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Technical Support Specialist

2 months ago

Phoenix, United States Renren Full time

Job Type

Full-time

Description

We are on the lookout for a Technical Support Specialist to join our growing team

Who are we?

Lofty is a high-growth, global SaaS company serving the residential real estate market. Our suite of tools addresses the daily pain points faced by agents, empowering them to launch effective marketing campaigns, track leads' activities, build lasting customer relationships, and efficiently manage teams. As a leader in our industry, we are seeking a highly motivated Technical Support Specialist to join our team and drive growth within the industry Join us on our exciting journey and help shape the future of technology within the real estate space

We are seeking highly qualified candidates in the Phoenix, Arizona location as our beautiful, chic downtown office is a hybrid work environment.

What's the job?

The Technical Support Specialist is responsible for providing comprehensive technical solutions for a variety of customer questions related to the Lofty CRM and suite of services. You will be expected to sustain the highest levels of customer satisfaction while connecting with clients to help troubleshoot and resolve their complex technical issues. We are looking for someone who is ready for a dynamic, fast-paced, and technology-driven environment with an interest in technology, real estate, and solving problems.

  • Own customer issues, from start to finish, finding solutions to our customers' toughest technical and business questions.
  • Call, video conference, chat, and email all clients in a timely manner to provide a high level of customer support.
  • Author content in our customer community and knowledge base.
  • Speak confidently and professionally while troubleshooting.
  • Set up, manage, and maintain services for new and existing clients using our proprietary software.
  • Investigate issues and software bugs and solve or escalate problems appropriately.
  • Follow up consistently with all clients with pending issues.
  • Providing outstanding customer support in all channels including social.
  • Complete special projects or become the subject matter expert for new parts of our product.
  • Learn the ins and outs of our product and the real estate space, and be able to speak confidently to those subjects
  • Collaborate with sales, account managers, billing, marketing, international, and technical teams on special projects
Requirements

What are we looking for?
  • 2 -4 years experience in technical support, customer support, or related field
  • Ability to communicate technical and complex issues with clarity and expertise
  • Strong computer skills with a general understanding of websites, CRM and mobile apps
  • Ability to multitask, and work independently toward deadlines
  • Strong written and verbal communication skills, ability to work well in a small group setting
  • Positive demeanor, trustworthy character
  • Strong organizational and time management skills
  • Strong attention to detail
  • Ability to transform perceived challenges into solutions
  • Ability to take the initiative and see projects and tasks through to completion
  • Understanding of real estate and the real estate profession a plus, but not necessary
  • Associates degree or bachelors degree preferred
Anything else? Absolutely Benefits and Perks:

This is a place where every day we are inspired by our teammates, encouraging each other to be our best. The environment is friendly and supportive And we feel it's important to reward our team with competitive pay and benefits. Here are some of the highlights:
  • Health Insurance: FREE medical coverage for employees for one of our plan options And the ability to add dependents or choose an alternative plan and still receive a credit to keep costs down.
  • Paid Time Off: Work hard, play hard In addition to 10 holidays, we offer paid discretionary time off so that you can achieve a healthy work-life balance.
  • Paternity Leave: We support our team members as they grow their families Once you qualify for FMLA, you are eligible to receive up to 6 weeks of paid paternity time to bond with a new child.
  • Employee Assistance Program: We are proud to offer free access to SupportLinc, a global platform that provides on-demand care as you navigate personal or professional challenges. This confidential and compassionate support system is available to you and your family members anytime you need help.
  • Team Building: We may work across time zones and countries, but we're still united. We host a monthly schedule of virtual team activities, town halls, open Q&A sessions, and other special events...so many fun ways for us to connect and support one another.
  • Growth Opportunities: When our people grow...we grow We offer leadership training, development journeys for core teams, and coaching/mentoring opportunities. Constant growth and development are inherent in our culture.
  • Tools To Do The Job: We ensure you are hooked up with the tools, equipment, and systems you need. We begin the process prior to your start date, so you are ready to rock 'n roll on your first day.
  • What Else? We provide a 401(k) company match and 100% company-paid life/AD&D insurance/short-term disability. Our ultimate goal is to support you and your overall wellness.


Join our growing team and let's have fun building this business together