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Technical Sales Support Engineer

1 month ago

Orchard Park, United States Curbell Full time
Position Summary

The Technical Sales Support Engineer is responsible for providing technical support pertaining to plastic material selection and plastic part design. Additional responsibilities include participating in thought leadership activities to build Curbell's brand in the marketplace and authoring technical content for marketing communications and training.

Essential Functions

Technical Support. Responsible for assisting Curbell Plastics employees and customers with plastic material selection and plastic part design. Also responsible for troubleshooting plastic part failures. Technical support is accomplished via phone and online communications channels as well as via customer visits when the opportunity is large enough to justify on-site meetings.

Technical Thought Leadership and Content Development. Responsible for authoring technical content for marketing communications. Additional duties include participating in online community discussion groups such as LinkedIn, web blogs, webinars, and other customer-facing online forums pertaining to plastic materials and plastic part design. Must occasionally travel to customer sites and or trade association meetings to deliver technical seminars.

Non-Standard Materials and Fabricated Parts Sourcing. Duties include collaborating with Curbell's Purchasing team and with the Fabricated Parts Manager to source non-standard materials and fabricated parts. This involves developing and maintaining a network of suppliers who can fulfill customer requirements for these products.

Technical Specification Review. Responsible for reviewing customer requests for conformance to specifications including ASTM, SAE AMS, and military specifications. Also responsible for collaborating with Curbell's EH&S and Legal departments to review customer requests for other types of compliance documentation such as FDA, ISO, and RoHS.

Training. Duties include collaborating with Curbell's Training department to design and deliver technical training for Curbell Plastics employees.

Performs other duties as assigned.

Core Competencies

  • Multi-Tasking
  • Sense Of Urgency & Work Ethic
  • Approachability & Perceptiveness
  • Communications Skills
  • Setting Priorities & Time Management
  • Relationships, Influence & Problem Resolution


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)