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Strategic Operations Associate

3 months ago

Phoenix, United States Shields Health Solutions LLC Full time

At Shields, we pride ourselves on our culture of inclusion and kindness and the difference we make in patients' lives every day. We are tremendously proud to be certified as a 'Great Place to Work' four years in a row. In 2022, we were awarded US Fortune Best Workplaces in Health Care™, Fortune Best Workplaces for Millennials™ & Fortune Best Workplaces for Women™.

Improving lives and elevating performance are at the heart of everything we do. That's why more health system leaders trust Shields to elevate access, outcomes and growth within specialty pharmacy - delivering value throughout the entire health system. Leveraging our proven Shields Performance Platform - we deliver the financial results that health systems demand and the superior outcomes patients deserve. With the foremost leaders in specialty pharmacy on our team; proven success partnering with more than 70 health systems; and a vested interest in delivering measurable results - we are the partner health systems trust to transform their specialty pharmacy into a powerful growth engine and elevate performance where it matters most.

Consulting, Investment Banking or Private Equity experience highly preferred

Job Purpose:

In 2017, Shields created the Strategic Operations group to work directly with Executive Leadership team to execute on all company priorities, including all strategy & growth workstreams, operational improvement initiatives, business development opportunities and new business innovation ideas. Members of the Strategic Operations team have the opportunity to experience every aspect of the Company before finding an operations or functional leadership role, or lead a new growth initiative for the business.

This will be a very hands-on and analytical role and will support the Operations leadership team to drive excellent clinical, operational, and financial performance for Shields' health system specialty pharmacy partnerships. Strategic Operations professionals will be expected to manage cross-functional projects through completion and support the initiatives with data-driven insights. The ideal candidate will be a great communicator with outstanding interpersonal skills, highly resourceful, strong analytical skills and possess the ability to work comfortably inside a highly entrepreneurial environment that is very results-oriented.

Job Duties:

  • Work directly with the regional Operations leadership teams to identify and execute on health system partnership priorities
    • Support Regional Vice Presidents and Directors of Operations to facilitate successful financial, operational and clinical outcomes for Shields' partnerships
    • Assist in day-to-day strategy and operations for the region
    • Facilitate internal discussions with operations and cross-functional teams collaboration to advance the strategic priorities of health system partnerships
    • Develop financial forecasts and detailed data analyses to support decision making
    • Assist in facilitating effective decision-making through analysis and execution of strategic projects
  • Act as key member of the Strategic Operations team to drive growth across the organization
    • Work on projects as directed by the Executive Leadership Team to execute on key business priorities & corporate strategies
    • Support the execution of operational and strategic initiatives
    • Organize and prioritize critical issues and required information for the C-Suite to facilitate efficient decision making
  • Proactively pursue ancillary business and growth opportunities
Education/Experience
  • Bachelor's Degree
  • 1-3 years work experience, ideally in management consulting, investment banking, private equity, or a strategy role in a high-growth, healthcare start up environment
  • Entrepreneurial attitude - willingness to roll up his/her sleeves and work cross functionally to make things happen quickly
  • Must be highly motivated, results-driven professional who can thrive in a team-oriented environment
  • Experience in summarizing and presenting Company results in formal Management or Board of Director settings
  • Strong Excel and PowerPoint skills, including financial modeling and data visualization
  • Analytically oriented; makes and defends decisions based on hard data
  • Hard worker and self-starter who is able to work independently, with limited oversight from managers
  • Effective at multi-tasking; someone who enjoys and thrives wearing multiple hats at once
  • Outstanding written and verbal communication skills
  • Healthcare experience preferred, but not required
  • Strategic Operations associates professionals will likely travel 5-10% of their time, meeting with customers, site leaders, operational employees, pharmacists and clinical staff


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Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.