Strategic Account Support Associate
2 days ago
PrePass® is North America's most utilized and technologically advanced weigh station bypass and toll payment platform. Proven PrePass technologies enable safe, qualified motor carriers to bypass inspection facilities at highway speeds, saving them time, fuel, and money while reducing emissions. As the only provider to offer bypass and tolling solutions, PrePass technology allows fleets to regain control of toll costs, eliminate toll violations, and automatically resolve max toll disputes. PrePass is the only preclearance system developed, owned, and operated in the United States of America, as well as the American Trucking Associations' only Endorsed Corporate Partner. That's why more than 105,000 fleets subscribe over 750,000 commercial vehicles to PrePass services.
We are looking for a Strategic Account Support Associate to join our dynamic Customer Care team. Reporting to the Supervisor of Customer Service, you will act as a problem solver and customer advocate, working closely with our Account Management teams to deliver outstanding service to our largest and most important customers. You will manage escalations, troubleshoot issues, and provide strategic support to enhance the overall customer experience. The ideal candidate thrives on solving problems, identifying areas for improvement, and collaborating with internal teams to meet and exceed customer expectations. This is a hybrid role, based out of our Downtown Phoenix office.
Key Responsibilities
- Maintain detailed client portfolios, including contact information, interaction history, and any relevant account details.
- Manage and prioritize multiple responsibilities, including client accounts, troubleshooting, and identifying opportunities for process and product enhancements.
- Collaborate with cross-functional teams, including Billing and Sales, to resolve customer issues efficiently and effectively.
- Stay up-to-date on industry developments and market trends to better serve our customers.
- Handle special requests for larger customers, including vehicle adds, deletes, transfers, and plate updates.
- Identify upselling opportunities and take proactive action to enhance client partnerships.
- Manage inbound customer calls and chats for assigned accounts, ensuring prompt, thorough, and professional responses.
What You'll Bring to the Role
- High school diploma or GED equivalent (required).
- 2+ years of customer service or sales experience, ideally in a call center or account support environment.
- Strong analytical and problem-solving skills with a keen eye for detail.
- Excellent communication skills-both written and verbal-enabling you to connect with clients and internal teams effectively.
- Proficiency with MS Excel, particularly in creating and maintaining spreadsheets.
- A customer-focused attitude and the ability to work well under pressure.
- Presentation skills are a plus.
- Experience in client-facing roles within a fast-paced environment.
- Ability to multitask and manage shifting priorities with a strong sense of urgency.
- Familiarity with upselling or identifying new service opportunities within existing client accounts.
How We Will Take Care of You
- Robust benefit package that includes medical, dental, and vision that start on date of hire.
- Paid Time Off, to include vacation, sick, holidays, and floating holidays.
- 401(k) plan with employer match.
- Company-funded "lifestyle account" upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships).
- Tuition Reimbursement Program.
- Voluntary benefits, to include but not limited to Legal and Pet Discounts.
- Employee Assistance Program (available at no cost to you).
- Company-sponsored and funded "Culture Team" that focuses on the Physical, Mental, and Professional well-being of employees.
- Community Give-Back initiatives.
- Culture that focuses on employee development initiatives.
-
Strategic Account Support Associate
6 days ago
Phoenix, United States PrePass, LLC Full timeJob DescriptionJob DescriptionAbout PrePassPrePass® is North America's most utilized and technologically advanced weigh station bypass and toll payment platform. Proven PrePass technologies enable safe, qualified motor carriers to bypass inspection facilities at highway speeds, saving them time, fuel, and money while reducing emissions. As the only...
-
Strategic Account Executive
1 week ago
Phoenix, Arizona, United States WESCO International Full timeAbout the RoleWe are seeking a highly skilled and experienced Global Account Manager to join our team at Wesco International. As a key member of our sales team, you will be responsible for maintaining executive-level client relationships at large multinational organizations and providing consultative selling to support strategic long-term objectives and...
-
Strategic Account Manager
3 months ago
Phoenix, United States Cornerstone Building Brands Full timeJob DescriptionThe Strategic Account Manager is responsible for leading the development and delivery of strategic initiatives related to business growth of key strategic accounts across all Cornerstone Building Brands’ Surface Solutions product categories. This role will own the relationship for key customers in one and two step distribution, retail,...
-
Strategic Account Manager
3 months ago
Phoenix, United States Cornerstone Building Brands Full timeDUTIES AND RESPONSIBILITIES Grows existing strategic customers through developing business plans, creating corporate agreements, negotiating prices, and establishing product purchasing menus Identifies and collaborates with key decision makers and influencers to drive value at the executive and regional levels Hosts/joins in-person and virtual...
-
Lead Strategic Account Executive
2 weeks ago
Phoenix, Arizona, United States MK Recruiting Full timeJob OverviewAs the LEAD STRATEGIC ACCOUNT EXECUTIVE, you will play a crucial role in managing and nurturing relationships with key accounts. This position is essential for driving growth and maintaining the satisfaction of our clients.Key Responsibilities of the LEAD STRATEGIC ACCOUNT EXECUTIVEWork closely with upper management to identify and pursue new...
-
Senior Strategic Account Manager
1 month ago
Phoenix, United States MK Recruiting Full timeJob DescriptionJob DescriptionAs the SENIOR STRATEGIC ACCOUNT MANAGER you are primarily responsible for the daily management and relationship of your accounts. The SENIOR STRATEGIC ACCOUNT MANAGER will develop sales plans and follow up on prior customers. This will be a key position within the team. SENIOR STRATEGIC ACCOUNT MANAGER...
-
Strategic Account Manager
3 months ago
Phoenix, United States DIR Holdings LLC Full timeProLift Rigging Co is a privately owned, purpose driven industrial construction company that has a unique, opportunistic, and growth-oriented culture. Our Mission “To be the best full-service rigging and relocation solutions company, enabling total project success for teams that construct, move, or maintain mission critical plant, machines, and equipment....
-
Strategic Account Manager
2 weeks ago
Phoenix, United States DIR Holdings LLC Full timeProLift Rigging Co is a privately owned, purpose driven industrial construction company that has a unique, opportunistic, and growth-oriented culture. Our Mission “To be the best full-service rigging and relocation solutions company, enabling total project success for teams that construct, move, or maintain mission critical plant, machines, and equipment....
-
Strategic Account Executive
1 week ago
Phoenix, Arizona, United States Vestis Full timeRemote Work Opportunity: Preferred candidates from the West Coast Position Overview: • Key Responsibilities: Develop and nurture strong business relationships with both existing and prospective Vestis clients; Formulate and execute strategies aimed at enhancing sales and profitability from various account types including Regional, Multi-Location, and...
-
Account Support Associate
2 weeks ago
Phoenix, Arizona, United States Upgrade, Inc. Full timeAbout Upgrade, Inc.:Upgrade is a financial technology firm dedicated to offering accessible and responsible credit, mobile banking, and payment solutions to everyday consumers. We have rapidly grown in the Americas and have successfully provided over $31 billion in responsible credit to our extensive customer base. Our company is supported by leading...
-
Strategic Account Executive
1 week ago
Phoenix, Arizona, United States Vestis Full timeRemote Work: Preferred candidates from the West Coast Position Overview: • Key Responsibilities: Establish, nurture, and sustain strong business connections with both current and prospective customers of Vestis; Formulate and execute strategies aimed at enhancing sales and profitability from existing Regional, Multi-Location, and Single Location Strategic...
-
Strategic Account Executive
1 week ago
Phoenix, Arizona, United States Vestis Full timeRemote Work: West Coast - Preferred Position Overview This role involves fostering and nurturing strong business relationships with both existing and prospective Vestis clients. Key Responsibilities: • Develop and execute strategies aimed at enhancing sales and profitability from current Regional, Multi-Location, and Single Location Strategic Accounts....
-
Strategic Account Manager
2 weeks ago
Phoenix, United States WESCO Full timeAs a Strategic Account Manager, you will maintain client relationships with key target accounts that have a strategic impact on the long-term success of the organization. You will identify cross/up and repeat sales opportunities and will work to resolve any issues or concerns to ensure customer satisfaction. Responsibilities: Works with the Sales team to...
-
Accountant, Captive Insurance
4 months ago
Phoenix, United States Strategic Risk Solutions Full timeStrategic Risk Solutions Inc. (SRS), the world's largest independent insurance company manager, is growing and looking for an accounting professional to join our US West Captive Management servicing team. As our Accountant, you will play a crucial role in managing the financial and regulatory affairs of a portfolio of captive insurance companies. This remote...
-
Accountant, Captive Insurance
3 months ago
Phoenix, United States Strategic Risk Solutions Full timeJob DescriptionJob DescriptionStrategic Risk Solutions Inc. (SRS), the world’s largest independent insurance company manager, is growing and looking for an accounting professional to join our US West Captive Management servicing team. As our Accountant, you will play a crucial role in managing the financial and regulatory affairs of a portfolio of captive...
-
Payer Account Executive
5 days ago
Phoenix, Arizona, United States Bristol-Myers Squibb Full timeAbout the RoleBristol-Myers Squibb is seeking a highly skilled Payer Account Executive to join our team. As a key member of our organization, you will be responsible for maintaining a strategic view of emerging opportunities across the healthcare ecosystem and orchestrating a high degree of cross-channel connectivity within South Central US payer...
-
Strategic Account Manager
2 weeks ago
Phoenix, United States Johnson Controls Full timeRemote National Field Sales Role - Live Anywhere in the posted US Western States Are you in Electronic Security Sales, or a Security Program Manager, or a Security Project Manager who is looking for that next step in your career? Why not build your best career future in SALES with the Johnson Controls Strategic National Accounts team? As a global leader in...
-
Strategic Account Manager
2 weeks ago
Phoenix, United States Johnson Controls Full timeRemote National Field Sales Role - Live Anywhere in the posted US Western States Are you in Electronic Security Sales, or a Security Program Manager, or a Security Project Manager who is looking for that next step in your career? Why not build your best career future in SALES with the Johnson Controls Strategic National Accounts team? As a global leader in...
-
Account Associate
5 days ago
Phoenix, Arizona, United States Luisa Samuel - State Farm Agent Full timeJob Description**About the Role**Luisa Samuel - State Farm Agent is seeking a highly motivated and customer-focused individual to join our team as an Account Associate. As an Account Associate, you will play a critical role in establishing and maintaining strong relationships with our customers, providing them with exceptional service and support.Key...
-
Strategic Business Development Manager
6 days ago
Phoenix, Arizona, United States Cornerstone Building Brands Full timeJob DescriptionThe Strategic Account Manager is responsible for leading the development and delivery of strategic initiatives related to business growth of key strategic accounts across all Cornerstone Building Brands' Surface Solutions product categories. This role will own the relationship for key customers in one and two step distribution, retail,...