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Service BDC Business Development Representative
2 months ago
Job Description
Service BDC Business Development Representative
The Service Business Development Representative answers incoming service inquiries and assists in greeting visitors in a friendly, interested, and helpful manner. They receive, process, and coordinate all incoming service appointments via phone, website, and online chat. In addition, they perform clerical and administrative duties for the Service departments.
The ideal candidate may have previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive service. They must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills. This job description summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position.
Responsibilities
Manages all incoming sales and service appointment inquiries by scheduling appointments, confirming pending appointments, following up with missed appointments
Coordinates questions and issues with the appropriate department personnel
Helps follow up with phone and internet service leads
Make outbound calls to customers regarding upcoming appointments and services due
Assist customers in determining appropriate scheduling options for their vehicle
Assist with basic questions regarding service pricing, service duration, warranty coverage, and service packages
Manages all required paperwork and prepares documentation (forms, reports, etc.) when needed
Tracks loaner vehicles for customers
Confirms special order parts
Provides administrative assistance as needed
Job Requirements
High School diploma or GED
Bilingual
Previous experience in a similar position (administrative, clerical, call center, customer service, etc.)
Working knowledge of the automotive industry a plus
Helpful attitude and friendly demeanor
Highly professional and dependable
Strong computer and internet skills, including Microsoft Office suite
Close attention to detail to assure accuracy of work
Compensation
Competitive Pay Based on Experience
Medical Benefits
Paid Vacation
Holidays
Professional Workplace
Non-Smoking Workplace
Drug-Free Workplace
Opportunity for Advancement
Direct Deposit
401(k) with Company Match
Victory Automotive Group is family owned and operated since 1997 with over 40 locations across the United States. We provide the best opportunities for all employees, customers, communities, and each manufacturer we represent. Our continued commitment is to improve our dealerships and services to satisfy our customers' wants and needs 100 percent of the time and always provide a pleasant, informative, and professional experience.
Victory Automotive Group is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant-friendly, online job application
Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.
We are an Equal Opportunity Employer and a drug-free workplace.
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