Client Service Representative

4 weeks ago

Napa, United States VetnCare Full time
Description

Who We Are:

VetnCare is a clinically led community of AAHA-accredited hospitals within Northern California. We believe the best quality veterinary care comes from locally managed hospitals and are committed to putting leadership back into the hands of veterinarians. With our comprehensive clinical approach, which we call "Advanced General Practice", we bridge the gap between preventative and advanced care by investing in continuing education and mentorship. Our team offers pets and pet parents cutting-edge clinical care that goes well beyond the typical general practice.

How You'll Make an Impact:

VetnCare is seeking a full time Client Service Representative (CSR) to join our team at our Alley Cat & Dog pet hospital in beautiful Napa, CA You'll be the first friendly face that welcomes each pet parent and ensures they feel supported and informed throughout their visit. Through these efforts, you'll play a crucial role in creating a warm and caring environment that enhances our patients' and pet parents' overall experience.
  • Acting as client-patient advocate to ensure pet parent has received all pertinent information to the pet's healthcare.
  • Checking in and greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
  • Managing appointment schedules and confirming appointments using practice management system.
  • Placing outbound calls for follow-ups and reaching out to prospective clients.
  • Presenting and explaining fees, including processing payments.
  • Acting as client-patient advocate to ensure pet parent has received all pertinent information to the pet's healthcare.
  • Hospital maintenance and ensuring that facility is neat and clean at all times
Qualifications:
  • High school degree or equivalent
  • 1+ year of experience in customer support, administration, hospitality, client services, or a related field
  • Excellent at communicating over the phone and handling phone systems
  • Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts
  • Able to concentrate on multiple problems at once
  • Excellent time management and prioritization skills
  • Customer-focused for positive customer experience and resolution
  • Comfortable with animals
Benefits offered:
  • Majority Medical Premium Coverage
  • Dental/Vision
  • FSA/HSA
  • Supplemental Insurance
  • Talkspace: Free Online/On-demand therapy
  • PTO Policy
  • Sick Leave
  • Bereavement Leave
  • 401k with Employer Match
  • Pet Hospital Discount

VetnCare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For individuals assigned and/or hired to work in California, VetnCare is required by law to include a reasonable estimate of the compensation range for this role. A reasonable estimate of the current range for this position is $20.00 to $25.00, dependent on experience.

This compensation range takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to skills sets, experience and training, licensures and certifications, education, and other business and organizational needs. Compensation decisions are dependent on the facts and circumstances of each case.

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