Member Services Representative

2 weeks ago


Napa, United States Planet Fitness - Redding Full time
Job DescriptionJob DescriptionJob Summary


The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities


  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate needed updates to members accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manger as needed.
  • Assist in maintaining the neatness and cleanliness of the club.



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