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Technical Services Representative
3 months ago
Job Title:\tTechnical Service Representative\t
Name:\t\t\t
FLSA:\t\tNon-Exempt\t\t\t\t\tRevision Date: 07/29/2024
Reports to:\tDirector of Technical Services & Engineering
\t\t\t\t\t\t\t\t\t\t\t________
General Summary:\t
At the direction of our Technical Services Management Team, the Technical Service Representative provides water, wastewater and process water compliance services and operations to our clientele. The scope of this work includes but is not limited to water quality sampling, sensor and equipment calibration, chemical pump maintenance, small package deliveries and new system installation and support
Heritage Systems, Inc. is a family-owned business incorporated in Napa, CA in 1998. Currently our service footprint is mainly in Napa, Sonoma and Mendocino counties. We pride ourselves in the development and growth of our employees with the goal of promoting from within our existing employee pool. Your base duties and responsibilities are outlined below, but we recommend you familiarize yourself with all aspects of our company operations and build your skill-set to provide depth and expertise in our other departments. Our goal for this entry level position is to gain competency and expertise in our field and grow within our company.
Essential Duties and Responsibilities
•\tThis position will be assigned a territory with 30-50 customers and will conduct service on wastewater, potable water and process water systems.
•\tResponsible for cleaning and calibrating electronic equipment/ sensors located at customer locations
•\tCollect all compliance samples associated with assigned clients at intervals prescribed by client, HSI Management and compliance requirements.
•\tResponsible for maintenance and repair of chemical pumps, hoses, piping, low voltage wiring and other equipment located in the field and at the corporate offices.
•\tMaintain adequate supplies in your assigned field service vehicle and in inventory at the corporate office.
•\tService customer process water-closed loop and cooling water and wastewater treatment applications.
•\tEnsure that pumps and controllers are programmed and communicating properly, and that reliable HSI installations and systems are functioning as intended and designed.
•\tGenerate field service reports after each site visit and issue to client contact list.
•\tProvides routine and pre-emptive maintenance services
•\tConduct sampling at the direction of the Technical Services Management and Chain of Custody forms.
•\tResponsible for installation and construction of infrastructure, at the direction of the Operations Manager to support company’s products and services. These skills include trenching, power tool use, PVC pipe and conduit installations, control equipment installation and general construction tasks.
•\tLogs data into the log sheets/spreadsheet on a weekly basis.
•\tUpdate and maintains client service tracking forms. Add new items, delete non-applicable items and work with HSI compliance reporting team.
•\tCheck lab results and Data Graphs frequently to catch discrepancies and errors and get an idea for trends and system performance.
•\tConstantly build and maintain client relationships and call and contact frequency.
•\tObtain and Maintain Grade 2 State Potable Water license certifications in both Treatment and Distribution.
Qualifications and Job Requirements
1.\tClean driving record as this role will have a company vehicle and spend 70-90% of their time in the field at our client locations
2.\tBasic computer skills: email, typing and data entry into company laptop
3.\tAble to lift 50 pounds without issue
4.\tSelf-starter/ Self-sufficient
5.\tTakes direction well and collaborates closely with customers, teammates and coworkers
Work Environment
The work environment described here is representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Disclaimer
The above job description has been designed to indicate the general nature and level of work performed within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications of employees assigned to this job. Subject to change at the discretion of management.
Performance Review Basis:
Technical Service Representative will be reviewed and evaluated by supervisor on an annual basis. Performance will be judged based on the ability to carry out the functions of the position as described in Essential Duties and Responsibilities.
Accepted By: \t\t\t\t\t\t\tDate: \t\t\t\t
Approved By: \t\t\t\t\t\t\tDate:Company DescriptionHeritage Systems is a 2nd generation, private corporation based in Napa, CA. We specialize in industrial water and wastewater treatment as well as the regulatory and compliance structures around water use in CA. Currently we have a 13 person team and each of those employees is a difference-maker. We are looking for a hire that can grow with us and contribute to our success.Company DescriptionHeritage Systems is a 2nd generation, private corporation based in Napa, CA. We specialize in industrial water and wastewater treatment as well as the regulatory and compliance structures around water use in CA. Currently we have a 13 person team and each of those employees is a difference-maker. We are looking for a hire that can grow with us and contribute to our success.
