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Salesforce Business Solutions Analyst
3 months ago
Salesforce Business Solutions AnalystLos Angeles, C -
hybrid12+ Months Contract (with possible extension)
Description:A Salesforce Business Solutions Analyst performs Salesforce business systems analysis and is responsible for work that involves applying analytical processes to the planning, design and implementation of new and improved business information systems and business processes to meet the business requirements of customer organizations. The Salesforce Business Solutions Analyst will perform needs analyses to define opportunities for new or improved business process solutionsConduct business process reengineering, conduct feasibility studies and trade-off analyses; perform as a liaison between internal and external customersConsult with customers to identify, refine and specify functional requirements, and translate functional requirements into technical specificationsDevelop overall functional and systems requirements and specifications; prepare business cases for the application of IT solutionsDefine systems scope and objectives; develop cost estimates for new modified systems; ensure the integration of all system components; e.g., policies, procedures, training material, databases, software and hardware
Skills Required:The Salesforce Business Solutions Analyst will possess knowledge and experience in structured analysis principles and methodsSystems analysis and analytical principles, concepts, techniques and methods, including cost-benefit analysis methodsBasic IT architecture and technical documentation methods; systems design tools, methods and techniques, including automated systems analysis and design tools sufficient to develop requirements and specifications for systems that meet business requirements
Skills Preferred:Ability to facilitate requirements gathering including documenting of user stories, workflows, use cases and acceptance criteria to define business requirements, analyze and transform workflows and provide solutions for process improvements.Knowledge of CRM Systems and require certain technical skills that are valuable to analyze and solve business problems effectively.Some of the key technical skills include proficiency in data analysis and tools such as Power BI and SAS to help extract information from large datasetsKnowledge in process modelling and analysis using Visio to outline and analyze business processes and identify gapsCapability in performing Quality Assurance (QA) testing, as needed and work with QA Team and users on User Acceptance Testing.Skills set include, but not limited to:Full SDLC, Agile methodology, Business Analysis, Data Mapping, Rest APIQA/Testing and soft skills with excellent communication both written and verbal, teamwork, decision-making, and conflict resolution.
Experience Required:This classification must have a minimum of five years of experience applying analytical processes on Salesforce projects.At least three (3) years of that experience must have been in business systems analysis and design.
Experience Preferred:Experience managing, leading, developing, and implementing a software development project end-to-end going through the entire SDLC with minimum supervision and instructions.Experienced with the following:Requirements elicitation and gathering with stakeholdersIn-depth business analysis and gap analysisFunctional and technical documentationAgile Ceremonies (Backlog Grooming/Refinement, Sprint Planning, Sprint Review/Demo, Retrospective, etc.)
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