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Front Desk Coordinator

3 months ago

Hoffman Estates, United States ENT Partners Full time
Front Desk Coordinator

The primary purpose of the Front Desk Coordinator is to be responsible for scheduling and checking patients in and out for their appointments. This role will report to the Practice Administrator. The role is full-time, Monday-Friday (8am-4:30pm), mainly located at our Barrington location but travel to other clinics will be required as well as working one Saturday a month (8am-12:30pm). The salary is $16.00 - $18.00 per hour + Travel Reimbursement

PRIMARY RESPONSIBILITIES of the Front Desk Coordinator:
  • Respond to telephone inquiries within the set departmental staffing and time parameters
  • Register and schedule patients for primary care appointments
  • Provide knowledgeable and excellent responses to patients in a courteous and professional manner
  • Verification of insurance as part of the registration and scheduling processes
  • Ensure accuracy in data entry through a multitude of systems
  • Update patient demographic and insurance information as required
REQUIRED QUALIFICATIONS of the Front Desk Coordinator:
  • High school diploma or equivalent required
  • Ability to work within a database and navigate through a Windows environment required
  • Bilingual in English and Spanish preferred (speaking, writing, and comprehension)
  • 1-5 years of experience as a healthcare call center representative, patient access representative, patient service representative, medical scheduler, medical assistant, or medical receptionist preferred but not required
  • Must be able to type a minimum of 30 words per minute with 90% or greater day-to-day
  • Commitment to company mission statement is required for day-to-day interactions with teammates and patients

SUPERVISORY RESPONSIBILITY of the Front Desk Coordinator:

This position has no supervisory responsibility.

CERTIFICATES, LICENSES, REGISTRATIONS of the Front Desk Coordinator:
All employees are required to provide proof of vaccination or exemption.
WAGE of the Front Desk Coordinator:

$16.00 - $18.00 per hour + Travel Reimbursement

ENT is a drug-free environment and an Equal Opportunity Employer. We offer competitive salaries and benefits, including medical/dental, life and disability coverage, generous vision benefits, a 401 (k) plan with a match, vacation time, and weekends and major holidays off.
Skills & Requirements Qualifications