Service Expert Coordinator, IL

3 weeks ago


Hoffman Estates, Illinois, United States Pacifica Continental Full time
Job Description

Job Title: Service Expert Coordinator
Location: Illinois
Employment Type: Full-Time, Non-Exempt
Travel: 50%

About Pacifica Continental:
Pacifica Continental is a leading recruitment firm specializing in connecting talented professionals with top-tier companies. We are proud to be retained by a global provider of advanced manufacturing technology, known for its commitment to innovation and customer satisfaction.

Overview:
This full-time position offers an exciting opportunity to join a company at the forefront of manufacturing technology. As a Service Expert Coordinator, you will play a vital role in delivering exceptional technical support and service solutions to clients.

Key Responsibilities:

  • Provide expert-level support for complex technical issues.
  • Participate in the order review process to identify potential service-related issues.
  • Manage customer relations, scheduling, and work order management.
  • Cover phone support for customers via the dedicated service portal and hotline.
  • Communicate and manage technical issues with customers and internal engineers.
  • Offer guidance and training to Service Experts and Field Service Engineers.
  • Stay updated on relevant emerging technologies.
  • Document activities within the CRM system.
  • Travel to support customers as a primary Engineer and subject matter expert.

Qualifications:

  • Bachelor's Degree in a technical field.
  • 10+ years of experience in technical service or phone support.
  • Strong communication skills with a focus on customer service.
  • Ability to read mechanical drawings and electrical schematics.
  • Experience in managing multiple projects in a fast-paced environment.
  • Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).

Work Environment:
This position is based in a general office environment with periodic exposure to manufacturing settings, which may include noise, electricity, chemicals, and heavy machinery.

Physical Demands:

  • Frequent: Sitting at a desk, using computers and phones.
  • Periodic: Standing, walking, bending, and stooping.
  • Occasional: Business travel; lifting, pushing, and pulling objects.

Powered by JazzHR



  • Hoffman Estates, Illinois, United States Pacifica Continental Full time

    About Pacifica ContinentalPacifica Continental is a leading recruitment firm specializing in connecting talented professionals with top-tier companies. We are proud to be retained by a global provider of advanced manufacturing technology, known for its commitment to innovation and customer satisfaction.OverviewThis full-time position offers an exciting...

  • CNC Service Expert

    4 weeks ago


    Hoffman Estates, Illinois, United States Engineering and Manufacturing Company Full time

    Job SummaryWe are seeking a highly skilled CNC Service Expert to join our team in Chicago, IL. The ideal candidate will have 5+ years of experience in CNC service and technical phone support, with a strong background in mechanical, electrical, pneumatic, hydraulic, and PLC systems.Provide exceptional customer service and technical support to customers via...

  • Service Expert

    1 month ago


    Hoffman Estates, Illinois, United States SearchPath Mid-Michigan Full time

    Job SummaryWe are seeking a highly skilled Service Expert to provide critical support to customers and internal staff. The ideal candidate will have a strong technical background and excellent communication skills.Key ResponsibilitiesTechnical Support and Issue ResolutionResolve complex technical issues related to service.Participate in the order review...

  • Service Expert

    1 month ago


    Hoffman Estates, Illinois, United States SearchPath Mid-Michigan Full time

    Job OverviewWe are seeking a highly skilled Service Expert to provide critical support to customers and internal staff. In this role, you will handle complex technical issues and escalations both over the phone and in person.Key ResponsibilitiesTechnical Support and Issue ResolutionResolve and support complex and higher-level technical issues related to...

  • Project Coordinator

    4 weeks ago


    Hoffman Estates, Illinois, United States K2 Staffing Full time

    Job DescriptionProject CoordinatorThe Project Coordinator is an entry-level position that serves as a liaison between the client, the construction project manager, and the many subcontractors to ensure the construction project proceeds safely, accurately, smoothly, and successfully within the allotted timeframe and budgetKey Responsibilities:Reviews the...


  • Hoffman Estates, Illinois, United States Sensient Technologies Full time

    About the RoleWe are seeking a highly skilled Technical Service Manager to join our team at Sensient Technologies. As a key member of our commercial team, you will be responsible for building and strengthening partnerships in the foodservice space, supporting the sale of our top-shelf, value-added flavors portfolio to world-class customers in the US.Key...


  • Hoffman Estates, Illinois, United States Hoffman Estates Park District Full time

    Job Summary:We are seeking a skilled Food Service Coordinator to join our team at Hoffman Estates Park District. As a key member of our food service team, you will be responsible for coordinating and producing food from the restaurant/bar, kitchen, banquets, weddings, and golf outings that meet the expectations of all guests.Key Responsibilities: Coordinate...


  • Hoffman Estates, Illinois, United States Hoffman Estates Park District Full time

    Job Summary:As a Food Service Coordinator with Hoffman Estates Park District, you will play a vital role in promoting the district's mission by providing exceptional food service to our guests. This includes coordinating and producing food from the restaurant/bar, kitchen, banquets, weddings, and golf outings that meet the expectations of all...


  • Hoffman Estates, Illinois, United States 100% Chiropractic of Hoffman Estates, IL Full time

    Job SummaryWe are seeking a skilled Massage Therapist to join our team at 100% Chiropractic of Hoffman Estates, IL. As a Massage Therapist, you will provide therapeutic deep tissue massages tailored to patients' needs, helping them achieve their health goals.ResponsibilitiesPerform massage therapy sessions for up to 90 minutesEngage in exceptional customer...


  • Hoffman Estates, Illinois, United States 100% Chiropractic of Hoffman Estates, IL Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Chiropractic Assistant to join our team at 100% Chiropractic of Hoffman Estates, IL. As a Chiropractic Assistant, you will play a vital role in providing exceptional patient care and supporting our chiropractors in delivering top-notch chiropractic care.Key ResponsibilitiesAnswer phone calls...


  • Hoffman Estates, Illinois, United States Wyndy LLC Full time

    Job Description:We are seeking a dedicated and patient educational assistant to provide support to a first-grade student in Hoffman Estates, IL. The ideal candidate will have excellent communication skills and a passion for helping young students thrive academically.Responsibilities:Assist with homework and educational activitiesFoster a positive learning...

  • Data Engineer

    1 month ago


    Hoffman Estates, Illinois, United States OMRON Americas Full time

    About OMRON AmericasOMRON Americas is a leading provider of automation solutions, with a rich history of innovation and customer satisfaction. Our company is committed to delivering high-quality products and services that meet the evolving needs of our customers.Data Engineer RoleWe are seeking a highly skilled Data Engineer to join our team at OMRON...


  • Hoffman Estates, Illinois, United States Revel Staffing Full time

    Job Title: CNC Service TechnicianLocation: Hoffman Estates, ILHours: Monday through Friday, 8:00 AM to 5:00 PMClassification: Non-ExemptTravel Requirement: 50%Job Overview: The CNC Service Technician provides on-site and remote support to customers by maintaining, repairing, and installing CNC machine tools. This role requires technical expertise in...


  • Hoffman Estates, Illinois, United States Barrington Square Animal Hospital Full time

    Job SummaryThe Veterinary Receptionist is the first point of contact for clients and plays a crucial role in creating a positive experience. This position requires excellent communication and client service skills, as well as the ability to multitask and handle stressful situations.Key ResponsibilitiesGreet clients and pets in a friendly and professional...


  • Hoffman Estates, Illinois, United States CDK Global Full time

    Unlock the Power of Reliability EngineeringCDK Global is seeking a highly skilled Senior Software Engineer to join our team as a Site Reliability Expert. As a key member of our infrastructure team, you will be responsible for designing, optimizing, and troubleshooting large, complex application stacks.Key Responsibilities:Collaborate with internal groups to...


  • Hoffman Estates, Illinois, United States US Fertility Full time

    Fertility Centers of Illinois is a leading infertility treatment practice, providing advanced reproductive endocrinology services in the Chicagoland area. We are seeking a full-time Registered Nurse to support our Hoffman Estates, IL location.**Responsibilities:*** Work closely with physicians and staff to provide exceptional patient care.* Coordinate all...

  • Registered Nurse

    1 month ago


    Hoffman Estates, Illinois, United States Ascension Full time

    Job SummaryWe are seeking a compassionate and skilled Registered Nurse to join our team at Ascension St. Alexius in Hoffman Estates, IL. As a Registered Nurse, you will provide direct patient care in accordance with established policies, procedures, and protocols of the healthcare organization.ResponsibilitiesImplement and monitor patient care plans,...

  • Registered Nurse RN

    1 month ago


    Hoffman Estates, Illinois, United States Ascension Full time

    Job SummaryAscension is seeking a Registered Nurse to join our team at Ascension St. Alexius in Hoffman Estates, IL. As a Registered Nurse, you will provide direct nursing care to patients in accordance with established policies, procedures, and protocols of the healthcare organization.ResponsibilitiesImplement and monitor patient care plans, monitoring,...


  • Hoffman Estates, Illinois, United States Firestone Full time

    Job SummaryAs a Sales and Service Technician at Firestone, you will be responsible for providing exceptional customer service and sales support to our valued customers. Your primary focus will be on thoroughly assessing customer needs, recommending appropriate products and services, and effectively communicating sales and promotions.Key...

  • Nurse Practitioner

    4 weeks ago


    Hoffman Estates, Illinois, United States Ascension Full time

    Job SummaryWe are seeking a skilled Registered Nurse to join our Medical Surgical Oncology team at Ascension Saint Alexius in Hoffman Estates, IL. As a key member of our healthcare team, you will provide direct nursing care to patients, implement and monitor patient care plans, and coordinate with other disciplines to ensure well-coordinated patient...