Service Expert Coordinator, IL
3 weeks ago
Job Title: Service Expert Coordinator
Location: Illinois
Employment Type: Full-Time, Non-Exempt
Travel: 50%
About Pacifica Continental:
Pacifica Continental is a leading recruitment firm specializing in connecting talented professionals with top-tier companies. We are proud to be retained by a global provider of advanced manufacturing technology, known for its commitment to innovation and customer satisfaction.
Overview:
This full-time position offers an exciting opportunity to join a company at the forefront of manufacturing technology. As a Service Expert Coordinator, you will play a vital role in delivering exceptional technical support and service solutions to clients.
Key Responsibilities:
- Provide expert-level support for complex technical issues.
- Participate in the order review process to identify potential service-related issues.
- Manage customer relations, scheduling, and work order management.
- Cover phone support for customers via the dedicated service portal and hotline.
- Communicate and manage technical issues with customers and internal engineers.
- Offer guidance and training to Service Experts and Field Service Engineers.
- Stay updated on relevant emerging technologies.
- Document activities within the CRM system.
- Travel to support customers as a primary Engineer and subject matter expert.
Qualifications:
- Bachelor's Degree in a technical field.
- 10+ years of experience in technical service or phone support.
- Strong communication skills with a focus on customer service.
- Ability to read mechanical drawings and electrical schematics.
- Experience in managing multiple projects in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
Work Environment:
This position is based in a general office environment with periodic exposure to manufacturing settings, which may include noise, electricity, chemicals, and heavy machinery.
Physical Demands:
- Frequent: Sitting at a desk, using computers and phones.
- Periodic: Standing, walking, bending, and stooping.
- Occasional: Business travel; lifting, pushing, and pulling objects.
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