Current jobs related to Customer Service Representative 1 - Reno - Renown Health
-
Customer Engagement Representative 1
3 months ago
Reno, United States Renown Health Full timePosition Purpose This position represents the front door of the organization to ensure health care is received timely with an exceptional customer experience. This position will act as a liaison, primarily a patient advocate, between Renown, Hometown Health, its customers, and community members by processing requests, complaints, concerns, providing...
-
Customer Engagement Representative 1
3 months ago
Reno, United States Renown Health Full timeThis position represents the front door of the organization to ensure health care is received timely with an exceptional customer experience. This position will act as a liaison, primarily a patient advocate, between Renown, Hometown Health, its cust Customer Engagement, Representative, Engagement, Customer Experience, Healthcare, Customer Service, Retail
-
Customer Service Representative
7 days ago
Reno, Nevada, United States PrideStaff Full timeCustomer Service RepresentativePrideStaff Financial is working with a company in the Reno area with a great company culture and is looking for a positive candidate to join their team. The Customer Service Representative provides excellent customer service support by telephone and email. Resolving and communicating customer concerns and complaints to the...
-
Customer Service Representative
2 weeks ago
Reno, Nevada, United States Wastexperts Full timeCustomer Service RepresentativeAt Wastexperts, we're committed to providing exceptional service to our clients. As a Customer Service Representative, you'll play a critical role in ensuring our customers receive the best possible experience.Key Responsibilities:Act as the primary point of contact for customers experiencing servicing issuesCollaborate with...
-
Customer Service Representative
1 month ago
Reno, Nevada, United States Unitek Learning Full timeJob Title: ReceptionistUnitek Learning is seeking a highly skilled and organized Receptionist to join our team. As a Receptionist, you will be the first point of contact for visitors, vendors, and prospective students, providing exceptional customer service and ensuring a positive experience for all.Key Responsibilities:Manage incoming inquiries and lobby...
-
Customer Service Representative
2 days ago
Reno, United States Lincoln Electric Holdings, Inc. Full timeWe are seeking a reliable, motivated, and hardworking Customer Service Representative to join our team. The qualified candidate will support the Parts and Service Teams through quoting & order processing of proper replacement parts and training optio Customer Service Representative, Customer Service, Representative, Processing, High School, Manufacturing,...
-
Customer Service Representative
5 months ago
Reno, United States Exidetek Full timeThe Customer Service Representative provides assistance to passengers and crew throughout the different stages of travel through our Jet Aviation FBOs. This position serves as the main point of contact for service requests, inquiries, suggestions, and complaints. Minimum Requirements - High School Diploma/GED - Ability to read and communicate in...
-
Customer Service Representative
4 weeks ago
Reno, Nevada, United States PrideStaff Full timePrideStaff Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at PrideStaff. As a key member of our service team, you will be responsible for:Key Responsibilities:Receiving and resolving customer service calls from across the countryDispatching field technicians to customer locations when issues cannot be...
-
Customer Service Representative
4 weeks ago
Reno, Nevada, United States Public Storage Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Public Storage team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Assess customer storage needs and provide personalized...
-
Customer Service Representative
1 month ago
Reno, Nevada, United States Unitek College Full timeJob Title: ReceptionistWe are seeking a highly organized and customer-focused Receptionist to join our team at Unitek College.Job SummaryThe Receptionist will be responsible for managing all incoming inquiries and lobby traffic, providing exceptional customer service, and performing various administrative tasks.Key ResponsibilitiesAnswer high-volume phone...
-
Customer Service Representative
1 month ago
Reno, United States Legrand Full timeRepresenting more than 150 years of innovation, Legrand is the global specialist in electrical and digital building infrastructures. Our purpose is improving lives by transforming the spaces where people live, work and meet with electrical and digita Customer Service Representative, Customer Service, Representative, Controls, Manufacturing, Retail
-
Customer Service Representative
1 month ago
Reno, Nevada, United States The Hertz Corporation Full timeInstant Return Representative RoleThe Instant Return Representative is a vital team member at The Hertz Corporation, serving as the brand ambassador by delivering exceptional customer experiences.This role involves providing attentive and personalized service to customers, ensuring their needs are met efficiently and effectively.Key Responsibilities:Deliver...
-
Customer Service Representative
3 weeks ago
Reno, Nevada, United States Mom's Meals Full timeAbout the RoleMom's Meals is a leading provider of home-delivered meal solutions, serving seniors, patients, and individuals managing chronic conditions nationwide. We're seeking a skilled Customer Service Representative to join our team and provide exceptional support to our clients.Key ResponsibilitiesHandle inbound and outbound customer service calls,...
-
Representative - Customer Service
2 weeks ago
Reno, United States Wesco Full timeWesco - 1161 E Glendale Ave [Customer Service Representative] As a Customer Service Representative at Wesco, you'll: Respond to customer inquiries by telephone, e-mail, and/or walk-ins to provide inquiry or problem resolution; Resolve mostly routine and some non-routine, more complex problems and communicate solution or requested information to the customer;...
-
Customer Service Representative
3 weeks ago
Reno, Nevada, United States The Hertz Corporation Full timeInstant Return RepresentativeThe Instant Return Representative plays a vital role in providing exceptional customer experiences at our airport locations. As a brand ambassador, this team member is responsible for delivering fast, easy, and valued experiences to our customers.Key Responsibilities:Provide attentive and personalized customer serviceEnsure...
-
Customer Service Representative
1 month ago
Reno, Nevada, United States French Agency Full timeJob Title: Customer Service RepresentativeAt French Agency, we are seeking a highly skilled and customer-focused Customer Service Representative to join our Sales and Customer Service Department.Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service, responding to customer inquiries, and resolving...
-
Customer Service Representative
4 weeks ago
Reno, Nevada, United States U-Haul Full timeCustomer Service Representative Job DescriptionU-Haul is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring that customers receive all the help they need on their journeys.Responsibilities:Assist customers inside and outside a U-Haul center with...
-
Customer Service Representative
2 weeks ago
Reno, Nevada, United States FedEx Full timeCustomer Service RepresentativeAt FedEx, we're looking for a skilled Customer Service Representative to join our team. As a key member of our retail team, you'll be responsible for providing exceptional customer service and support to our customers. Your duties will include:Assisting customers with their queries and resolving any issues in a timely and...
-
Customer Service Representative
3 months ago
Reno, United States Bill Pearce Motors Full timeJob Summary: We are seeking a highly motivated and customer-oriented individual to join our team at Bill Pearce Motors as a Customer Service Representative. This is a full-time hourly position in the auto industry, located in Reno, Nevada. The individual in this role will be responsible for providing excellent customer service to our valued clients,...
-
Customer Service Representative
2 weeks ago
Reno, Nevada, United States Domino's Pizza LLC Full timeCustomer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our customers, and contributing to the success of our business.Key...
Customer Service Representative 1
3 months ago
This position will act as a liaison between Renown and its customers by handling inquiries and self pay collections at Renown Health. The successful CSR will use their collection experience and expertise to contact these patients in a compassionate yet expedient manner. The candidate will re-engage patients with techniques in attempting to resolve these outstanding balances. This position indentifies potential or existing service related operational issues for the purpose of increasing customer retention and satisfaction.
Nature and Scope:
Under the direction of the Self Pay Call Center Manager and Supervisor of Business Office, the CSR is responsible for collecting maximum, targeted dollars on their assigned accounts in order to ensure the highest recoverability of self pay accounts. High standards of courtesy, performance, diplomacy and respect for our patients and their confidentiality are essential.
The major challenges of this position include dealing with patients/guarantors regarding their obligations in a diplomatic and professional manner. The CSR must also be able to determine ability to pay vs. willingness to pay and route their accounts appropriately when needed.
The CSR must be able to:
•Manage multiple priorities and consistently meet collection activity goals.
•Answer inbound phone inquires and places outbound calls to resolve outstanding self pay balances.
•Effectively handles all communications include telephone, mail, and email from patients/guarantors regarding their outstanding account(s).
•Effectively negotiates payments/payment plans.
•Identify accounts eligible to transfer to outside collection agency.
•Communicate effectively through phone and email and posses a high level of articulation and professionalism.
•Organize and collect financial information with little to no errors.
•Work in a call center environment with full knowledge that all calls are recorded for quality and safety purposes.
•Work in an environment that at times can be stressful due to subject matters discussed with patients and financial obligations.
This position does not provide patient care.
The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.
Minimum Qualifications: Requirements - Required and/or Preferred
Education:
Must have working-level knowledge of the English language, including reading, writing and speaking English. High school diploma is preferred and preference will be given to applicants who have earned a degree from an accredited college.
Experience:
Minimum of one-year experience in hospital/medical billing, or customer service experience preferred. Experience in a call center environment preferred.
License(s):
None
Certification(s):
None
Computer / Typing:
Must be proficient with Microsoft Office Suite, including Outlook and Word. Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.
