Customer Service Representative 1

4 months ago

Reno, United States Renown Health Full time
Position Purpose:

This position will act as a liaison between Renown and its customers by handling inquiries and self pay collections at Renown Health. The successful CSR will use their collection experience and expertise to contact these patients in a compassionate yet expedient manner. The candidate will re-engage patients with techniques in attempting to resolve these outstanding balances. This position indentifies potential or existing service related operational issues for the purpose of increasing customer retention and satisfaction.

Nature and Scope:

Under the direction of the Self Pay Call Center Manager and Supervisor of Business Office, the CSR is responsible for collecting maximum, targeted dollars on their assigned accounts in order to ensure the highest recoverability of self pay accounts. High standards of courtesy, performance, diplomacy and respect for our patients and their confidentiality are essential.

The major challenges of this position include dealing with patients/guarantors regarding their obligations in a diplomatic and professional manner. The CSR must also be able to determine ability to pay vs. willingness to pay and route their accounts appropriately when needed.

The CSR must be able to:
•Manage multiple priorities and consistently meet collection activity goals.
•Answer inbound phone inquires and places outbound calls to resolve outstanding self pay balances.
•Effectively handles all communications include telephone, mail, and email from patients/guarantors regarding their outstanding account(s).
•Effectively negotiates payments/payment plans.
•Identify accounts eligible to transfer to outside collection agency.
•Communicate effectively through phone and email and posses a high level of articulation and professionalism.
•Organize and collect financial information with little to no errors.
•Work in a call center environment with full knowledge that all calls are recorded for quality and safety purposes.
•Work in an environment that at times can be stressful due to subject matters discussed with patients and financial obligations.

This position does not provide patient care.

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

Minimum Qualifications: Requirements - Required and/or Preferred

Education:

Must have working-level knowledge of the English language, including reading, writing and speaking English. High school diploma is preferred and preference will be given to applicants who have earned a degree from an accredited college.

Experience:

Minimum of one-year experience in hospital/medical billing, or customer service experience preferred. Experience in a call center environment preferred.

License(s):

None

Certification(s):

None

Computer / Typing:

Must be proficient with Microsoft Office Suite, including Outlook and Word. Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.

  • Customer Service Representative

    4 weeks ago

    Reno, Nevada, United States PrideStaff Full time

    Customer Service RepresentativePrideStaff Financial is working with a company in the Reno area with a great company culture and is looking for a positive candidate to join their team. The Customer Service Representative provides excellent customer service support by telephone and email. Resolving and communicating customer concerns and complaints to the...

  • Customer Service Representative

    4 weeks ago

    Reno, United States Lincoln Electric Holdings, Inc. Full time

    We are seeking a reliable, motivated, and hardworking Customer Service Representative to join our team. The qualified candidate will support the Parts and Service Teams through quoting & order processing of proper replacement parts and training optio Customer Service Representative, Customer Service, Representative, Processing, High School, Manufacturing,...

  • Customer Service Representative

    6 months ago

    Reno, United States Exidetek Full time

    The Customer Service Representative provides assistance to passengers and crew throughout the different stages of travel through our Jet Aviation FBOs. This position serves as the main point of contact for service requests, inquiries, suggestions, and complaints. Minimum Requirements -  High School Diploma/GED -  Ability to read and communicate in...

  • Customer Service Representative

    2 months ago

    Reno, United States Legrand Full time

    Representing more than 150 years of innovation, Legrand is the global specialist in electrical and digital building infrastructures. Our purpose is improving lives by transforming the spaces where people live, work and meet with electrical and digita Customer Service Representative, Customer Service, Representative, Controls, Manufacturing, Retail

  • Customer Service Representative

    3 months ago

    Reno, United States Bill Pearce Motors Full time

    Job Summary: We are seeking a highly motivated and customer-oriented individual to join our team at Bill Pearce Motors as a Customer Service Representative. This is a full-time hourly position in the auto industry, located in Reno, Nevada. The individual in this role will be responsible for providing excellent customer service to our valued clients,...

  • Customer Service Representative 1

    2 months ago

    Reno, United States Administrative Support Workers Full time

    Position Purpose: This position will act as a liaison between Renown and its customers by handling inquiries and self pay collections at Renown Health. The successful CSR will use their collection experience and expertise to contact these patients in a compassionate yet expedient manner.The candidate will re-engage patients with techniques in attempting...

  • Customer Service Representative

    1 week ago

    reno, United States Forza Marketing Full time

    ** This position is fully on-site at our Reno office. Local candidates are encouraged to apply. **Job Description: [This is an on-site position]We are currently looking to hire motivated and outgoing individuals for our Customer Service Representative position. In this role you will build customer relationships, promote brand loyalty and professionally...

  • Customer Service Representative

    2 weeks ago

    reno, United States Forza Marketing Full time

    ** This position is fully on-site at our Reno office. Local candidates are encouraged to apply. **Job Description: [This is an on-site position]We are currently looking to hire motivated and outgoing individuals for our Customer Service Representative position. In this role you will build customer relationships, promote brand loyalty and professionally...

  • Customer Service Representative

    2 weeks ago

    Reno, United States Forza Marketing Full time

    ** This position is fully on-site at our Reno office. Local candidates are encouraged to apply. ** Job Description: [This is an on-site position] We are currently looking to hire motivated and outgoing individuals for our Customer Service Representative position. In this role you will build customer relationships, promote brand loyalty and professionally...

  • Customer Service Representative

    2 weeks ago

    Reno, United States Forza Marketing Full time

    ** This position is fully on-site at our Reno office. Local candidates are encouraged to apply. **Job Description: [This is an on-site position]We are currently looking to hire motivated and outgoing individuals for our Customer Service Representative position. In this role you will build customer relationships, promote brand loyalty and professionally...

  • Customer Service Representative

    1 month ago

    Reno, United States Percepta House Full time

    Job Title: Customer Service RepresentativeLocation: Reno, NVDepartment: Customer Support/ServiceReports To: Customer Service ManagerJob Type: Full-timeJob Overview:As a Customer Service Representative, you will be responsible for managing customer inquiries, resolving issues, and providing exceptional support across various channels such as phone, email, and...

  • Customer Service Representative

    4 weeks ago

    Reno, United States Inkspirenize Full time

    Job Title: Customer Service Representative Location: Reno, NV Job Type: Full-time Reports To: Customer Service Manager Job Summary: We are seeking a dedicated and customer-oriented Customer Service Representative to join our team. This role is essential for maintaining our high standard of customer satisfaction by addressing inquiries, resolving issues, and...

  • Customer Service Representative

    4 weeks ago

    Reno, Nevada, United States Web Craft Stylers Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a dedicated Customer Service Representative to join our dynamic team at Web Craft Stylers. As a key member of our customer-facing team, you will be responsible for providing exceptional service and support to our clients. Your primary responsibility will be to address customer inquiries,...

  • Customer Service Representative

    4 weeks ago

    Reno, Nevada, United States Enterprise Mobility Inc Full time

    Job SummaryEnterprise Mobility Inc is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to both internal and external customers, primarily face-to-face, supporting their branch and rental needs.The ideal candidate will have...

  • Customer Service Representative

    6 months ago

    Reno, United States French Agency Full time

    POSITION: Customer Service Representative DEPARTMENT: Sales & Customer Service Department REPORTS TO: Customer Service Manager SCHEDULE: Monday - Friday 8AM to 5 PM PAYING: $16/hour MISSION: •Serves customers, Sales Department, and Representatives by providing product & service Information. MAIN RESPONSIBILITIES AND TASKS (NON-EXHAUSTIVE): •Deal directly...

  • Customer Service Representative

    4 weeks ago

    Reno, Nevada, United States EZCORP Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Representative. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer service, processing sales and loans, and performing opening and closing store duties.Key Responsibilities:Provide...

  • Customer Service Representative

    4 weeks ago

    Reno, Nevada, United States Domino's Pizza LLC Full time

    Key Responsibilities:As a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing a positive and engaging experience for our customers. This includes greeting customers, taking orders, and maintaining a clean and organized store environment. You will also be responsible for ensuring that orders are accurate and organized,...

  • Credit Customer Service Representative

    2 months ago

    Reno, United States Integr8staff Full time

    Job Title –Credit Customer Service RepresentativeCompany Location – Reno, NV100% On-siteLong Term Contract AssignmentPay –$18.50/hr DOEJob Summary of the Credit Customer Service Representative positionIntegr8staff seeks an experienced Credit Customer Service Representative in Reno, NV.Responsibilities of the Credit Customer Service Representative...

  • Credit Customer Service Representative

    1 week ago

    Reno, United States Integr8staff Full time

    Job Title –Credit Customer Service RepresentativeCompany Location – Reno, NV100% On-siteTemp-to-hirePay –$18.50/hr DOEJob Summary of the Credit Customer Service Representative positionIntegr8staff seeks an experienced Credit Customer Service Representative in Reno, NV.Responsibilities of the Credit Customer Service Representative positionAssist...

  • Credit Customer Service Representative

    2 weeks ago

    Reno, United States Integr8staff Full time

    Job Title –Credit Customer Service RepresentativeCompany Location – Reno, NV100% On-siteTemp-to-hirePay –$18.50/hr DOEJob Summary of the Credit Customer Service Representative positionIntegr8staff seeks an experienced Credit Customer Service Representative in Reno, NV.Responsibilities of the Credit Customer Service Representative positionAssist...