Customer Success Manager

2 weeks ago

Denver, United States Next Frontier Capital Full time

In-person in San Luis Obispo, CA, Denver, CO, Nashville, TN, Salt Lake City, UT, or Jackson Hole, WY preferred - open to remote as well Large equity stake + competitive salary + benefits 2nd CS hire, will work directly with the VP to build the CS function from ground up Full-cycle customer success from onboarding, implementation, support, expansion, and retention Series A stage opportunity in proven, de-risked market. Be a big part of company going from $1M>$10M in ARR over the next two years. Opportunity in proven, de-risked market - founders’ first company in this space acquired for $90M+ by SurveyMonkey Who We’re Looking For You have knowledge, experience and/or interest in working with and for customer marketing/advocacy teams, product marketers, and content marketers You are passionate about evangelizing the customer marketing/product marketing space You are empathetic and highly driven to make customers successful You understand how customer pain points can help drive product development and business growth You have excellent project management and communication skills, and are confident juggling many high priority customers You’re highly adaptable, easily acclimating to a growing startup environment You have a growth mindset and view setbacks as learning opportunities, not failures You’re excited to create, shape and improve new processes and workflows You've built Customer Success/Account Management playbooks or processes in both 1:1 and 1:many motions You’ve led onboarding, implementation, and renewal conversations with enterprise clients - you understand how to liaise /project manage with both C-levels and entry-level employees alike We’re looking for an entrepreneurial customer success manager who is self-motivated, hard-working, driven, humble, intellectually curious, comfortable in a growing startup environment, and eager to build lasting relationships with our customers. You’ll be the second customer success hire working for the Head of Customer Experience who has extensive experience in leading customer-facing teams in B2B SaaS. This is a huge opportunity to lead the charge in building relationships, retaining/expanding revenue, and creating advocates with companies like Divvy, GitLab, Coupa, Gong, Sumo Logic, and Vanta. Responsibilities Be the primary point of contact for new customer implementations, including managing various stakeholders, client expectations, scope, and success criteria Drive onboarding by running training sessions for end users across marketing, sales enablement, and content to ensure they see maximum value out of UserEvidence Learn the product inside and out to be a trusted advisor to our customers Drive adoption, retention, and expansion for existing client base Identify new expansion and cross-sell/upsell opportunities, partner with Sales counterparts to close renewal deals Proactively identify customers who aren’t maximizing their usage and create action plans to reach success Find repeatability in processes and build documentation to help scale the CS/AM function Build self-serve material (help articles, video tutorials, for customers to help drive them towards value Constantly capture and synthesize product feedback from our customers to surface trends and patterns, make product recommendations to inform product roadmap based on this feedback Skills and Experience 3-5 years experience in a customer-facing role, ideally in a B2B SaaS startup environment Experience defining and executing on end-to-end customer success strategies (implementation/kickoff, project management, engaging/reengaging stakeholders, identifying/mitigating churn risk) Strong presentation skills - ability to command a room of C-levels and ICs alike Strong empathy and ability to connect with others and understand their situation Intellectual curiosity - you have the ability to create, understand systems, and experiment/tinker to figure out better ways of doing things Mission & Culture UserEvidence

is the only platform purpose-built to unlock customer love at scale. Credibility and noise are huge issues in B2B marketing and sales. We believe companies can sell a lot more when they let their customers do the talking, and show real-life evidence and feedback from their users. While we are a fast growing tech startup, we want this to be a company that enables a fulfilling and stable lifestyle for our employees. We have a real opportunity to get to $50M/yr+ in recurring revenue within 4-6 years and see a large exit, but we’re going to do so in a smart and sane way, that is financially prudent and ensures that any exit substantially benefits all employees rather than simply founders and investors. We’ve raised from great investors including

Afore.vc

,

Founders Collective

,

GTMFund

, and

FirstMile Ventures

. We want everyone to have a good work-life balance - there will of course be (a lot of) times where we’re grinding, but we want to enjoy the journey, not only the destination. Remote work and flexibility will be key, and we will also bring together our team in Jackson Hole (or other cool locations) once a year. Our culture is one that prioritizes creativity, honest and open communication, transparency, smart risk-taking, humility, and growth. Our sales & CSM culture is very focused on development. We spend A LOT of time training and developing our reps, and encouraging them to view sales and CSM as a craft, where mastery is attained by investing lots of time and energy in getting better. Sales is a science and art that can be broken down, studied, and harnessed with the right approach and intellectual curiosity. Competitive comp, bonus, and equity plans Health+Dental+Vision Insurance for you (and any dependents) Incredible training and career growth opportunity Who we are Evan Huck

:

Co-Founder and CEO

- Co-Founder + CEO. 1st Employee at TechValidate, built sales org to 60+, acquired by SurveyMonkey in 2015. Stanford Grad. Ray Rhodes

: Co-Founder and CRO - early TechValidate sales, top enterprise sales lead at Guru (sales enablement/content mgmt) Myles Bradwell

: VP of Customer Success - 10+ years of CS experience. Early Outreach leader and most recently built the post sales team at Postal.io How to Apply Send resume + quick blurb re: your interest to myles@userevidence.com 30-minute introductory call with Myles to discuss the role, company and share more about your background 30-minute conversations with Ray and Evan 1 hour mock customer success exercise so you can get a sense of what your day-to-day looks like

#J-18808-Ljbffr

  • Customer Success Manager, Digital

    7 days ago

    Denver, United States Velocity Global, LLC Full time

    The Customer Success Manager, Digital will be responsible for managing a high-volume portfolio of customers, ensuring their satisfaction, retention, and growth. They will play a pivotal role ensuring that customers achieve their desired outcomes at scale, leading customers across a defined customer journey and implementing strategies that result in...

  • Head of Customer Success

    4 weeks ago

    Denver, United States 280 Group Full time

    We’re growing and on the move -- 20 years young, with startup fever. We're a living, learning laboratory of Product Management, serving Product Management! Our Mission is to empower product professionals with the knowledge and tools to deliver products that matter. Our Goal is to transform 10,000 teams in 10 years. To get there, we are guided by our Core...

  • Customer Success Partner

    4 weeks ago

    Denver, United States Persistent Systems Full time

    About Persistent:We are a trusted Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many...

  • Customer Success Partner

    2 days ago

    Denver, United States Persistent Systems Full time

    About Persistent:We are a trusted Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many...

  • Customer Success Executive

    4 weeks ago

    Denver, Colorado, United States Axon Full time

    At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software.The Major Accounts Customer Success Executive will work with Axon's largest US-based customers to build long-term, strategic partnerships.Create strategic account and customer success plans...

  • Customer Success Associate

    5 days ago

    Denver, United States ROCK Robotic Full time

    About Rock Robotic Rock Robotic leads the industry in 3D LiDAR data capture technology. Our innovative hardware integrates seamlessly with drones, handheld devices, and vehicles, complemented by our advanced Rock Cloud processing suite. We specialize in providing state-of-the-art equipment and services for reality capture in surveying. The Opportunity We're...

  • Customer Success Associate

    7 days ago

    Denver, United States ROCK Robotic Full time

    About Rock RoboticRock Robotic leads the industry in 3D LiDAR data capture technology. Our innovative hardware integrates seamlessly with drones, handheld devices, and vehicles, complemented by our advanced Rock Cloud processing suite. We specialize in providing state-of-the-art equipment and services for reality capture in surveying.The OpportunityWe're...

  • Customer Success Associate

    1 week ago

    Denver, United States ROCK Robotic Full time

    About Rock RoboticRock Robotic leads the industry in 3D LiDAR data capture technology. Our innovative hardware integrates seamlessly with drones, handheld devices, and vehicles, complemented by our advanced Rock Cloud processing suite. We specialize in providing state-of-the-art equipment and services for reality capture in surveying.The OpportunityWe're...

  • Customer Success Associate

    2 days ago

    Denver, United States ROCK Robotic Full time

    About Rock RoboticRock Robotic leads the industry in 3D LiDAR data capture technology. Our innovative hardware integrates seamlessly with drones, handheld devices, and vehicles, complemented by our advanced Rock Cloud processing suite. We specialize in providing state-of-the-art equipment and services for reality capture in surveying.The OpportunityWe're...

  • Head of Customer Success CFU

    1 week ago

    Denver, United States Allot Full time

    Who we are: Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world. We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure. At Allot, you’ll have the...

  • Sr. Customer Success Engineer

    4 days ago

    Denver, Colorado, United States Dynatrace Full time

    Job Description As a Customer Success Engineer, you will be responsible for building and maintaining post-sales relationships and technical strategy with Dynatrace's strategic customers. A large percentage of your customers you engage with will include Enterprise & Strategic customers from a Dynatrace spend perspective as well as customers who are part of...

  • Account Manager- Customer Service

    3 weeks ago

    Denver, United States CareerBuilder Full time

    Job Description Job Description Lakeshore Talent is seeking a Temporary Account Manager to join our client's customer service team. This role offers a great opportunity to be a part of an engaging team and positive office culture. Employment type: Contract Duration: 3-4 months minimum Location: Downtown Denver, 100% onsite Schedule: Monday-Friday 7:00am-4:00...

  • Account Manager- Customer Service

    4 weeks ago

    Denver, United States Lakeshore Talent Full time

    Job DescriptionJob DescriptionLakeshore Talent is seeking a Temporary Account Manager to join our client's customer service team. This role offers a great opportunity to be a part of an engaging team and positive office culture. Employment type: ContractDuration: 3-4 months minimumLocation: Downtown Denver, 100% onsiteSchedule: Monday-Friday...

  • Client Success Representative

    2 weeks ago

    Denver, United States CONTACT GOVERNMENT SERVICES Full time

    Contact Government Services is seeking a Client Success Representative to support our team. The position of Client Success Representative requires knowledge and capabilities inclusive of general business sense, excellent communication skills, experience with a variety of technical communication methods, and demonstrable experience in understanding &...

  • Success Factors Solutions Architect

    2 weeks ago

    Denver, United States Ciber Full time

    HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies. At HTC Global Services...

  • Customer Support Representative

    3 weeks ago

    Denver, United States King Door Co Inc Full time

    ** Customer Support Representative** **Job Category****:** Administration **Requisition Number****:** CUSTO008086 Showing 1 location **Job Details** **Description** Ankmar of Denver, a part of DH Pace Company, Inc., aspires to hire a Customer Support Representative. We are seeking a detail oriented and organized individual capable of effectively managing...

  • Customer Support Representative

    3 weeks ago

    Denver, United States Overheaddoorpueblo Full time

    ** Customer Support Representative** **Job Category****:** Administration **Requisition Number****:** CUSTO009144 Showing 1 location **Job Details** **Description** Ankmar of Denver, a part of DH Pace Company, Inc., aspires to hire a Customer Support Representative. We are seeking a detail oriented and organized individual capable of effectively managing...

  • Regional Customer Manager

    1 week ago

    Denver, United States Fresh Express Salads Full time

    Fresh Express Brand is the U.S. market leader of the Value - Added Salads category. We deliver great tasting, nutritious, convenient healthy snacks and ready-to-eat salads to health-conscious consumers. Our Company is a passionate group of professionals that care about quality of life, quality of work, and quality of people. We're building the processes,...

  • Regional Customer Manager

    2 weeks ago

    Denver, United States Fresh Express Full time

    Fresh Express Brand is the U.S. market leader of the Value - Added Salads category. We deliver great tasting, nutritious, convenient healthy snacks and ready-to-eat salads to health-conscious consumers. Our Company is a passionate group of professionals that care about quality of life, quality of work, and quality of people. We're building the processes,...

  • Customer Support Representative

    5 days ago

    Denver, United States Crypto Job Full time

    **Customer Support Representative** ** Salt closed a successful ICO in August 2017 which collected more than $45 mio and so far are the first to offer traditional lending, securitized by innovative digital assets (cryptocurrencies). In short, you can use your existing crypto portfolio to...** * Denver, CO,, USA **Job Description** is a fast-growing...