Customer Success Associate
3 weeks ago
About Rock Robotic
Rock Robotic leads the industry in 3D LiDAR data capture technology. Our innovative hardware integrates seamlessly with drones, handheld devices, and vehicles, complemented by our advanced Rock Cloud processing suite. We specialize in providing state-of-the-art equipment and services for reality capture in surveying.
The Opportunity
We're seeking a Customer Success Associate who embodies energy and expertise. This role is perfect for those with a strong background in customer support, hardware support, drones, LiDAR, and photogrammetry. This position is designed for someone who thrives in a dynamic, fast-paced environment and has a keen sense for ensuring customer success and satisfaction.
Job Details
- Location: Denver Metro Area preferred, but can be fully remote
- Compensation: Competitive salary
- Benefits: Healthcare, flexible PTO
Key Responsibilities
- Monitor requests for support and answer or assign them as indicated
- Assist in providing technical support for all Rock Robotic products
- Proficiency in the Rock Workflow from mission planning to data processing
- Conduct calibration flights and dataset processing for new R3Pro units
Requirements
- 2+ Years of experience in technical customer facing roles
- Exceptional communication skills
- Hands-on knowledge in drones and surveying hardware/equipment
- Knowledge of GIS basics
- A collaborative spirit in a team of 3D data capture experts
- Part 107 certification
- Ability to provide technical solutions to non-technical audiences via email and chat communications
- Excellent communication and interpersonal skills, with the ability to build rapport and communicate technical information to non-technical audiences
- Ability to work collaboratively with cross-functional teams to address customer needs and improve products
- Use of CRM Softwares such as HubSpot or Gainsight
What You'll Get
- A fully remote role in a team of passionate professionals
- A chance to be part of a leading company in 3D LiDAR data capture
- A dynamic and stimulating work environment
- Interaction with diverse clients including land surveyors, civil engineers, municipalities, Departments of Transportation, and utilities
Join Us
Be part of Rock Robotic's mission to revolutionize 3D data capture. If you are driven by innovation in sales and technology and are eager to make a significant impact, we would be thrilled to welcome you to our team.
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