Customer Success Manager, Digital
3 weeks ago
The Customer Success Manager, Digital will be responsible for managing a high-volume portfolio of customers, ensuring their satisfaction, retention, and growth. They will play a pivotal role ensuring that customers achieve their desired outcomes at scale, leading customers across a defined customer journey and implementing strategies that result in measurable customer results, high retention and growth rates and high NPS/CSAT. The ideal candidate will have a strong understanding of operational processes and a proven track record of managing customer accounts at scale. They will also possess excellent communication and problem-solving skills and be comfortable working in a fast-paced, dynamic environment. The Customer Success Manager will work closely with cross-functional teams including Sales, Operations and Support to ensure a seamless customer experience and ensure that customers achieve their business goals. This role will be a hybrid model out of our Denver, CO office.
This individual will report to the Director, Customer Success.
RESPONSIBILITIES
Develop and maintain strong relationships with key decision-makers and stakeholders with Velocity Global’s customers in the Digital segment.
Understand customer’s business needs and goals and provide solutions and guidance to help achieve them.
Collaborate with cross-functional teams, including sales, product, operations and customer support to ensure the best possible outcomes for customers.
Monitor customer satisfaction levels, proactively identify issues, and work to resolve them in a timely and effective manner.
Develop and implement strategies to control customer churn and maximize retention rates.
Develop and implement strategies to increase customer growth, satisfaction and drive CSAT scores.
Regularly report on customer performance and progress to internal stakeholders.
Serve as the primary point of contact for assigned accounts, providing service in a scaled manner
Collaborate with the customer support team to ensure customers receive timely and effective support.
QUALIFICATIONS/SKILLS
Bachelor's degree in business, marketing or related field.
2+ years of experience in account management or related fields.
Strong communication and interpersonal skills.
Proven track record of building and maintaining strong relationships with customers at scale.
Ability to work collaboratively with cross-functional teams.
Strong analytical skills, with the ability to gather and interpret data to inform strategic decisions.
Strong organizational skills and attention to detail.
Ability to work in a fast-paced, dynamic environment.
Our job titles may span more than one career level. The base pay depends upon many factors, such as training, transferable skills, work experience, business needs, and market demands. The base pay range is subject to change and may be modified. This role is eligible for annual performance-based bonuses, flexible time off, health care benefits, retirement savings, and employee incentive plans.
Pay Range
$60,000
—
$78,000 USD
GO FARTHER WITH VELOCITY
At Velocity Global, we’re building a dream team made up of the world’s best talent. We’re looking for people like you to join us as we make opportunity borderless for people everywhere.
ABOUT VELOCITY GLOBAL
At Velocity Global, our values represent who we are and the company we want to be. We harness the power of our values to bring our unique talents together in pursuit of our common goals. In partnership with our customers and ourselves, we are better together, and together, we win.
We are dedicated to fostering diversity and inclusion across our organization, embracing the rich tapestry of cultures, backgrounds, and perspectives that our global team brings together in offices around the world. Velocity Global is an Equal Opportunity Employer committed to empowering individuals from all walks of life to achieve their professional goals with us, regardless of race, religion, gender, gender identity, pregnancy, disability, sexual orientation, age, national origin, citizenship status, or genetic information. We actively seek and encourage applications from diverse candidates, including those with disabilities, and offer accommodations throughout the selection process upon request.
Please refer to our present benefits offering here.
#J-18808-Ljbffr
-
Customer Success Manager
3 days ago
Denver, United States Ping Identity Full timeAbout Ping Identity: At Ping Identity, we're changing the way people think about enterprise security technology. With our creative Identity Defined Security platform, we're building a borderless world where people have total freedom to work wherever and however they want. Without friction. Without fear. We call this digital freedom. And it's not just...
-
Customer Success Manager
2 days ago
Denver, United States Lightforce Full timeAbout LightForce At LightForce Orthodontics we use advanced manufacturing technologies and proprietary CAD software to create the world's best orthodontic treatment experience. We create 100% patient-matched orthodontic ceramic brackets designed from digital impressions with the goal of reducing treatment duration for patients and chair-time for...
-
Customer Success Manager
4 days ago
Denver, United States NICE Full timeAt NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you. Customer Success Manager – WEM Portfolio The...
-
Customer Success Manager
4 days ago
Denver, United States IQGeo Full timeJob Description Job Description Salary: $115,000 Job Summary We are seeking a high energy, ambitious, qualified Fiber Engineering Expert to join our customer success team working with Tier 1 and 2 fiber providers across North America. The successful candidate will work directly with our customers across the full network lifecycle from construction to sales...
-
Customer Success Manager
4 days ago
Denver, United States IQGeo Full timeJob DescriptionJob DescriptionSalary: $115,000Job SummaryWe are seeking a high energy, ambitious, qualified Fiber Engineering Expert to join our customer success team working with Tier 1 and 2 fiber providers across North America. The successful candidate will work directly with our customers across the full network lifecycle from construction to sales to...
-
Key Accounts Customer Success Manager
5 days ago
Denver, United States Trimble Full timeYour Title: Key Accounts Customer Success Manager Job Location: Portland, OR; Westminster, CO; OR Remote - US Our Department: Construction Enterprise Solutions Do you love working with customers to build strong partnerships, drive adoption of SaaS solutions, and ultimately ensure the customer realizes value from their investment and grows with you? The...
-
Renewals Customer Success Manager
3 days ago
Denver, United States RingCentral Full timeSay hello to opportunities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center...
-
Customer Success Manager
3 days ago
Denver, United States Xactly Corp Full timeJob Description WHO WE ARE Xactly is a leader in Intelligent Revenue Solutions and a part of Vista Equity Partners portfolio companies since 2017. The Xactly Intelligent Revenue Platform marries artificial intelligence and 17 years of proprietary data in easy-to-use applications. Named among the best workplaces in the U.S. by Great Place to Work six...
-
Customer Success Manager
3 days ago
Denver, United States Gravitee.io Full timeJob Title: Customer Success Manager Location: Denver, CO - Hybrid (2x/week in office) ABOUT GRAVITEE In 2015, four developers met while working on API strategy and implementation. The API world and API platforms were unnecessarily complex and no powerful open source solutions existed. Together, they decided to build a complete API platform providing business...
-
Customer Success Manager
4 days ago
Denver, United States Xactly Corp Full timeJob Description WHO WE ARE Xactly is a leader in Intelligent Revenue Solutions and a part of Vista Equity Partners portfolio companies since 2017. The Xactly Intelligent Revenue Platform marries artificial intelligence and 17 years of proprietary data in easy-to-use applications. Named among the best workplaces in the U.S. by Great Place to Work six times,...
-
Customer Success Manager
5 days ago
Denver, United States Gravitee Full timeABOUT GRAVITEE In 2015, four developers met while working on API strategy and implementation. The API world and API platforms were unnecessarily complex and no powerful open source solutions existed. Together, they decided to build a complete API platform providing business owners effortless control over their entire API ecosystem. Gravitee.io is the leading...
-
Customer Success Manager
4 weeks ago
Denver, United States Next Frontier Capital Full timeIn-person in San Luis Obispo, CA, Denver, CO, Nashville, TN, Salt Lake City, UT, or Jackson Hole, WY preferred - open to remote as well Large equity stake + competitive salary + benefits 2nd CS hire, will work directly with the VP to build the CS function from ground up Full-cycle customer success from onboarding, implementation, support, expansion, and...
-
Customer Success Manager
2 weeks ago
Denver, United States MacStadium Full timeMeet MacStadium. We build cloud solutions to simplify Mac for business. We actively participate in and influence the Apple ecosystem in a cool way and have been a part of it since day one. Developers and end users at leading tech companies, big enterprises, and small teams rely on MacStadium’s innovative solutions every day. We have a passionate team of...
-
Customer Success Manager
4 days ago
Denver, Colorado, United States Workday Full timeYour work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people...
-
Customer Success Manager
3 days ago
Denver, United States Dialpad Full timeDialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than...
-
Director of Customer Success Management
5 days ago
Denver, United States Grace Hill Full timeJob DescriptionJob DescriptionThis is a remote position.Role Overview If you are passionate about driving customer success and leading a high-performing team in a dynamic technology services environment, we want to hear from you! Join us and be a key player in shaping the future of our customer success function. The role of the Director of Customer Success...
-
Customer Success Manager, Embedded
2 days ago
Denver, United States Workato Full timeResponsibilities Workato’s fastest growing business unit works with customers that embed Workato into their core product and include it or sell it as a companion product. We work with customers to help them develop a business plan, build the product, and design a Go to Market strategy that will get their customers excited about deploying integrations and...
-
Customer Success Manager
2 weeks ago
Denver, United States FullBloom Full timeDescription Position at Catapult Learning JOB TITLE:Customer Success Manager, Professional Development ServicesFLSA STATUS:Exempt REPORTS TO:General Manager, Professional Development ServicesJOB CODE:N/A The Opportunity FullBloom is seeking a Customer Success Manager of Professional Development (PD) Services. We are looking for someone with account...
-
Regional Digital Sales Manager
4 days ago
Denver, United States Salem Media Group Full time** Regional Digital Sales Manager** **Job Category****:** Outside Sales **Requisition Number****:** REGIO003728 Showing 1 location **Job Details** **Description** Salem Media has an exciting opportunity for a **Regional** **Digital Sales Manager** to join our dynamic and forward-thinking sales team. The ideal candidate will showcase his or her strategic and...
-
Regional Digital Sales Manager
2 weeks ago
Denver, United States Salem Media Group Full time** Regional Digital Sales Manager** **Job Category****:** Outside Sales **Requisition Number****:** REGIO003728 Showing 1 location **Job Details** **Description** Salem Media has an exciting opportunity for a **Regional** **Digital Sales Manager** to join our dynamic and forward-thinking sales team. The ideal candidate will showcase his or her strategic and...
