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Patient Relations Specialist
1 month ago
Patient Relations Specialist - Dunn Behavioral Sciences Center/HCPC at UTHealth Houston UTHealth Houston Behavioral Sciences Campus 240001A8 What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in. Once you join us you won't want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus: 100% paid medical premiums for our full-time employees Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year) The longer you stay, the more vacation you’ll accrue Longevity Pay (Monthly payments after two years of service) Build your future with our awesome retirement/pension plan We take care of our employees As a world-renowned institution, our employees’ wellbeing is important to us. We offer work/life services such as... Free financial and legal counseling Free mental health counseling services Gym membership discounts and access to wellness programs Other employee discounts including entertainment, car rentals, cell phones, etc. Resources for child and elder care Plus many more Position Summary: Serves as a customer service liaison and facilitator between the patient, family, staff, and management to help foster and improve an excellent patient experience. Responsible for promoting high patient satisfaction and timely effective communication are key focus areas. Provides administrative/professional skills in supporting the Patient Relations and Service Excellence functions of the hospital. Location: Dunn Behavioral Sciences Center/HCPC at UTHealth Houston Dept.: BSC Quality Status: Full-Time FLSA: Exempt Position Key Accountabilities: Responsible for collaborating proactively with the patient, family, and treatment team to resolve concerns prior to them becoming grievances. Escalates concerns that cannot be resolved to the Manager of Patient Relations and Service Excellence. Investigates patient complaints, grievances, and concerns received by the hospital, including chart review and patient/staff interviews. Drafts written responses based on investigation findings. Ensures clients and families are informed of rights and hospital procedures for reporting compliments/complaints. Distributes and collects patient satisfaction surveys to patients as they discharge. Monitors Press Ganey patient satisfaction scores and provides feedback to physicians and staff on their level of performance. Enters data and assists with reports as assigned related to patient relations and performance improvement. Makes routine decisions regarding how to best handle customer inquiries, complaints, and grievances. Provides assistance to help patients and families navigate through the mental health system. Models effective communication and problem resolution skills. Performs other duties as assigned. Certification/Skills: LCSW- License Clinical Social Worker preferred or RN - Registered Nurse - State Licensure and/or Compact State Licensure preferred or Licensed Master Social Worker (LMSW) preferred or LPC-Licensed Professional Counselor preferred. Bachelor's Degree in a related field required. Bachelor's Degree in nursing and behavioral sciences preferred. Master's Degree in a related field preferred. Two (2) years directly related experience in a healthcare environment required. Two (2) years of direct experience with patient relations/healthcare-based initiatives preferred. Physical Requirements: Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or a negligible amount constantly to move objects. Security Sensitive: This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215 Residency Requirement: Employees must permanently reside and work in the State of Texas. #J-18808-Ljbffr
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Patient Account Specialist
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Client Relations Specialist
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Client Relations Specialist
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Houston, United States Trustpoint.One Full timeTrustpoint.One is pleased to partner with a leading and fast-growing power company in its search for a Public Relations Specialist. This is a fully remote, contract role, expected to last approximately 6 months to a year in duration. The company envisions this being a part-time role; however, full-time could be an option for a strong fit. Compensation is...
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Public Relations Specialist
2 weeks ago
Houston, United States Trustpoint.One Full timeTrustpoint.One is pleased to partner with a leading and fast-growing power company in its search for a Public Relations Specialist. This is a fully remote, contract role, expected to last approximately 6 months to a year in duration. The company envisions this being a part-time role; however, full-time could be an option for a strong fit. Compensation is...
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Client Relations Specialist
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Houston, Texas, United States Mad Mobile Full timeMAD MOBILE, INC.Client Relations SpecialistFull TimeAs a Client Relations Specialist, you will be responsible for managing and documenting incoming client communications, providing and processing information in response to inquiries, concerns, and requests regarding our innovative products and services.Your role will involve:Delivering clarity, education,...
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Client Relations Specialist
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Houston, Texas, United States Texas Quality Plumbing Full timeDescripción del TrabajoTexas Quality Plumbing está buscando profesionales en atención al cliente para un puesto de Client Relations Specialist en nuestra oficina.¿POR QUÉ DEBERÍAS UNIRTE A NUESTRO EQUIPO?Somos una empresa en crecimiento en un sector competitivo que valora a su equipo y ofrece oportunidades reales de desarrollo profesional. Nuestro...
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Client Relations Specialist
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Houston, Texas, United States iFLY World Full timeClient Relations Specialist / Front Desk (up to $20 / hour)Job Category: Operations Requisition Number: CUSTO002893Job DetailsDescriptionAs a Client Relations Specialist / Front Desk (Up to $20/hr.), you will play a vital role in our mission to provide the exhilarating experience of flight. Join iFLY, a renowned company with a global presence and numerous...
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Customer Relations Specialist
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Client Relations Specialist
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Houston, Texas, United States Felicia Olowu - State Farm Agent Full timeJoin Our Dynamic TeamWe are seeking a personable and service-oriented professional to become a part of our organization as a Client Relations Specialist. In this role, you will engage directly with clients, guiding them through various insurance options and assisting them in selecting the most suitable products and services tailored to their requirements.Key...
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Customer Relations Specialist
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Houston, United States Texas Affluent Inc Full timeWe are seeking a highly motivated and customer-focused Customer Relations Specialist to join our team. The successful candidate will be responsible for managing customer relationships and ensuring a positive customer experience. The Customer Relations Specialist will work closely with cross-functional teams, including sales, marketing, and product...
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Customer Relations Specialist
2 months ago
Houston, United States Texas Affluent Inc Full timeWe are seeking a highly motivated and customer-focused Customer Relations Specialist to join our team. The successful candidate will be responsible for managing customer relationships and ensuring a positive customer experience. The Customer Relations Specialist will work closely with cross-functional teams, including sales, marketing, and product...
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Client Relations Specialist
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Client Relations Specialist
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Client Relations Specialist
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