Store Customer Service Specialist

4 weeks ago

Norfolk, United States The Sherwin-Williams Company Full time
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.
Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
  • Ensure high levels of customer satisfaction through excellent sales service
  • Assist customers in person and over the phone by determining needs and presenting appropriate products and services
  • Build productive trust relationships with wholesale and retail customers
  • Process sales transactions accurately and consistent with policies and procedures
  • Follow and achieve sales goals on a monthly, quarterly, and yearly basis
  • Maintain precise work order files and formulas
  • Pull appropriate products from the sales floor or warehouse
  • Tint and mix products, as needed, to customer specifications
  • Stock shelves and set up displays
  • Clean store equipment
  • Load/unload delivery trucks
  • Assist in making deliveries, as needed
  • Maintain in-stock and presentable condition assigned areas
  • Remain knowledgeable on products offered and discuss available options
  • Comply with inventory control procedures
  • Suggest ways to improve sales
  • The candidate will be expected to work at the following locations
  • Store #5954, located at 7937 Shore Drive, Norfolk, VA 23518
  • Store 5304, located at 4804 Virginia Beach Blvd, Virginia Beach, VA 23462
  • Store 5306, located at 2001 Colonial Avenue, Norfolk, VA 23517
Minimum Requirements:
  • Must be at least eighteen (18) years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

  • Have a valid, unrestricted Driver's License
  • Have at least a High School diploma or GED
  • Have at least one (1) year experience working in a delivery, retail, or customer service position
  • Have previous work experience selling paint and paint related products
  • Have previous work experience operating tinting and mixing equipment
  • Ability to read, write, comprehend, and communicate in more than one language
  • Ability to read, write, comprehend, and communicate in Spanish

  • Customer Service Representative

    2 days ago

    Norfolk, Virginia, United States The Sherwin-Williams Company Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our retail team, you will be responsible for providing exceptional customer service, driving sales growth, and maintaining a high level of store appearance.Key ResponsibilitiesCustomer Service: Ensure high...

  • Retail Store Associate

    11 hours ago

    Norfolk, Virginia, United States CVS Corporation Full time

    Job SummaryThe Retail Store Associate position at CVS Corporation is a dynamic role that requires a customer-focused individual to provide exceptional service to our customers. As a Retail Store Associate, you will be responsible for creating a positive shopping experience for our customers by assisting with sales, answering questions, and resolving any...

  • Store Maintenance and Cart Retrieval Specialist

    2 days ago

    Norfolk, Virginia, United States Walmart Full time

    Position Overview:As a Store Maintenance and Cart Retrieval Specialist at Walmart, you will play a crucial role in ensuring a welcoming environment for our customers. Your responsibilities will include:Customer Experience: Create a positive first and last impression for shoppers.Cart Management: Efficiently collect and transport shopping carts from the...

  • Retail Services Specialist

    1 month ago

    Norfolk, United States Northeast Community College Full time

    Posting Details Posting Details Classification Title Full Time Hourly Staff Position Title Retail Services Specialist Posting Number FY17/18446SF Position Status Full-time FLSA Non-Exempt Salary and Benefits This position is in Salary Grade CS2, with a minimum starting wage of $19.03 per hour. The successful candidate's starting wage will be...

  • Customer Service Representative

    5 days ago

    Norfolk, Virginia, United States Nike Full time

    Job SummaryNike is seeking a highly motivated and customer-focused individual to join our retail team as a Store Associate. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and contributing to a positive and engaging store environment.Key...

  • Customer Service/Sales Expert

    2 months ago

    Norfolk, United States Travis Perkins plc Full time

    You are here: > > Customer Service/Sales Expert * **Customer Service/Sales Expert** * Business: Travis Perkins * Sector: Branch, Store & Showroom * Location: Kings Lynn, Norfolk * Salary: Competitive + Benefits * Hours of work: 42.5hrs per week, 26 Saturdays per year 4 hrs * Position type: Permanent * Job type: Full Time * Date posted: 28-May-2021 *...

  • Healthcare Customer Service Specialist

    1 week ago

    Norfolk, Virginia, United States Applied Information Sciences Full time

    Position Overview:The Healthcare Customer Service Specialist plays a crucial role in enhancing patient satisfaction and operational efficiency within our clinics. This position requires collaboration with healthcare professionals and staff to ensure top-notch patient care and service excellence. Key responsibilities include welcoming and registering...

  • Auto Technician

    2 months ago

    Norfolk, United States Action Auto Specialist Full time

    Job DescriptionJob DescriptionA Great work environment with a well-established company. Steady Work! Don't be fooled by these complicated Pay Plans. People who come to work here love working here.*** ONLY 1 POSTITION IS OPENNo corporate BS!Just do what you love work on Cars, Trucks, and other automobiles. All makes and models, so it is never a dull day...

  • Customer Service Representative

    3 months ago

    Norfolk, United States Sanitary Linen Service, Inc. Full time

    Job DescriptionJob DescriptionJOB DESCRIPTIONLooking for a stable company where you can make a difference? Career opportunity with growing, successful regional family owned and professionally managed company, servicing customers since 1934.Local business is looking for a Part Time inside Customer Service Representative. Candidate must be outgoing, dependable...

  • Customer Service Representative

    3 months ago

    Norfolk, United States Sanitary Linen Service, Inc. Full time

    JOB DESCRIPTIONLooking for a stable company where you can make a difference? Career opportunity with growing, successful regional family owned and professionally managed company, servicing customers since 1934.Local business is looking for a Part Time inside Customer Service Representative. Candidate must be outgoing, dependable and highly motivated...

  • Customer Service Representative

    3 months ago

    Norfolk, United States Sanitary Linen Service, Inc. Full time

    JOB DESCRIPTION Looking for a stable company where you can make a difference? Career opportunity with growing, successful regional family owned and professionally managed company, servicing customers since 1934. Local business is looking for a Part Time inside Customer Service Representative. Candidate must be outgoing, dependable and highly motivated...

  • Customer Service Ambassador

    3 days ago

    Norfolk, Virginia, United States Sanitary Linen Service, Inc. Full time

    Job OverviewSanitary Linen Service, Inc. is a leading provider of linen rental supply and commercial laundry services to the hospitality, healthcare, and small business sectors. We are seeking a highly motivated and dependable Part-Time Customer Service Representative to join our team.Key ResponsibilitiesProvide exceptional customer service via telephone,...

  • IT Customer Service Support Specialist

    2 months ago

    Norfolk, United States DT Professional Services Full time

    Job Summary: DT Professional Services is seeking an IT Customer Support Specialist to provide installation, configuration, testing, and technical support services to the Department of Navy's Commander, Operational Test and Evaluation Force (COMOPTEVFOR). A DoD issued Secret Clearance is required. As with any position, additional expectations exist. Some of...

  • Customer Service Ambassador

    7 days ago

    Norfolk, Virginia, United States Family Dollar Full time

    **About Family Dollar**Family Dollar is a leading discount retailer offering a wide range of products and services to our customers.**Key Responsibilities****Provide Exceptional Customer Service**: Respond to customer inquiries, resolve issues, and ensure a positive shopping experience.**Assist with Merchandise Selection**: Help customers find the products...

  • Retail Customer Support Associate

    2 weeks ago

    Norfolk, Virginia, United States Sherwin-Williams Full time

    Position Overview:This role is vital for the prosperity of our retail operations.Customer Engagement Specialists collaborate closely with both wholesale and retail clients to identify their requirements, address inquiries regarding Sherwin-Williams products, and suggest suitable solutions.They are also responsible for swiftly addressing any customer issues,...

  • Customer Engagement Specialist

    1 week ago

    Norfolk, Virginia, United States TowneBank Richmond Full time

    Customer Engagement SpecialistTowneBank Richmond is seeking a dedicated Customer Engagement Specialist to enhance our member interactions. This position focuses on delivering outstanding service to our clients, managing financial transactions, and advocating for our offerings. If you possess a strong dedication to client satisfaction and excel in...

  • Customer Engagement Specialist

    2 weeks ago

    Norfolk, Virginia, United States TowneBank Richmond Full time

    Customer Engagement SpecialistTowneBank Richmond is in search of a Customer Engagement Specialist to enhance our service delivery. This position focuses on delivering outstanding support to our clients, managing financial transactions, and advocating for our offerings. If you possess a strong dedication to client satisfaction and thrive in a collaborative...

  • Customer Service Sales Representative

    1 week ago

    Norfolk, Virginia, United States Defyned Brands Full time

    Location: Norfolk, VA Position Title: Retail Sales Associate About UsAt Defyned Brands, we are committed to delivering an exceptional customer service experience, providing superior nutritional knowledge, and offering the highest quality supplements. Our company culture is at the heart of our operations and has been the driving force behind our growth. We...

  • Retail Customer Service Cashier

    3 months ago

    Norfolk, United States Love's Travel Stops & Country Stores Full time

    Req ID:  434768 Address: 1300 W Monroe Ave Norfolk, NE, 68701 Benefits: * Paid Time Off * Flexible Scheduling * 401(k) – 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development Welcome to Love’s! At Love’s, our cashiers work in a fast-paced environment and maintain clean places while...

  • Assistant Store Manager

    2 weeks ago

    Norfolk, United States Extra Space Storage Full time

    Job DescriptionJob DescriptionAs an Assistant Store Manager, you will have the opportunity to be part of a diverse team with an excellent company culture. We offer competitive wages, a great work/life balance, and career and development opportunities.  Please note that you are applying to a Life Storage branded location operated by Extra Space...