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Sr. Global Technical Account Manager
4 months ago
Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at
Description
The Technical Account Manager provides technical support and account management to UKG PLUS Central, Pro WFM and Pro customers and must have a high level of WFC and/or Pro WFM product knowledge. Responsibilities may include but are not limited to the following:
Provide account management and technical support of UKG Central or Pro WFM products as well as UKG Pro to large enterprise-class customers
Utilize UKG Central, Pro WFM or UKG Pro knowledge and technical capabilities to provide optimum solutions to customer issues
Replicate customer scenarios for configuration/environmental solutions and /or readying the issue for engineering review
Provide the highest levels of customer satisfaction by delivering timely resolutions and executing customer-focused commitments
Communicate effectively to both technical and non-technical individuals at various levels internally and externally
Conduct weekly conference calls, provide weekly status reports and advocate for customer needs and requirements
Interface successfully with other UKG cross-functional teams and third-party solution providers
Participate in testing and validating system fixes, service releases, and enhancements
Late Shift and On-Call availability if needed
Qualifications
Basic Qualifications:
Bachelors Degree in Computer Science preferred and/or equivalent experience required
Working knowledge of PC's, operating systems, web technologies and a demonstrated ability to troubleshoot complex technical problems
Must have knowledge and understanding of computer system applications and databases
Must have the ability to occasionally travel on short notice
Knowledge of SQL scripting and database experience with MS SQL
Preferred Qualifications
Experience supporting UKG Central and/or Pro WFM and/or UKG Pro
Spanish and/or Portuguese language skills a plus
For WFD candidates, experience with Dell Boomi, API's, Splunk and Koogle is a plus
Equal Opportunity Employer
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO is the Law poster and its supplement.
View the Pay Transparency Nondiscrimination Provision.
UKG participates in E-Verify. View the E-Verify posters here.
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.
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