POS Technical Specialist
2 days ago
We are seeking a highly skilled POS Technical Analyst to join our team at Insight Global. As a key member of our IT department, you will be responsible for assisting the Point of Sale (POS) and IT Manager in resolving technical issues and ensuring the smooth operation of our POS systems.
Key Responsibilities- Assist the POS and IT Manager in troubleshooting and resolving technical issues related to POS systems
- Work closely with the IT team to document and resolve any issues that arise during events
- Break down technology as needed after events and perform post-event assessments
- Collaborate with other teams in IT and outside vendors to ensure seamless integration and support
- Experience with POS solutions, including Quest Venue Manager or equivalent
- Previous terminal troubleshooting and installation experience
- Proficient experience using a ticketing system such as ServiceNow
- Basic to intermediate wireless knowledge, including understanding of secured and open wireless networks
- Strong preference for experience supporting Xenial devices and systems
We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
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