Front Desk Agent Representative

1 month ago

Pagosa Springs, United States The Springs Resort Full time

The Guest Service Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

REASONABLE ACCOMMODATION STATEMENT To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential duty and/or function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Requirements

Education & Experience:

  • College coursework in related fields helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
Physical requirements:
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift. General Requirements
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Presidian Standards, as required by scheduling, which will vary according to the needs of the hotel. Guest Service Agent,
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Presidian Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
DUTIES & FUNCTIONS Fundamental Requirements
  • Greet and welcome all guests and staff approaching the Front Desk in accordance with Presidian standards.
  • Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
  • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
  • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
  • Review Front Office log and Trace File daily.
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions.
  • Be familiar with all in-house groups. •Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.

  • Front Desk Agent Representative

    6 days ago

    Pagosa Springs, United States Presidian Full time

    Job DescriptionJob DescriptionDescription:The Guest Service Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. REASONABLE ACCOMMODATION STATEMENT To accomplish this job successfully, an individual must be able to...

  • Front Desk Agent

    2 months ago

    Saratoga Springs, United States New Castle Hotels & Resorts Full time

    Position: Front Desk Agent Location: Saratoga Springs, NY Front Desk AgentHow can there be a better job than helping an excited family start their vacation or a road weary traveler rest by checking them into a fresh, clean room? As a Front Desk Agent you are often the first person -- and last person -- a guest speaks to so your genuine welcome and...

  • Front Desk Agent

    1 month ago

    Colorado Springs, United States Aimbridge Hospitality Full time

    Starting hourly rate: $15.00 Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities inclu Front Desk, Agent, Hospitality, Operations, Hotel, Reservations

  • Front Desk Agent

    1 month ago

    Colorado Springs, United States Highgate Hotels, Inc. Full time

    The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. This position pays $15.50 an hour. This Front Desk, Agent, Hotel, Office Agent, Operations

  • Front Desk Agent

    4 weeks ago

    Palm Springs, United States Desert Sun Resort Full time

    Job Summary: We are seeking a friendly and professional Front Desk Agent to join our hospitality team. As a Front Desk Agent, you will be the first point of contact for our guests and provide exceptional customer service throughout their stay. Your role will involve managing guest inquiries, reservations, and ensuring a smooth check-in and check-out...

  • Front Desk Agent

    1 month ago

    Colorado Springs, United States HomeTowne Studios - Colorado Springs Full time

    We are seeking a Front Desk Agent to join our Team with a starting Wage up to $16.00 - $17.00 per hour!When it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality extended stay hotel experience to our guests, but as a Management Company, we also aim to be the...

  • Front Desk Agent

    1 month ago

    Colorado Springs, United States Courtyard Colorado Springs North Air Force Academy Full time

    The Courtyard by Marriott North Colorado Springs is currently looking for hardworking, energetic and passionate people to join our team in the role of Front Desk Agent. This is a Full-Time position and the ideal candidate will have open availability.  The salary range for this position is $15.00 - $19.20 per hour based on previous work experience.Who Are...

  • Front Desk Agent

    1 month ago

    Colorado Springs, Colorado, United States HomeTowne Studios - Colorado Springs Full time

    We are seeking a Front Desk Agent to join our Team with a starting Wage up to $ $17.00 per hourWhen it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality extended stay hotel experience to our guests, but as a Management Company, we also aim to be the employer...

  • Front Desk Agent

    3 weeks ago

    Colorado Springs, Colorado, United States The Broadmoor Hotel Full time

    Job Title: Front Desk Agent Job Pay Range: $17.00 per hourJob Summary:The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.Are you...

  • Front Desk Agent

    24 hours ago

    Colorado Springs, United States Residence Inn Colorado Springs First and Main Full time

    Job DescriptionJob DescriptionThe Residence Inn Colorado Springs First and Main is currently looking for hardworking, energetic and passionate people to join our team in the role of Front Desk Agent. This is a Part-Time opportunity, with shifts times of 3PM to 10PM on various days of the week.  Hotel experience is preferred. The salary range for this...

  • Front Desk Agent

    3 weeks ago

    Saratoga Springs, New York, United States BBL Hospitality Full time

    Front Desk AgentJob DetailsJob Location Residence Inn Saratoga - Saratoga, NY Position Type Full Time Salary Range $ $18.00 Hourly Job Shift Any Job Category Hospitality - Hotel DescriptionCOME AND JOIN OUR AMAZING TEAM$16-$18/hour Flexible shifts including Holidays and evenings Most positions do require weekend and holiday availability. We are pleased to...

  • Front Desk Agent

    4 days ago

    Saratoga Springs, United States BBL Hospitality Full time

    Front Desk Agent Job Details Job Location Residence Inn Saratoga - Saratoga Springs, NY Position Type Full Time Salary Range $16.00 - $18.00 Hourly Job Shift Any Job Category Hospitality - Hotel Description COME AND JOIN OUR AMAZING TEAM! Includes both day and evening shifts. Must be available for Holidays and Weekends. Prior Marriott Experience is a...

  • Front Desk Agent

    4 weeks ago

    Saratoga Springs, United States Holiday Inn, Saratoga Springs Full time

    Front Desk Agent Are you friendly, outgoing and good with the public? If so, this is the job for you!!! Join our team at the Holiday Inn. You are the face of the hotel! Job duties include: answering the switchboard, checking guests in and out. Dealing with customers on a daily basis and reservation assistance. We have a team of long term employees who...

  • Front Desk Agent

    1 month ago

    Colorado Springs, United States Residence Inn Colorado Springs First and Main Full time

    The Residence Inn Colorado Springs First and Main is currently looking for hardworking, energetic and passionate people to join our team in the role of Front Desk Agent. This is a Part-Time opportunity, with shifts times of 3PM to 10PM on various days of the week.  Hotel experience is preferred. The salary range for this position is $14.00 - $18.20 per...

  • Front Desk Agent

    1 month ago

    Colorado Springs, United States Courtyard Colorado Springs North Air Force Academy Full time

    Job DescriptionJob DescriptionThe Courtyard by Marriott North Colorado Springs is currently looking for hardworking, energetic and passionate people to join our team in the role of Front Desk Agent. This is a Full-Time morning position, and the ideal candidate will have open availability.  The salary range for this position is $15.00 - $19.20 per hour based...

  • Hotel Front Desk Agent

    1 month ago

    Colorado Springs, United States Doubletree by Hilton- Colorado Springs Full time

    Description We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant...

  • Front Desk Representative

    3 weeks ago

    Sandy Springs, United States Insight Global Full time

    Day to Day:An OBGYN office in Atlanta, GA is looking for a Front Desk Representative to join their team. The Front Desk Representative will be responsible for working closely with patients to schedule appointments, check in & check out patients, verify insurance, document in Athena, help collect outstanding patient balances, taking and routing messages for...

  • Front Desk Representative

    4 weeks ago

    Sandy Springs, United States Insight Global Full time

    Day to Day:An OBGYN office in Atlanta, GA is looking for a Front Desk Representative to join their team. The Front Desk Representative will be responsible for working closely with patients to schedule appointments, check in & check out patients, verify insurance, document in Athena, help collect outstanding patient balances, taking and routing messages for...

  • Front Desk Representative

    4 weeks ago

    Sandy Springs, United States Insight Global Full time

    Day to Day:An OBGYN office in Atlanta, GA is looking for a Front Desk Representative to join their team. The Front Desk Representative will be responsible for working closely with patients to schedule appointments, check in & check out patients, verify insurance, document in Athena, help collect outstanding patient balances, taking and routing messages for...

  • Front Desk Agent

    1 month ago

    Harbor Springs, United States Boyne Resorts Full time

    Overview The Highlands is looking for new Front Desk Agents to join our team! As a Front Desk Agent, you are the first point of contact with guests and handle most aspects of a guest's stay. You will also greet guests, assist with check-ins/check-outs, answer guest questions and help resolve any guest issues. Our goal is to provide great hospitality and to...