Front Desk Agent Representative

5 months ago

Pagosa Springs, United States The Springs Resort Full time

The Guest Service Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

REASONABLE ACCOMMODATION STATEMENT To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential duty and/or function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Requirements

Education & Experience:

  • College coursework in related fields helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
Physical requirements:
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift. General Requirements
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Presidian Standards, as required by scheduling, which will vary according to the needs of the hotel. Guest Service Agent,
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Presidian Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
DUTIES & FUNCTIONS Fundamental Requirements
  • Greet and welcome all guests and staff approaching the Front Desk in accordance with Presidian standards.
  • Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
  • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
  • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
  • Review Front Office log and Trace File daily.
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions.
  • Be familiar with all in-house groups. •Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.

  • Front Desk Agent Representative

    2 weeks ago

    Pagosa Springs, Colorado, United States The Springs Resort Full time

    Front Desk Agent Job DescriptionWe are seeking a highly skilled and experienced Front Desk Agent to join our team at The Springs Resort. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling check-ins and checkouts, and ensuring a smooth and efficient experience for our guests.Key Responsibilities:Provide attentive...

  • Front Desk Agent Representative

    4 weeks ago

    Pagosa Springs, United States The Springs Resort Full time

    Are you passionate about providing exceptional hospitality and creating memorable experiences for guests seeking relaxation and rejuvenation? If so, we have an exciting opportunity for you to join our team as a Front Desk Agent at The Springs Resort. If you are dedicated to providing exceptional guest experiences and thrive in a dynamic hospitality...

  • Front Desk Agent

    2 weeks ago

    Pagosa Springs, Colorado, United States The Springs Resort Full time

    Front Desk Agent OpportunityWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Springs Resort. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a smooth and welcoming arrival experience.Key Responsibilities:Greet and check in guests, ensuring...

  • Front Desk Hospitality Representative

    3 weeks ago

    Pagosa Springs, Colorado, United States Presidian Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Front Desk Agent to join our team at The Springs Resort. As a key member of our hospitality team, you will be responsible for providing exceptional guest experiences and ensuring seamless check-in and check-out processes.Key ResponsibilitiesProvide attentive and courteous service to all guests,...

  • Front Desk Agent at The Springs Resort

    3 weeks ago

    Pagosa Springs, Colorado, United States The Springs Resort Full time

    About the RoleWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Springs Resort. As the first point of contact for our guests, you will play a key role in creating a welcoming atmosphere and providing exceptional service.Key ResponsibilitiesGreet and check in guests, ensuring a smooth and welcoming arrival...

  • Lead Front Desk Agent

    1 month ago

    Steamboat Springs, Colorado, United States One Steamboat Place Full time

    Job Title: Lead Front Desk AgentJob Summary:We are seeking a highly skilled and experienced Lead Front Desk Agent to join our team at One Steamboat Place. As a key member of our Guest Services team, you will be responsible for providing exceptional customer service, ensuring seamless check-in and check-out processes, and maintaining a high level of...

  • Front Desk Agent Lead

    1 month ago

    Steamboat Springs, Colorado, United States One Steamboat Place Full time

    Job Title: Front Desk Agent LeadJob Summary:We are seeking a highly skilled and experienced Front Desk Agent Lead to join our team at One Steamboat Place. As a Front Desk Agent Lead, you will be responsible for providing exceptional customer service, managing front desk operations, and leading a team of Front Desk Agents.Key Responsibilities:Provide...

  • Front Desk Agent/Bartender

    3 weeks ago

    Palm Springs, California, United States ARRIVE Hotel Palm Springs Full time

    Front Desk Agent/BartenderARRIVE Hotel Palm Springs is seeking a Front Desk Agent/Bartender to join our team. As a Front Desk Agent/Bartender, you will be responsible for providing exceptional guest service, managing the front desk and bar operations, and ensuring a seamless experience for our guests.Key Responsibilities:Manage the front desk and bar...

  • Front Desk Representative

    3 weeks ago

    Colorado Springs, Colorado, United States Aimbridge Hospitality Full time

    Front Desk Agent Role at Aimbridge HospitalityAimbridge Hospitality is seeking a skilled Front Desk Agent to join their team. As a Front Desk Agent, you will be responsible for providing exceptional guest service and ensuring a seamless check-in and check-out experience.Key Responsibilities:Greet and welcome guests, providing a warm and friendly welcome to...

  • Front Desk Agent

    4 weeks ago

    Colorado Springs, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Fairfield Colorado Springs South [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities...

  • Front Desk Agent

    4 days ago

    Glenwood Springs, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Hotel Maxwell Anderson [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours...

  • Front Desk Hospitality Specialist

    3 weeks ago

    Pagosa Springs, Colorado, United States The Springs Resort Full time

    Front Desk Agent Opportunity at The Springs ResortWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Springs Resort. As a key member of our hospitality team, you will be responsible for providing exceptional guest experiences and ensuring seamless check-in and check-out processes.Key Responsibilities: Greet and...

  • Front Desk Representative

    1 month ago

    Colorado Springs, Colorado, United States Five Senses Hospitality Associates Full time

    Front Desk AgentWe are seeking a highly skilled and friendly Front Desk Agent to provide exceptional customer service to our guests at Five Senses Hospitality Associates.Key Responsibilities:Greet and welcome guests in a professional and courteous mannerProvide accurate and timely information about hotel services and amenitiesAssist with check-in and...

  • Front Desk Agent

    5 months ago

    Colorado Springs, United States HomeTowne Studios - Colorado Springs Full time

    We are seeking a Front Desk Agent to join our Team with a starting Wage up to $16.00 - $17.00 per hour!When it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality extended stay hotel experience to our guests, but as a Management Company, we also aim to be the...

  • Front Desk Representative

    3 weeks ago

    Steamboat Springs, Colorado, United States One Steamboat Place Full time

    Job Title: Front Desk AgentAt One Steamboat Place, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and owners, providing exceptional service and ensuring a seamless experience.Key Responsibilities:Provide friendly and efficient front desk...

  • Front Desk Agent

    2 weeks ago

    Steamboat Springs, United States KSL Resorts Full time

    As a Front Desk Agent, you are customer-service oriented individual who is dedicated to representing the hotel with enthusiasm, professionalism, and a businesslike demeanor to all hotel guests, clients, agents, and the community. You are a positive, hardworking team member who will conduct the business of the property's front office in this dynamic work...

  • Front Desk Agent

    4 months ago

    Shingle Springs, United States Quality Inn & Suites Full time

    We are seeking a Front Desk Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency. Responsibilities: Register and assign rooms to guests Confirm phone and online reservations Respond to guest needs, requests, and complaints Collect payment from guests Keep records of occupied rooms...

  • Front Desk Representative

    2 weeks ago

    Palm Springs, California, United States Manpower Inc Full time

    Job Title: Front Desk AgentLocation: Palm Springs, CAJob Summary: We are seeking a Front Desk Agent to join our team in the hospitality industry. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests.Key Responsibilities:Checking guests in upon arrivalChecking guests out at the end of their stayCreating the...

  • Front Desk Representative

    1 month ago

    Saratoga Springs, New York, United States BBL Hospitality Full time

    Job Title: Front Desk AgentAt BBL Hospitality, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Residence Inn Saratoga Springs, NY.Job Summary:The Front Desk Agent is responsible for providing exceptional guest service, handling front office operations, and ensuring a seamless stay for our guests.Key...

  • Front Desk Agent

    4 weeks ago

    Palm Springs, United States Manpower Full time

    Our client in the hospitality industry is seeking a Front Desk Agent to join their team. As a Front Desk Agent, you will be part of the office supporting the resort's guests. The ideal candidate will have customer service skills, a calm pleasing demeanor, a clear speaking voice when answering calls, hotel experience, and attention to detail which will align...