Front Desk Representative
2 days ago
At BBL Hospitality, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Residence Inn Saratoga Springs, NY.
Job Summary:The Front Desk Agent is responsible for providing exceptional guest service, handling front office operations, and ensuring a seamless stay for our guests.
Key Responsibilities:- Register guests into the hotel in a prompt and courteous manner, using up-selling techniques to maximize room rates.
- Process customer payments according to established policies and procedures.
- Respond to guest requests promptly, promoting hotel services, facilities, and outlets.
- Resolve guest complaints to the satisfaction of the customer.
- Book guest reservations or coordinate with the reservation center.
- Handle departmental accounting of moneys, receipts, guest accounts, and other forms of credit.
- High school diploma or equivalent preferred.
- Excellent communication and interpersonal skills.
- Ability to work flexible schedules, including weekends and holidays.
- Basic math skills and typing proficiency.
- Paid Time Off.
- 401K Investment.
- Referral Bonus.
- Associate Development Plan Opportunities.
- Internal Promotion Opportunities.
- Medical, Dental, Vision, Voluntary Benefits, FSA, and HSA Account options available to Full-Time associates.
At BBL Hospitality, we value our employees and offer a range of benefits and opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.
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