Front Desk Hospitality Specialist

4 weeks ago


Pagosa Springs, Colorado, United States The Springs Resort Full time
Front Desk Agent Opportunity at The Springs Resort

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Springs Resort. As a key member of our hospitality team, you will be responsible for providing exceptional guest experiences and ensuring seamless check-in and check-out processes.

  • Key Responsibilities:
  • Greet and welcome guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Maintain accurate records and perform administrative tasks, including logging and delivering packages, mail, and messages.
  • Ensure the Front Office log and Trace File are reviewed daily, and all hotel standards are met.
  • Provide information on hotel services, facilities, and hours of operation, as well as assist with restaurant reservations and transportation arrangements.
  • Follow cash handling and credit policies, and be aware of all rates, packages, and special promotions.

Requirements:

  • High school diploma or equivalent required; college coursework in related fields is helpful.
  • Previous experience in a hotel or related field is preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Ability to multitask, prioritize tasks, and maintain a high level of productivity.
  • Physical requirements include standing for long periods and lifting up to 20 pounds.

What We Offer:

  • Competitive hourly rate of $16.00 to $17.00 per hour.
  • Opportunities for professional growth and development within our hospitality team.
  • A dynamic and supportive work environment with a focus on exceptional guest service.


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