Front Desk Hospitality Specialist
4 weeks ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Springs Resort. As a key member of our hospitality team, you will be responsible for providing exceptional guest experiences and ensuring seamless check-in and check-out processes.
- Key Responsibilities:
- Greet and welcome guests, responding to their inquiries and resolving any issues in a timely and professional manner.
- Maintain accurate records and perform administrative tasks, including logging and delivering packages, mail, and messages.
- Ensure the Front Office log and Trace File are reviewed daily, and all hotel standards are met.
- Provide information on hotel services, facilities, and hours of operation, as well as assist with restaurant reservations and transportation arrangements.
- Follow cash handling and credit policies, and be aware of all rates, packages, and special promotions.
Requirements:
- High school diploma or equivalent required; college coursework in related fields is helpful.
- Previous experience in a hotel or related field is preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
- Ability to multitask, prioritize tasks, and maintain a high level of productivity.
- Physical requirements include standing for long periods and lifting up to 20 pounds.
What We Offer:
- Competitive hourly rate of $16.00 to $17.00 per hour.
- Opportunities for professional growth and development within our hospitality team.
- A dynamic and supportive work environment with a focus on exceptional guest service.
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