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Field Technical Support Representative

4 months ago

Virginia Beach, United States Georgia IT Inc Full time
Field Technical Support Representative
Location: Virginia Beach, V
Duration: Long-term
Rate: DOE
US Citizens, GC, EAD ( H4, L2), E3 TN visa holders preferred, NO third party corp to corp accepted for this job
  • Manages the onsite delivery of software services, installation, and configuration for customer environments.
  • The job solves various business systems, On-site at Campus location.
  • Experience with Windows workstations and applications, break-fix support, and IMAC support.
  • Hardware, Network and Software troubleshooting. Experience with incident management tools required, i.e. Service Now. Windows 10 and 11.
  • bility to work with end-users to resolve technical issues. Apple knowledge is a plus.
  • Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty.
  • pplies basic knowledge of the job skills and company policies and procedures to complete a variety of assignments/tasks. Good understanding of the general/technical aspects of the job.
  • Organizes own tasks and receives general instructions on all work. Education: Associates, Bachelor's Degree or equivalent experience. Experience: 1 to 2 years