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Scheduling Workflow Analyst, Patient Access Org
3 months ago
Description
UCLA Health runs and operates over 200 outpatient clinics located in Southern California with over 3,000,000 outpatient encounters annually.
Working under the direction of the Patient Access Organization's Scheduling Pathways and Technology Director, the Scheduling Workflow Analyst will play a crucial role in optimizing scheduling workflows to enhance efficiency and streamline processes between the PAO and UCLA Health's ambulatory clinics.The Scheduling Workflow Analyst will work closely with the Patient Access Organization leaders, Ambulatory Clinics, and the Access Systems Program Managers to document and analyze workflows against access standards and protocols, and provide recommendations on enhancements (by way of scheduling policies and technology) to optimize operational workflows.
This position operates under a Fixed Hybrid Model requiring 2 to 3 days on site
Salary Range: $26.48-$53.40
Qualifications
Required
Bachelor's degree in related area and / or equivalent experience / training
Proficiency in using workflow mapping tools, such as Visio
Experience working in clinic and call center operations
Proven experience in process improvement and optimization within a healthcare setting
Business applications management (e.g., Epic, Salesforce)
Project management experience
Familiarity with scheduling software and call center technologies
Demonstrated ability to build consensus among a diverse group of stakeholders
Experience and comfort in delivering presentations to senior leadership
Proven understanding and articulation of clinic operational key performance indicators
Preferred
Master's Degree
Six Sigma or Lean certification
Minimum ten (10) years of health care experience
*
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