Patient Services Associate

3 weeks ago

Philadelphia, United States Pennsylvania Medicine Full time

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Entity: CPUP

Department: Psychiatry Admin

Location: Penn Behavioral Health Market Street- 3535 Market St

Hours: Full Time

Summary:

  • The Patient Services Associate (PSA) assists the practice/department in maintaining a patient/customer focus, supports the delivery of high-quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. The PSA is responsible for the arrival and/or departure activities of patients in the practice, managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, and performing point of service activities. The PSA may function in a physician practice or a call center environment. Rotation between PSA functions and/or departments may be required.
Responsibilities:
  • Patient Service: Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience. As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR. Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and as needed, offering alternative and canceling/rescheduling appointments. Responsible for arriving/departing activities of patient at practice and performs point of service activities collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures. Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise. Issues referrals and obtains pre-authorizations for patients as required and as per protocol.
  • Financial: Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral. Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols Records receipts accurately to ensure end of day reconciliation; participates in cash reconciliation delineations. Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges. Orders supplies for the office and generates front-end process reports as requested.
  • Other / Regulatory: Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc) Flexible and readily adopts new processes and engages in practice operation changes.
Education or Equivalent Experience:

  • H.S. Diploma/GED (Required)
  • 2+ years Medical office experience, or 2 years of customer service experience. (Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience) (Required)

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

  • Patient Services Associate II

    2 days ago

    Philadelphia, Pennsylvania, United States Jefferson Health Full time

    Job SummaryAt Jefferson Health, we are seeking a highly skilled Patient Services Associate II to enhance the patient experience by providing exceptional customer service and efficiently processing arrival and departure activities. This role is critical in supporting the delivery of the Jefferson Experience by ensuring prompt and courteous treatment of all...

  • Patient Services Associate II

    12 hours ago

    Philadelphia, Pennsylvania, United States Jefferson Health Full time

    Job SummaryAt Jefferson Health, we are seeking a highly skilled Patient Services Associate II to enhance the patient experience by providing exceptional customer service and support. The successful candidate will be responsible for processing arrival and departure activities, obtaining pre-certifications and pre-authorizations, and verifying insurance and...

  • Associate Director for Patient Care Service

    1 month ago

    Philadelphia, Pennsylvania, United States Veterans Health Administration Full time

    The Associate Director for Patient Care Service / Nurse Executive (ADPCS/NE) is an advanced healthcare executive who executes responsibilities that demonstrate leadership, experience, and creative approaches in the guidance and direction of a variety of complex patient care services and programs. They function as an administrator, educator, and consultant...

  • Food Service Associate

    4 days ago

    Philadelphia, Pennsylvania, United States Trinity Health Full time

    Job SummaryWe are seeking a skilled Food Service Associate to join our team at Nazareth Hospital, a member of Trinity Health Mid-Atlantic. As a Food Service Associate, you will play a vital role in providing exceptional patient care and ensuring the highest quality of food service.Key ResponsibilitiesProcess Patient Orders: Accurately process diet orders and...

  • Food Service Associate

    2 days ago

    Philadelphia, Pennsylvania, United States Jefferson Health Full time

    Job SummaryJefferson Health is seeking a Food Service Associate to join our team. As a Food Service Associate, you will play a critical role in providing exceptional patient care and nutrition support.Key ResponsibilitiesPrepare, assemble, and deliver meals and food items for patients, hospital staff, and visitors.Participate in providing nutritional care to...

  • Patient Services Director

    2 days ago

    Philadelphia, Pennsylvania, United States ARAMARK Refreshment Services, Inc. Full time

    Job DescriptionAramark Healthcare+ is seeking a highly skilled Patient Services Manager to join our team at Jefferson University Hospital in Philadelphia, PA.Key Responsibilities:Develop and execute dining solutions to meet patient and customer needs and tastes.Manage patient feeding, quality assurance, and drive patient satisfaction scores.Implement and...

  • Patient Services Associate

    2 weeks ago

    Philadelphia, United States Pennsylvania Medicine Full time

    Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.Today at Penn...

  • Patient Services Associate II

    2 days ago

    Philadelphia, Pennsylvania, United States Jefferson Health Full time

    About the RoleWe are seeking a highly skilled and compassionate Patient Services Associate II to join our team at Jefferson Health. As a key member of our healthcare operations team, you will play a vital role in enhancing the patient experience by providing exceptional customer service and support.Key ResponsibilitiesPatient Check-in and Check-out: Process...

  • Patient Services Associate I

    2 days ago

    Philadelphia, Pennsylvania, United States Jefferson Health Full time

    About the RoleWe are seeking a highly skilled and customer-focused Patient Services Associate I to join our team at Jefferson Health. As a key member of our front desk team, you will play a critical role in enhancing the patient experience by providing exceptional service and support.Key ResponsibilitiesVerify Patient Information: Accurately verify patient...

  • Food Service Associate

    2 days ago

    Philadelphia, Pennsylvania, United States Jefferson Health Full time

    Job SummaryAs a Food Service Associate at Jefferson Health, you will play a vital role in ensuring patient satisfaction by providing exceptional meal and food service. This position requires strong communication and teamwork skills, as you will interact with patients, visitors, and staff on a daily basis.Key ResponsibilitiesSet up and stock assigned stations...

  • Patient Services Associate II

    3 weeks ago

    Philadelphia, United States Jefferson Health Full time

    The Patient Services Associate (PSA) II enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. Obtains pre certifications and/or pre authorizations for procedures, verifies insurance, referrals and patient demographic information. The PSA II...

  • Patient Services Associate

    4 weeks ago

    Philadelphia, United States Pennsylvania Medicine Full time

    Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn...

  • Patient Services Associate II

    2 weeks ago

    Philadelphia, United States Jefferson Health Full time

    The Patient Services Associate (PSA) II enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. Obtains pre certifications and/or pre authorizations for procedures, verifies insurance, referrals and patient demographic information. The PSA II...

  • Associate Director for Patient Care Service

    1 month ago

    Philadelphia, United States Veterans Health Administration Full time

    The Associate Director for Patient Care Service / Nurse Executive (ADPCS/NE) is an advanced healthcare executive who executes responsibilities that demonstrate leadership, experience, and creative approaches in the guidance and direction of a variety of complex patient care services and programs. They function as an administrator, educator, and consultant...

  • Patient Services Coordinator

    2 days ago

    Philadelphia, Pennsylvania, United States Pediatric Dental Associates Full time

    About the RoleWe are seeking a highly motivated and customer-focused Patient Services Representative to join our team at Pediatric Dental Associates. As a key member of our front office staff, you will be responsible for providing exceptional patient care and ensuring a smooth and efficient experience for our patients and families.Key ResponsibilitiesProvide...

  • PRN Patient Services Associate

    2 weeks ago

    Philadelphia, United States Pennsylvania Medicine Full time

    Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.Today at Penn...

  • PRN Patient Services Associate

    3 weeks ago

    Philadelphia, United States Pennsylvania Medicine Full time

    Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn...

  • Patient Services Representative

    14 hours ago

    Philadelphia, Pennsylvania, United States Jefferson Health Full time

    Job SummaryAt Jefferson Health, we are seeking a highly skilled and customer-focused Patient Services Associate I to join our team. As a key member of our front desk team, you will play a vital role in enhancing the patient experience by providing exceptional service and support.Key ResponsibilitiesVerify patient demographic information, insurance, and...

  • Patient Care Associate

    2 weeks ago

    Philadelphia, Pennsylvania, United States Pennsylvania Medicine Full time

    Penn Medicine is committed to our tripartite mission of delivering exceptional care to patients, advancing innovative research, and training future leaders in the medical field. Joining this prestigious academic medical center means collaborating with leading clinical, technical, and business professionals across various disciplines. At Penn Medicine, every...

  • Patient Services Coordinator

    12 hours ago

    Philadelphia, Pennsylvania, United States Pennsylvania Medicine Full time

    Job SummaryPenn Medicine is dedicated to delivering exceptional patient care, advancing medical research, and educating future healthcare professionals. As a Patient Services Coordinator, you will play a vital role in supporting the delivery of high-quality care and ensuring a positive patient experience.Key ResponsibilitiesAssist in maintaining a...