Current jobs related to Patient Services Associate - Philadelphia - Pennsylvania Medicine

  • Patient Services Associate

    2 weeks ago

    Philadelphia, Pennsylvania, United States Pennsylvania Medicine Full time

    Job Title: Patient Services AssociatePenn Medicine is committed to delivering exceptional patient care and experiences. As a Patient Services Associate, you will play a vital role in ensuring that our patients receive the highest level of service and care.Job Summary:This is a PRN position that requires flexibility and adaptability. The Patient Services...

  • Patient Services Associate

    4 weeks ago

    Philadelphia, Pennsylvania, United States Pennsylvania Medicine Full time

    Patient Services Associate Job DescriptionPenn Medicine is committed to delivering exceptional patient care and service. As a Patient Services Associate, you will play a vital role in ensuring that our patients receive the highest level of care and attention.Key Responsibilities:Provide Excellent Patient Service: Greet patients in a pleasant and professional...

  • Patient Services Associate

    1 month ago

    Philadelphia, Pennsylvania, United States Pennsylvania Medicine Full time

    Patient Services Associate Job DescriptionPenn Medicine is committed to delivering exceptional patient care and service. As a Patient Services Associate, you will play a vital role in ensuring a positive experience for our patients and their families.Key Responsibilities:Arrival and Departure Activities: Assist patients with arrival and departure procedures,...

  • Patient Services Associate

    1 month ago

    Philadelphia, Pennsylvania, United States Jefferson Health Full time

    Job SummaryWe are seeking a highly skilled and compassionate Patient Services Associate to join our team at Jefferson Health. As a key member of our front desk team, you will play a vital role in enhancing the patient experience by providing exceptional customer service and support.Key ResponsibilitiesVerify patient demographic information and insurance...

  • Patient Services Associate

    4 weeks ago

    Philadelphia, Pennsylvania, United States Pennsylvania Medicine Full time

    Patient Services Associate Job DescriptionPenn Medicine is committed to delivering exceptional patient care and service. As a Patient Services Associate, you will play a vital role in ensuring that our patients receive the highest level of care and attention.Key Responsibilities:Provide Excellent Patient Service: Greet patients in a pleasant and professional...

  • Patient Services Associate

    1 month ago

    Philadelphia, Pennsylvania, United States Jefferson Health Full time

    About the RoleWe are seeking a highly skilled and compassionate Patient Services Associate to join our team at Jefferson Health. As a key member of our front desk team, you will play a vital role in enhancing the patient experience by providing exceptional customer service and support.Key ResponsibilitiesVerify patient demographic information and insurance...

  • Patient Services Associate

    1 month ago

    Philadelphia, Pennsylvania, United States Jefferson Health Full time

    About the RoleWe are seeking a highly skilled and compassionate Patient Services Associate to join our team at Jefferson Health. As a key member of our front desk team, you will play a vital role in enhancing the patient experience by providing exceptional customer service and support.Key ResponsibilitiesProcess patient check-in and check-out activities,...

  • Patient Services Associate

    2 days ago

    Philadelphia, Pennsylvania, United States Pennsylvania Medicine Full time

    Patient Services Associate Job DescriptionPenn Medicine is dedicated to delivering exceptional patient care, conducting innovative research, and educating future healthcare professionals. As a Patient Services Associate, you will play a vital role in our tripartite mission.Key Responsibilities:Customer Service: Provide excellent customer service to patients,...

  • Patient Services Associate

    1 month ago

    Philadelphia, Pennsylvania, United States Pennsylvania Medicine Full time

    Patient Services Associate Job DescriptionPenn Medicine is committed to delivering exceptional patient care and service. As a Patient Services Associate, you will play a vital role in ensuring a positive experience for our patients and their families.Key Responsibilities:Arrival and Departure Activities: Assist patients with arrival and departure procedures,...

  • Patient Services Associate

    4 weeks ago

    Philadelphia, Pennsylvania, United States Pennsylvania Medicine Full time

    Patient Services Associate Job DescriptionPenn Medicine is committed to delivering exceptional patient care, conducting innovative research, and educating future healthcare leaders. As a Patient Services Associate, you will play a vital role in supporting our mission by providing top-notch patient service, collaborating with clinical and administrative...

  • Patient Services Associate

    1 month ago

    Philadelphia, Pennsylvania, United States Pennsylvania Medicine Full time

    Patient Services Associate Job DescriptionPenn Medicine is committed to delivering exceptional patient care and service. As a Patient Services Associate, you will play a vital role in ensuring a positive experience for our patients and their families.Key Responsibilities:Arrival and Departure Activities: Assist patients with arrival and departure procedures,...

  • Patient Services Associate

    2 weeks ago

    Philadelphia, Pennsylvania, United States Pennsylvania Medicine Full time

    Job Title: Patient Services AssociatePenn Medicine is committed to delivering exceptional patient care and advancing medical research. As a Patient Services Associate, you will play a vital role in ensuring seamless patient experiences and contributing to our mission of providing the highest level of care.Key Responsibilities:Provide exceptional patient...

  • Patient Services Associate

    4 days ago

    Philadelphia, United States Pennsylvania Medicine Full time

    Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn...

  • Patient Services Associate

    1 week ago

    Philadelphia, Pennsylvania, United States Pennsylvania Medicine Full time

    Patient Services Associate PRN RolePenn Medicine is dedicated to delivering exceptional patient care, conducting innovative research, and educating future healthcare leaders.This PRN Patient Services Associate role is a key part of our team, supporting the delivery of high-quality care and ensuring a positive patient experience.Key Responsibilities:Assist...

  • Patient Services Associate II

    1 month ago

    Philadelphia, Pennsylvania, United States Jefferson Health Full time

    About the RoleWe are seeking a highly skilled Patient Services Associate II to join our team at Jefferson Health. As a key member of our clinical operations team, you will play a critical role in enhancing the patient experience by providing exceptional customer service and support.Key ResponsibilitiesProcess patient arrivals and departures, ensuring a...

  • Patient Services Associate II

    2 weeks ago

    Philadelphia, Pennsylvania, United States Jefferson Health Full time

    About the RoleWe are seeking a highly skilled and compassionate Patient Services Associate II to join our team at Jefferson Health. As a key member of our patient-facing staff, you will play a vital role in enhancing the patient experience by providing exceptional customer service and support.Key ResponsibilitiesGreet and check in patients at the front desk,...

  • Patient Services Associate

    1 week ago

    Philadelphia, Pennsylvania, United States Pennsylvania Medicine Full time

    Job Title: Patient Services Associate PRNPenn Medicine is dedicated to delivering exceptional patient care, conducting innovative research, and educating future leaders in the field of medicine. As a Patient Services Associate PRN, you will play a vital role in supporting the delivery of high-quality care and contributing to the success of our team.Key...

  • Lead Patient Services Associate

    4 weeks ago

    Philadelphia, Pennsylvania, United States Thomas Jefferson University Full time

    Job Summary The Lead Patient Services Associate plays a vital role in enhancing the patient experience by processing arrival and departure activities with courtesy and professionalism. This position serves as a resource to other Patient Services Associates, mentoring, training, and assisting in the direction of daily operations. The Lead PSA primarily works...

  • Patient Services Associate II

    2 weeks ago

    Philadelphia, Pennsylvania, United States Jefferson Health Full time

    Job SummaryWe are seeking a highly skilled Patient Services Associate II to join our team at Jefferson Health. As a key member of our clinical operations team, you will play a critical role in enhancing the patient experience by providing exceptional customer service and support.Key ResponsibilitiesProcess arrival and departure activities associated with...

  • Patient Services Associate

    5 months ago

    Philadelphia, United States Pennsylvania Medicine Full time

    Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn...

Patient Services Associate

3 months ago

Philadelphia, United States Pennsylvania Medicine Full time

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Job Title: Patient Services Associate
Department: Cancer Center 2nd Fl Perelman
Location: Perelman Center for Advanced Medicine - 3400 Civic Center Blvd
Entity: CPUP
Hours: Full time, Monday - Friday, 8:30am to 5:00pm

Summary:

**Competitive Benefits, Career Growth Opportunities and Tuition Assistance at University of Pennsylvania **

    • Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical, and business professionals across all disciplines.

      Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

      • Position Summary:Assists the practice/department in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets.
      Job Duty/Responsibilities:
      • Strives to create and maintain a culture of safety and service excellence through the following accountabilities:
      • Greets and interacts with patients in a pleasant and professional manner, on phone or in person.
      • Listens carefully and communicates clearly with patients to ensure understanding of patient's request. Analyzes problems from the customer's point of view.
      • Learns/anticipates the individual patient/customer needs and does the best possible job of satisfying those needs using the best solutions. Documents needs, as appropriate, in EPIC.
      • Establishes positive relationships with patients by demonstrating knowledge of patient history, compassion and responding to individual needs.
      • Handles stressful patient/customer situations appropriately and delivers seamless patient/customer service.
      • Ensure patient/family confidentiality, safety and security.
      • Identifies opportunities to improve the patient experience, including areas identified in patient satisfaction surveys.
      • Ensures communication and collaboration with clinical staff and fellow co-workers to serve patients to the best of his/her ability.
      • Shows initiative, sets priorities, organizes tasks, and works independently and as part of a team while completing daily tasks.
      Safety:
      • Participates in Entity and Department wide initiatives for
      • Patient /Employee safety
      • Demonstrates an awareness of patient/ employee safety when carrying out daily responsibilities of their position.
      Patient Service:
      • Takes accountability for ensuring patient/work areas are neat and clean.
      • Orders supplies, as requested, for practice/department.
      • As per practice/department protocols and/or measurements: answer phones/retrieve voicemails in a timely manner, manage/handle patient requests and route appropriately, take thorough messages and route appropriately through EPIC.
      • Schedule patient appointments (on phone or in person) accurately and completely:
      • Utilizes knowledge of schedules and protocols
      • Uses proper billing area/appointment location
      • Cancels/reschedules appointments as needed and changes appointment status in EPIC
      • Communicates changes to patient and confirms appointments.
      • If scheduling patients via telephone, remind patient what to bring to appointment (insurance card, test results, referrals, etc.). Encourages patients, as appropriate, to sign up for My Penn Medicine.
      • Responsible for arriving/departing activities of patient at practice and performs point of service activities
      • Obtains insurance cards, copays, signatures/forms, referrals/authorizations as required and updates EPIC accordingly
      • Finalizes all check-out procedures as per practice protocol
      • Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise.
      • Issues referrals and obtains pre-authorizations for patients as required
      • Successfully navigate and resolve EPIC work queues - escalate as needed
      • Perform other duties as requested or assigned.
      Financial:
      • Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans UPHS participates with and which insurers require a copayment or referral.
      • Achieves proficiency in automated systems; such as EPIC APM and EMR (including in basket), hospital based EMRs (where necessary),Navinet, credit card machines, IPayment, etc.
      • Validates patient demographic/insurance information and/or registers new patients into EPIC using established protocols
      • Validates financial responsibility prior to service utilization and completes an accurate financial interview at time of registration
      • Records receipts according to practice protocol so as to ensure appropriate end of day reconciliation. Participates in cash reconciliation delineations.
      • Generates/runs reports, as requested, related to front-end processes
      • Resolve work queues and/or issues from front-end reports which may include the patient pre & post visit, charge review, and others as requested. Proactively prioritizes recovery of missing charges.
      Regulatory Compliance:
      • Complies with educational and training requirements at prescribed intervals (via Knowledge Link and/or other methods as required).
      • Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME,etc)
      Change Management:
      • Flexible and readily adopts new processes and is engaged in practice operation changes.
      Required Education:
      • H.S. Diploma/GED
      Required Experience:
      • Computer knowledge and skills.
      • Ability to speak English for a business setting.
      • Customer-focused communication skills (verbal/written).
      • Critical thinking and multi-tasking skills.
      • 2+ years Medical office experience or customer service experience.
      Preferred Experience:
      • Thorough knowledge of third party insurance coverage guidelines.
      • Must successfully complete/pass EPIC schedgistration training/tests.
      • EMR skills
      • Bachelor's Degree preferred.
      We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

      Live Your Life's Work

      We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.