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Client Service Manager

2 months ago


Los Angeles, United States Advisor Business Solutions Full time

Client Service Manager Our client is a successful wealth management firm based in Old Town Pasadena seeking an experienced Client Service Manager for their boutique firm to provide servicing support for the team and clients. This is a full-time position and requires in-office work. Qualified candidates must demonstrate experience working in an RIA (Registered Investment Advisor) with HNW client services, confidentiality, excellent communication, and problem-solving skills in a highly collaborative team environment. Candidates with operations background and "white glove" client relationship experience are highly preferred. Qualifications: Knowledge of investment and portfolio administration such as fund transfers and withdrawals, RMDs, capital gains and losses, calculation of stepped-up cost basis, ACATs, new account documentation and classification of securities. Schwab Institutional custodial platform is preferred. Primary responsibilities: Support advisor and team with client interactions, process client requests, and ensure smooth operational processesMovement of money such as wire transfers and MoneyLinkRequired minimum distributionsCoordination of quarterly statement processNew client onboardingTrading back-upAccount transfers and monitoring ACATsPrimary Liaison between firm and Schwab InstitutionalCalendar Appointments and ZOOM meetings as neededPreferred Skills Minimum 10 years' experience with an RIAExceptional communication and client interface skillsWorking knowledge of capital marketsHNW client servicing and back-office operations processingExtensive familiarity with Schwab Institutional website, Schwab applications and documentsExperience with Tamarac and WealthboxWorking knowledge of Microsoft programs Word, Excel, PowerPoint, PublisherRequired Education: Bachelor's DegreeJob Type and Benefits: Full-timeHealth and DentalProfit Sharing PlanParking includedJob Type: Full-time Salary: $90k - $110k Depending on experience, eligible for bonus