Client Supportive Services Liaison
3 weeks ago
Job Announcement
Title: Client Supportive Services Liaison Division: HOPICS
FLSA: NON-Exempt Supervisor: Program Manager
Pay Range : $20-$23/per hour Revised: 08.06.2024
Summary
Under the direction of the Employment, Wellness and Supportive Services Program Manager, the Client Supportive Services Liaison will support HOPICS Supportive Services components to include: the Food Pantry, Clothing Closet and other supportive services that directly support HOPICS clients and their wellbeing.
Essential Functions
- Provide support and assistance directly related to client supportive services to include but not limited to:
- Receive/organize all clothing donations received
- Distribute receipts to donors for items received (if applicable/requested)
- Schedule laundering service for all donations via designated approved vendor
- Manage clothing closet schedule for client "shopping" experience
- Coordinate with HOPICS Staff any immediate needs of clients for clothing or other items related to employment.
- Coordinate and prepare food boxes for distribution
- Verify and confirm all requests with Case Management and cross reference in HMIS or similar databases, as appropriate
- Manage and log all food requests distributed to Case Management
- Prepare food orders for purchase and approval by Program Manager/Associate Director
- Receive, log and organize food donations
- Maintain a clean, sanitary, organized food pantry
- Report any extermination or cleaning needs immediately to Program Manager and facilities staff to maintain a sanitary environment
- Obtain and maintain valid food handler's certification for the duration of employment
- Ensure the Food Pantry remains clear of debris, unauthorized staff and clutter
- Act as Volunteer Lead for HOPICS sponsored events and activities
- Ensure Volunteers are assigned to workstations for events and obtain
- check-in/out logs for submission to the Program Manager for review/approval
- Support Employment and Client Wellness Team as needed
- Provide assistance and support to Program Manager as it relates to all client supportive services
- Provide training to HOPICS Volunteers as needed
- Complete and maintain all required documentation related to supportive service components and submit as needed/requested
- Submit all daily/weekly/monthly distribution logs in a timely manner
- Complete incident reports as needed and submit them to the program supervisor within 24 hrs.
- Submit Daily/Monthly Deliverables Reports as required/requested.
- Attend all HOPICS meetings as required/appropriate.
- Coordinate with other HOPICS staff and collaborative partners to provide supportive services support as required/requested.
- Maintain up-to-date and accurate documentation for data tracking and reconciliation.
- Provide the Program Manager with all required client information as required/requested.
- Assist in training and providing support to other staff as needed
- Prepare reports in accordance with program requirements and Division policies.
- Maintain appropriate boundaries; and adhere to SSG's Code of Ethics and HOPICS' Core Values.
- Represent the Agency in a professional manner in the presence of other staff, volunteers, community partners during meetings, community events and HOPICS sponsored events.
- Build trusting relationships by acting with integrity, courtesy and responsibility even in the face of stress of demanding workplace conditions.
- Regular attendance required.
- Staff must be available for weekends as needed.
- Other duties as needed.
- Minimum two (2) years job related experience working with homeless individuals and families OR five years' experience working in social service field;
- Case management and homeless program experience preferred.
- If in recovery, a minimum of three (3) years of being drug and alcohol free is required.
- Working knowledge of Microsoft Word, Excel, and other database programs preferred.
- Knowledge of community resources and experience maintaining organized documentation.
- Ability to work with staff and clients from diverse cultural, ethnic, and socio-economic backgrounds.
- Ability to communicate effectively, both written and orally.
- Verification of Employment Eligibility and Background Clearance.
- Ability to obtain and maintain ServSafe food Safety certification or similar acceptable certification
- TB test required
- CPR and First Aid Certification required
- Valid Driver's License and auto insurance required with reliable transportation
Supervisory Responsibilities
- This position does not have any supervisory responsibilities
- This position is responsible for work in a "client friendly" environment and would be required to support in the pick-up and delivery of donations as needed. Local automobile travel is required. There is some responsibility to work in noisy environments where children and adults are present.
- The Client Supportive Services Liaison typically spends time sitting, standing, thinking, writing, walking, driving, carrying (max. 25 lbs), listening, speaking. Must sit at the computer for data entry and reports: sometimes spend time driving and walking and carrying equipment and/or donations.
- This position will require the individual to be able to handle any/all of the following: constant distractions, interruptions, uncontrollable changes in priorities/work schedules: be able to process information, think and conceptualize.
Special Service for Groups is an Equal Opportunity/Affirmative Action Employer
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