Customer Services Specialist

2 months ago


Santa Barbara, United States University of California, Santa Barbara Full time

Payroll Title:

Blank Assistant 3 Job Code:

004722 Job Open Date:

6/18/24 Application Review Begins:

7/5/24; open until filled Department Code (Name):

UNEX (Professional and Continuing Education) Percentage of Time:

100% Union Code (Name):

CX (Clerical) FLSA Status:

Non-Exempt Classified Indicator Description (Personnel Program):

PSS Salary Grade:

STEPS Work Location:

Kerr Hall - 2160 Working Days and Hours:

Monday-Friday; 8am - 5pm Benefits Eligibility:

Full Benefits Hiring/Budgeted Hourly Range:

$29.07 to $29.78/hr. Brief Summary of Job Duties Under the supervision of the PaCE Registrar and Manager, Customer Service and Outreach, the Customer Service Specialist provides strong customer support services to Extension students, Extension instructors, and members of the public. Follows established procedures for student enrollment and maintenance of students' academic records. Processes fee payments and refunds, issues transcripts and certificates. In addition, the person in this position works with international students and assists with publicity and the promotion of Extension programs and special events. Working with the other team members, the incumbent maintains an audit compliant office, trains new staff (as may be added), and maintains up-to-date files of students, student services policies, and office practices. Assist with the implementation of the CRM platform and customer outreach campaigns in coordination with program marketing efforts. Required Qualifications High school diploma or GED. 1-3 years of experience in customer support and outreach, ticketing systems. 1-3 years of experience with MS Office Suite, Google Workspace, Zoom, and similar online collaboration platforms. Demonstrated excellent interpersonal and writing skills for collegial and professional exchanges with diverse audiences including students, parents of students, faculty, and staff. Service orientation, active listening, critical thinking. Ability to function effectively as a member of a team as well as independently, and to execute numerous tasks with demanding time frames. Preferred Qualifications 1-3 years of experience working in Higher Education setting. 1-3 years customer service / customer relation management experience. Knowledge of Destiny platform. Special Conditions of Employment Satisfactory conviction history background check UCSB is a Tobacco-Free environment

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