Customer Service Specialist

2 months ago

Santa Barbara, United States BBJ La Tavola Full time

COMPANY

Industry leaders since 1983, BBJ La Tavola is the largest specialty linen rental company in the nation. Prominent operating facilities in Napa, CA and Chicago, IL, we have sales teams, event designers, and showrooms in most major cities across the United States.

Earning a reputation of prominence, we offer the very best in breadth of product, quality, and service. Ensuring our clients experience unprecedented opportunities in innovation, inspiration, and collaboration. Our unparalleled repertoire of services spans from specialty linen, linen accessories, chargers, spandex, chair dcor, and set & strike production.

We take great pride in our passion for design and trends, our pursuit of fresh ideas, and our partnerships with those who share our central values of innovation, inspiration, and collaboration. Its our privilege to help celebrate lifes momentous occasions. Whether a private dinner for two or a gala for thousands, we value each opportunity to bring beauty and joy to every experience touched by BBJ La Tavola.

SUMMARY

This position is responsible for acting as a liaison between customers and clients nationwide. This individual engages with customers by answering product and service questions, suggesting information about other products and services. They process orders, prepare correspondences, and fulfill customer needs to ensure customer satisfaction.

RESPONSIBILITIES

  • Service clients that participate in online chat and field questions
  • Answer phone calls to assist customers calling in with inquiries
  • Support Sales team that includes putting together quotes/contracts, processing credit memos, and following up on any necessary items above
  • Assist showroom customers on selecting linen choices for their event
  • Recommend product offerings or services to clients by collecting event information and analyzing event design needs
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Opens customer accounts by recording account information
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Ensure excellent service standards and maintain high customer satisfaction

REQUIREMENTS

  • A history of providing exceptional customer service
  • Requires friendly, professional etiquette and courtesy in interfacing with customers on the telephone
  • Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
  • Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
  • Excellent verbal and written communication abilities
  • Requires attention to accurate detail and must be able to multitask
  • Ability to analyze situations and make decisions in a timely manner
  • Excellent documentation and recordkeeping abilities
  • Ability to work autonomously as well as within a team environment
  • Knowledge of Microsoft Office (Word, Outlook, TEAMS, etc.)
  • Experience working in the Event or Hospitality industries a plus
  • Ability to work occasional evening shifts and/or weekend shifts (rotation schedule)

  • Customer Service Specialist

    5 days ago

    Santa Barbara, United States Jobot Full time

    Nonprofit Industry - Customer Service - Mission DrivenThis Jobot Consulting Job is hosted by: Daniel GonzalezAre you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.Salary: $20 - $22 per hourA bit about us:As a Consulting Customer Service Specialist in a Nonprofit organization, you will be the primary point of contact for our...

  • Customer Service Specialist

    3 days ago

    Santa Barbara, United States Jobot Full time

    Nonprofit Industry - Customer Service - Mission Driven This Jobot Consulting Job is hosted by: Daniel Gonzalez Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. Salary: $20 - $22 per hour A bit about us: As a Consulting Customer Service Specialist in a Nonprofit organization, you will be the primary point of contact for...

  • Customer Service Specialist

    4 days ago

    Santa Barbara, United States Jobot Full time

    Job DescriptionJob DescriptionNonprofit Industry - Customer Service - Mission DrivenThis Jobot Consulting Job is hosted by: Daniel GonzalezAre you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume.Salary: $20 - $22 per hourA bit about us:As a Consulting Customer Service Specialist in a Nonprofit organization, you will be the...

  • Customer Service Liaison

    3 weeks ago

    Santa Barbara, California, United States BBJ La Tavola Full time

    Job Title: Customer Service SpecialistAt BBJ La Tavola, we are seeking a highly skilled and customer-focused Customer Service Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients nationwide.Key Responsibilities:Act as a liaison between customers and clients,...

  • Customer Service Liaison

    3 days ago

    Santa Barbara, California, United States BBJ La Tavola Full time

    Customer Service Role OverviewAt BBJ La Tavola, we are seeking a highly skilled Customer Service Specialist to join our team. This individual will act as a liaison between customers and clients nationwide, engaging with customers by answering product and service questions, suggesting information about other products and services. They will process orders,...

  • Customer Service Liaison

    2 weeks ago

    Santa Barbara, California, United States BBJ La Tavola Full time

    BBJ La Tavola is a leading specialty linen rental company with a rich history dating back to 1983. As a pioneer in the industry, we offer a wide range of products and services that cater to the needs of our clients. Our team of experts is dedicated to providing exceptional customer service and ensuring that every event is a success. We are seeking a highly...

  • Customer Service Specialist

    2 months ago

    Santa Barbara, California, United States Gold's Gym Full time

    Are you someone who thrives on making a positive impact in people's lives? If so, we invite you to explore this opportunity. Why consider a position with us? Gold's Gym is expanding rapidly and is in search of a Customer Service Specialist to help fulfill our mission of offering facilities, programs, and staff that inspire, support, and guide every member in...

  • Customer Service Liaison

    1 month ago

    Santa Barbara, California, United States BBJ La Tavola Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients nationwide.Key ResponsibilitiesProvide timely and effective responses to customer inquiries via phone, email, and...

  • Customer Service Representative

    4 weeks ago

    Santa Barbara, California, United States BBJ La Tavola Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients nationwide.Key ResponsibilitiesAct as a liaison between customers and clients, engaging with customers to answer...

  • Customer Service Specialist

    3 weeks ago

    Santa Barbara, California, United States Gold's Gym Full time

    Are you someone who thrives on making a positive impact in people's lives every day? If so, we have an opportunity for you! Why Choose Gold's Gym? Gold's Gym is expanding rapidly and is in search of a Customer Service Specialist to help fulfill our mission of offering facilities, programs, and staff that inspire, support, and guide every member in their...

  • Customer Service Specialist

    3 weeks ago

    Santa Barbara, United States BBJ La Tavola Full time

    COMPANYIndustry leaders since 1983, BBJ La Tavola is the largest specialty linen rental company in the nation. Prominent operating facilities in Napa, CA and Chicago, IL, we have sales teams, event designers, and showrooms in most major cities across the United States.Earning a reputation of prominence, we offer the very best in breadth of product, quality,...

  • Customer Service Specialist

    1 month ago

    Santa Barbara, United States BBJ La Tavola Full time

    COMPANYIndustry leaders since 1983, BBJ La Tavola is the largest specialty linen rental company in the nation. Prominent operating facilities in Napa, CA and Chicago, IL, we have sales teams, event designers, and showrooms in most major cities across the United States.Earning a reputation of prominence, we offer the very best in breadth of product, quality,...

  • Customer Service Specialist

    1 week ago

    santa barbara, United States BBJ La Tavola Full time

    COMPANYIndustry leaders since 1983, BBJ La Tavola is the largest specialty linen rental company in the nation. Prominent operating facilities in Napa, CA and Chicago, IL, we have sales teams, event designers, and showrooms in most major cities across the United States.Earning a reputation of prominence, we offer the very best in breadth of product, quality,...

  • Customer Service Specialist

    2 months ago

    Santa Barbara, United States BBJ La Tavola Full time

    COMPANYIndustry leaders since 1983, BBJ La Tavola is the largest specialty linen rental company in the nation. Prominent operating facilities in Napa, CA and Chicago, IL, we have sales teams, event designers, and showrooms in most major cities across the United States.Earning a reputation of prominence, we offer the very best in breadth of product, quality,...

  • Customer Service Liaison

    1 month ago

    Santa Barbara, California, United States BBJ La Tavola Full time

    About BBJ La TavolaAs a leading specialty linen rental company, BBJ La Tavola has been a trusted partner for event professionals and clients nationwide since 1983. With prominent operating facilities in Napa, CA and Chicago, IL, and sales teams, event designers, and showrooms in major cities across the United States, we offer unparalleled breadth of product,...

  • Retail Service Specialist

    4 weeks ago

    Santa Barbara, California, United States Automobile Club of Southern California Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Retail Service Specialist to join our team. As a Retail Service Specialist, you will be responsible for providing exceptional service to our members, answering their questions, and resolving their issues in a timely and professional manner.Key ResponsibilitiesProvide excellent customer service...

  • Customer Support Specialist

    1 month ago

    Santa Barbara, California, United States PayJunction Full time

    About the RoleWe are seeking a highly motivated and detail-oriented individual to join our Customer Support team as a Customer Support Specialist. In this role, you will be responsible for providing industry-leading customer support by focusing on logistics and equipment management to deliver timely and accurate solutions for our clients.Key...

  • Customer Service Specialist

    3 months ago

    Santa Ana, United States Recooty Full time

    We are searching for a friendly and highly analytical customer service specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, and provide training to new hires. A top-notch Customer Service Specialist will...

  • Automotive Repair Specialist

    1 week ago

    Santa Barbara, California, United States Big Brand Tire & Service Full time

    Job OverviewWe are seeking a skilled Automotive Repair Specialist to join our team at Big Brand Tire & Service. As a key member of our team, you will be responsible for performing front-end mechanical repairs, including alignments, brakes, steering/suspension, fluid exchanges, and repair/replacement of components such as water pumps, alternators, belts,...

  • Customer Care Specialist

    7 days ago

    Santa Barbara, United States AppFolio Full time

    Description Customer Care Specialist Why AppFolio Grow We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our challenging and meaningful work drive the growth of our business, and ourselves. Learn We partner with you to realize your potential by investing in you from the...