Call Center Representative
4 days ago
Location: Jersey City, NJ
Salary: $34,000 - $42,000 per year
About Us:
We are a dynamic and rapidly growing company committed to providing excellent customer service. Our team is dedicated to ensuring customer satisfaction through efficient and professional communication. Join us and be part of a company where your skills are valued, and your growth is encouraged.
Job Description:
We are seeking a motivated Call Center Representative to join our team in Jersey City, NJ. As a Call Center Representative, you will be responsible for handling customer inquiries, resolving issues, and providing accurate information about our services. You will be the first point of contact for customers and play a key role in maintaining a positive and professional image for our company.
Responsibilities:
- Answer inbound calls from customers and provide effective solutions.
- Handle customer inquiries and complaints in a timely and professional manner.
- Provide information on services, products, and billing inquiries.
- Maintain customer records and update information in the system.
- Follow up with customers to ensure complete satisfaction.
- Meet and exceed performance and customer service goals.
- Collaborate with team members and supervisors to improve service quality.
- Strong communication and interpersonal skills.
- Ability to handle high call volumes while maintaining quality.
- Excellent problem-solving and decision-making abilities.
- Ability to work independently and as part of a team.
- Proficient in using computer systems and databases.
- Competitive salary ranging from $34,000 to $42,000 annually.
- Opportunities for professional growth and advancement within the company.
- Paid training and ongoing development programs.
- Health, dental, and vision benefits.
- Paid time off and holiday leave.
- Positive and supportive work environment.
- Full-time position.
- Monday to Friday schedule with occasional weekends required.
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