Current jobs related to Call Center Representative - Kansas City - The University of Kansas Health System

  • Customer Service Representative for a Call Center

    1 month ago

    Salt Lake City, United States Enterprise Call Center Full time

    Job DescriptionJob DescriptionCompany DescriptionWe recruit, train, and manage customer service representatives to represent global brands in customer care, technical support, and sales. Our reps provide professional customer care services through various integrated platforms that adapt to any client workspace.  Our cloud-based technology ensures...

  • Call Center Representative

    1 hour ago

    Kansas City, United States Percepta House Full time

    Job DescriptionJob DescriptionJob Title: Call Center RepresentativeLocation: Kansas City, MOJob Type: Full-TimeJob Overview:We are looking for a skilled and motivated Call Center Representative to join our dynamic team. As a Call Center Representative, you will be the first point of contact for customers, providing exceptional service by answering questions,...

  • Call Center Representative

    1 month ago

    Kansas City, United States Vibes And Verbs Full time

    Job DescriptionJob DescriptionAbout Vibes & Verbs:Welcome to Vibes & Verbs, where words come alive and stories take flight. We are a dynamic copywriting company passionate about crafting compelling content that resonates with audiences and drives results for businesses worldwide.Vibes & Verbs, a dynamic copywriting company based in Kansas City, is seeking a...

  • Call Center Customer Support Representative

    5 days ago

    Johnson City, United States Advanced Call Center Technologies Full time

    Advanced Call Center Technologies is committed to promoting from within. This is a unique opportunity to join a growing team and take advantage of advancement opportunities to further your career. ACT has an excellent record of cultivating success by recognizing employee accomplishments and driving stellar performance.

  • Call Center Representative

    1 month ago

    Jersey City, United States Encodlelink Full time

    Job Opportunity: Call Center Representative at Encodle Link About Us: At Encodle Link, we prioritize individual growth as a cornerstone of collective success. We foster an environment that nurtures continuous learning, skill acquisition, and professional development for our employees. Through comprehensive training and mentoring programs, we are dedicated to...

  • Hiring Now

    3 months ago

    Johnson City, United States Advanced Call Center Technologies Full time

    Job Description :Advanced Call Center Technologies (ACT) is looking for energetic, motivated individuals to join our rapidly growing team of Customer Experience Representatives.In this role, you will be the voice of the company, using your people skills and knowledge to solve problems and make a difference in our customers’ lives.You will receive paid,...

  • Call Center Representative

    3 days ago

    Oklahoma City, United States Inceed Full time

    Compensation: $17 - 18/hour Location: Oklahoma City, Oklahoma Call Center Representative: Inceed has partnered with a great company to help find a skilled Call Center Representative to join their team! Responsibilities: Professionally handle incoming request from customers and resolve issues promptly and thoroughly. Resolve customer complaints via phone,...

  • Call Center Representative

    7 days ago

    Morehead City, United States Wise Up Creative Full time

    Job Title: Call Center Representative Location: Charlotte, NC Job Type: Full-Time Department: Customer Service Job Overview: The Call Center Representative is the first point of contact for customers, providing outstanding service through phone, email, and chat channels. This role involves handling customer inquiries, resolving issues, and ensuring a...

  • Call Center Representative

    1 week ago

    Morehead City, United States Wise Up Creative Full time

    Job Title: Call Center Representative Location: Charlotte, NC Job Type: Full-Time Department: Customer Service Job Overview: The Call Center Representative is the first point of contact for customers, providing outstanding service through phone, email, and chat channels. This role involves handling customer inquiries, resolving issues, and ensuring a high...

  • Call Center Representative

    6 days ago

    Pearl City, United States Hawaii USA FCU Full time

    HawaiiUSA Federal Credit Union seeks a team-oriented, member-focused Member Solution Center Call Center Representative I to join the team. This person will provide quality service by phone, assisting members with transactions and information on their accounts while educating them about HawaiiUSA's products and services to help fulfill their financial dreams....

  • Call Center Representative

    1 week ago

    Pearl City, United States Hawaii USA FCU Full time

    HawaiiUSA Federal Credit Union seeks a team-oriented, member-focused Member Solution Center Call Center Representative I to join the team. This person will provide quality service by phone, assisting members with transactions and information on their accounts while educating them about HawaiiUSA's products and services to help fulfill their financial dreams....

  • Health Care Call Center Representative II and III

    7 days ago

    Kansas City, United States SS&C Technologies Full time

    SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...

  • Health Care Call Center Representative II and III

    1 week ago

    Kansas City, United States SS&C Technologies Full time

    SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...

  • Bilingual Contact Center Representative

    2 weeks ago

    Kansas City, United States KC CARE Health Center Full time

    DescriptionPOSITION SUMMARY The Bilingual Contact Center Representative answers and fields various types of calls while being familiar with the different KC CARE departments. Responsibilities include scheduling patient appointments, data entry, knowledge of provider schedules, transferring calls to the appropriate party, and other assigned daily tasks. KC...

  • Bi-lingual Call Center Representative

    1 week ago

    Oklahoma City, United States Fuse3 Solutions Full time

    Bi-lingual Call Center Representative Multiple opportunities for Bi-lingual Call Center Representatives. This position will provide solutions to customers and answer questions over the phone. Duties of the Bi-lingual Call Center Representative Answer phone calls from current customers Advise customers and provide solutions to issues Requirements of the...

  • Call Center Representative

    5 days ago

    Salt Lake City, United States ClickLease Full time

    Clicklease is a rapidly growing FinTech company that is disrupting the $1+ trillion financial services industry. Our proprietary technology platform and machine-learning decisioning algorithms are changing the face and pace of commercial equipment finance. We are seeking motivated and customer-oriented individuals to join our call center team. As a Call...

  • Call Center Representative

    3 weeks ago

    Salt Lake City, United States ClickLease Full time

    Clicklease is a rapidly growing FinTech company that is disrupting the $1+ trillion financial services industry. Our proprietary technology platform and machine-learning decisioning algorithms are changing the face and pace of commercial equipment finance. We are seeking motivated and customer-oriented individuals to join our call center team. As a Call...

  • Call Center Representative

    3 weeks ago

    Salt Lake City, United States Clicklease LLC Full time

    Job DescriptionJob DescriptionClicklease is a rapidly growing FinTech company that is disrupting the $1+ trillion financial services industry. Our proprietary technology platform and machine-learning decisioning algorithms are changing the face and pace of commercial equipment finance. We are seeking motivated and customer-oriented individuals to join our...

  • Call center representative

    4 weeks ago

    Rapid City, United States Orchard Meadows Family Dental & Denture Clinic Full time

    We are looking for the “right fit” to join our family as a Call Center Specialist. At Orchard Meadows Family Dental and Denture Clinic, we don't just SAY we care about our team and patients, we SHOW it! We love our periodic team Happy Hours; our twice-a-year patient appreciation events; our patient of the month awards; our regular professional...

  • Call Center Supervisor

    2 months ago

    Kansas City, United States JARBO Full time

    Summary – Supervisor – Customer Support:The Member Services Supervisor’s role is to assist in overseeing and managing a team of Members Service Representatives (MSRs) in the day-to-day operations of contact center operations. The Member Services Supervisor will support MSRs after training by monitoring and documenting MSR progress, ensuring that they...

Call Center Representative

1 month ago

Kansas City, United States The University of Kansas Health System Full time
Position Title

Call Center Representative - Switchboard

Bell Hospital

Position Summary / Career Interest:
The call center representative is a frontline resource for our patients, staff and physicians. The representative provides professional customer service to all callers in a 24/7/365 call center environment. This position is in our Switchboard call center located on our main campus.

* 1st and 2nd shift opportunities available.

Responsibilities and Essential Job Functions
  • Assists with operations of the Switchboard call center for the University of Kansas Health System and Medical Center.
  • The rep utilizes all software systems (Genesis, Communicator, OnCall, Epic to provide professional service to all callers, internal and external.
  • Triages incoming calls to determine caller needs and manage the callers' expectations with the highest level of customer service and efficiency by utilizing all available software resources.
  • Provides answering service for clinical and administrative departments
  • Provides code and personal pager management and pager programming after hours, weekends and holidays.
  • Activates medical code tests on all software systems, ensuring paging hardware and software systems are functioning.
  • Activates medical and security code teams
  • Initiates non urgent text pages to administrative and clinical staff
  • Maintains the on call schedules in the web on call system and Qgenda; makes changes to the schedules after hours as needed; documents changes and sends communication to hospital, physicians and university departments as needed.
  • Utilizes internal overhead paging system
  • Attend all individual, department and health system meetings, training and reviews as needed.
  • Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
  • These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience
  • High School Graduate
  • 1 or more years of experience talking, typing and listening simultaneously in a customer service environment.

Preferred Education and Experience
  • Associates Degree in Communications, Business or Health Care Administration from an accredited college or university.
  • 2 or more years of experience in call center based customer service, health care call center or Emergency Dispatch Call Center.
  • 1 or more years of experience utilizing Call Center Software to answer, transfer, page and email in a customer service environment.


Time Type:
Full time

Job Requisition ID:
R-262

We are an equal employment opportunity employer without regard to a person's race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.

Need help finding the right job?

We can recommend jobs specifically for you Create a custom Job Alert by selecting criteria that suit your career interests.