Hudson Call Center Representative

3 weeks ago


Jersey City, New Jersey, United States Everstaff Full time
Support Agent Role

This is a fantastic opportunity to join Everstaff as a Support Agent in Hudson. You will be part of a dynamic team that provides top-notch customer service to clients/drivers.

Responsibilities
  • Answer calls and assist clients/drivers with various requests related to rental vehicles, accidents, and roadside assistance.
  • Gather necessary information from callers and input it accurately into our computer system.
  • Find the closest rental agency or body shop and share relevant details with clients/drivers.
  • Deal with any issues or questions from external vendors as needed.
  • Arrange for towing or glass repairs and facilitate warm transfers for callers.
  • Collaborate with clients to secure approval for rental upgrades, drop fees, or other non-standard requests.
Qualifications
  • A High School Diploma/GED is mandatory.
  • Prior experience in customer service, call centers, and/or car rentals is highly desirable.
  • Basic computer skills and a minimum 30 WPM typing speed are required.
  • Excellent verbal and written communication skills are essential.
  • A flexible approach and a positive attitude are vital for success in this role.


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