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Guest Services Staff
4 months ago
Work at AEG
**Guest Services Staff - Goldenvoice**
Guest Services Part Time AEGLV3857 * **GUEST SERVICES**
* **USHER/TICKET TAKER**
* **VIP COORDINATOR**
* Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary.
* Operate the various coat check rooms within established guidelines and procedures at the venue.
* Scan tickets for entry into the venue, administer applicable wristbands for event entrance (21+, VIP Access, Private Event Access).
* Great guests and resolve guest complaints, escalating concerns as necessary. Monitor guest conduct to ensure a safe and secure environment for all. Monitor the consumption of alcohol to ensure no under-age drinking is taking place and those guests consuming beverages are doing so responsibly.
* Seat guests and assist ADA patrons.
* Enforce all policies and procedures of the venue. Complete all company and venue required trainings and participate in employee meetings.
* Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
* Monitor venue during guest arrival and exit to comply with fire department safety regulations.
* Perform other duties and responsibilities as deemed appropriate by Management and Supervisors.
* A minimum education level of: High School Diploma or its equivalency
* A minimum of 1-2 years of related work experience
* Ability to work in varying conditions
* Ability to lift 50 lbs. without assistance
* Positive attitude with superior customer service skills
* Ability to stand, walk, and climb stairs for long periods of time
* Previous experience working in events and knowledge of the music industry preferred
* Availability to work nights, weekends, and holidays as needed according to venue schedule.
A ssist guests with directional and informational inquiries by demonstrating strong knowledge of the facility and event(s) . Work to e ffectively accommodat e guests with disabilities , while complying with facility/event ADA requirements. A minimum education level of: High School Diploma or its equivalency A minimum of 0-1 y ears of related work experience Possess strong interpersonal and communication skills * Proactively monitor and engage with VIP clients and provide the highest quality of customer service in a friendly and timely manner.
* Build and maintain relationships with VIP clients to maintain long term business and drive sales.
* Manage VIP list and work to effectively accommodate guests with disabilities while complying with facility/event ADA requirements.
* Execute delivery and placement of arrival amenities.
* Gather feedback from clients regarding product and services and report to management to ensure improvement and efficiency according to client needs.
* Maintain professionalism, cleanliness, and standards of all VIP areas.
* May assist with general office duties.
* A minimum education level of: High School Diploma or its equivalency
* A minimum of 2-3 years of related work experience.
* Proficient in Microsoft Office Suite (Outlook, Word, and Excel)
* Exceptional organizational skills and attention to detail.
* Strong interpersonal, verbal and written communication skills.
* Positive attitude with superior customer service skills.
* Ability to work in a fast-paced environment.
* Must be able to work evenings, weekends, and holidays as needed.
