Information Technology Support Analyst

2 weeks ago


Questa, United States AllTech Systems, Inc. Full time

Description:


Location: Questa, New Mexico


Note: This is an onsite job, not a remote job, not a hybrid job


Summary: There Service Desk Agent provides a single point of contact to resolve or escalate various computer related issues and /or incidents. The Agent manages requests via service desk software that tracking, follow-up and closure of incidents.


Scope of Work Examples:


Trouble ticketing, triage, fixes, and dispatch, end-to-end problem management (ITSM), Access Control, Password Reset, problem resolution through technical scripts and knowledge base,

For Applications: How To's, Printer Installations, GUI installs / updates


Level 3:


Level III Support with 5-7 years’ experience

Staffing & Scheduling of project

Manage Customer needs (Service Level Agreement) To evaluate the current Helpdesk processes, staff and staffing responsibilities and flows and identify gaps and commonalities implement short term/interim solutions to meet the Enterprise Plan requirement accessibility

Be a strategic asset that is integrated with the organization it supports.

Risk Management Suggest and implement the best practices of Industry.

Serve as a single point of contact for

Customer Develop solutions to meet the Enterprise Plan requirement accessibility.


Interview Process:


- Interview with manager and team


Summary:


There Service Desk Agent provides a single point of contact to resolve or escalate various computer related issues and /or incidents.

The Agent manages requests via service desk software that tracking, follow-up and closure of incidents.


Scope of Work Examples:


Trouble ticketing, triage, fixes, and dispatch, end-to-end problem management (ITSM), Access Control, Password Reset, problem resolution through technical scripts and knowledge base,


For Applications:


How To’s, Printer Installations, GUI installs / updates


Level 3:


Level III Support with 5-7 year’s experience

Staffing & Scheduling of project

Manage Customer needs(Service Level Agreement)

To evaluate the current Helpdesk processes, staff and staffing responsibilities and work flows and identify gaps and commonalities implement short term/interim solutions to meet the Enterprise Plan requirement accessibility

Be a strategic asset that is integrated with the organization it supports.

Risk Management

Suggest and implement the best practices of Industry

Serve as a single point of contact for Customer

Develop solutions to meet the Enterprise Plan requirement accessibility.



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