We have other current jobs related to this field that you can find below
-
Manager, Global CRM
3 months ago
New York, United States Michael Kors Full timeWho You Are:We are seeking a highly motivated and experienced marketer to join our Consumer Marketing team.This role sits within the Global CRM team which oversees database growth, customer retention, the KorsVIP loyalty program and the instore clienteling app. As Manager, Global CRM & Loyalty, you will be responsible for developing and implementing...
-
Manager, Global CRM
3 months ago
New York, United States Michael Kors Full timeWho You Are:We are seeking a highly motivated and experienced marketer to join our Consumer Marketing team.This role sits within the Global CRM team which oversees database growth, customer retention, the KorsVIP loyalty program and the instore clienteling app. As Manager, Global CRM & Loyalty, you will be responsible for developing and implementing...
-
Marketing Coordinator, Loyalty Program
4 weeks ago
New York, United States Fourth Floor Full timeOur client, a Famous Fashion Brand, is seeking a Marketing Coordinator, Loyalty Programs to join the team in New York City.Responsibilities:Help drive improved customer retention and purchase frequency through the successful execution and implementation of program strategies and member offers.Partner with key stakeholders in E-commerce, Retail, Brand...
-
Program Manager
4 weeks ago
New York, United States Pacific Program Management Full timeJob DescriptionJob DescriptionCompanyPacific Program Management (PPM) provides clients the leadership and management oversight of their work space strategy, space development, and space transitions for their people and business across the U.S. and Internationally.PPM is a fast-growing, real estate project and program management firm that helps companies...
-
Manager, Credit
2 weeks ago
New Albany, United States Ascena Retail Group Full timeAbout us KnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America - Ann Taylor, LOFT, Lane Bryant, and Talbots. Individually, our brands are unique and strong. Together, we are powerful. Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior...
-
Manager, Credit
2 weeks ago
New Albany, United States Ascena Retail Group Full timeAbout us KnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America - Ann Taylor, LOFT, Lane Bryant, and Talbots. Individually, our brands are unique and strong. Together, we are powerful. Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior...
-
Manager, Credit
2 weeks ago
New Albany, United States Ascena Retail Group Full timeAbout usKnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America – Ann Taylor, LOFT, Lane Bryant, and Talbots. Individually, our brands are unique and strong. Together, we are powerful.Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior...
-
CRM and Loyalty Marketing Lead
4 hours ago
New York, New York, United States Credo Beauty Full timePosition: Digital Marketing ManagerLocation: RemoteAbout Credo Beauty:Credo Beauty stands as a leading advocate in the clean beauty sector, dedicated to promoting healthy beauty standards and empowering consumers to make informed choices about their products.Position Overview:We are on the lookout for a talented and enthusiastic Digital Marketing Manager to...
-
Morivivi Program Manager
1 month ago
New York, United States Violence Intervention Program Full timeJob DescriptionJob DescriptionSalary: $85,000 annual salaryPosition: Manager ManagerDepartment: Housing – Morivivi Location (s): Bronx Reports To: Director of Housing Programs Classification: Full Time (Exempt) Work Model: Hybrid, 3 days in-officeCompensation: $85,000 annually, non-negotiable# of positions: 1The Violence Intervention Program (VIP)...
-
Guest Loyalty Specialist
2 months ago
New Braunfels, United States Sonic Automotive Full timeGuest Loyalty Specialist in New Braunfels, TX at EchoPark Automotive Job Type: Sales Experience: Associate Job Description EchoPark Automotive is looking to hire a Guest Loyalty Specialist for our dealershipin New Braunfels, TX. The EchoPark Guest Loyalty Specialist manages the guest experience after the sale of the vehicle. The Guest Loyalty Specialist...
-
Analyst - Spend & Earn Loyalty Marketing
2 months ago
New York, New York, United States American Express Full timeYou Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career...
-
Guest Loyalty Specialist
2 months ago
New Braunfels, United States EchoPark Automotive Full timeGuest Loyalty Specialist in New Braunfels, TX at EchoPark Automotive Job Type: Sales Experience: Associate About EchoPark Automotive is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our...
-
Project Program Coordinator
58 minutes ago
New York, New York, United States Pacific Program Management Full timeJob OverviewCompanyPacific Program Management (PPM) specializes in delivering expert leadership and management oversight for workspace strategies, development, and transitions for businesses both domestically and internationally.As a rapidly expanding firm in real estate project and program management, PPM is dedicated to assisting organizations in...
-
Residential Program Counselor
5 days ago
New York, New York, United States Violence Intervention Program Full timeJOB DESCRIPTIONPosition: Morivivi Counselor AdvocateDepartment: Safe Dwelling ProgramLocation: BronxReports To: Morivivi Program ManagerClassification: Full-Time, Non-ExemptWork Model: Hybrid, at least 3 days in the officeThe Violence Intervention Program (VIP) collaborates with Latinx communities to combat gender-based violence. VIP prioritizes the voices...
-
Customer Loyalty Coordinator
6 days ago
New Braunfels, Texas, United States Sonic Automotive Full timePosition: Guest Loyalty SpecialistCompany: Sonic AutomotiveJob Type: SalesExperience Level: AssociateOverview:Sonic Automotive is seeking a dedicated Guest Loyalty Specialist to enhance the customer experience post-vehicle purchase. This role is pivotal in ensuring our guests feel valued and satisfied with their experience.Key Responsibilities:Act as the...
-
Marketing Program Analyst
6 days ago
New York, New York, United States Fourth Floor Full timeFourth Floor is seeking a Marketing Analyst for Loyalty Programs to support our initiatives.Key Responsibilities:Enhance customer loyalty and increase purchase frequency through effective program strategies and member incentives.Collaborate with essential teams including E-commerce, Retail, Brand Creative, Finance, and IT to develop and manage the marketing...
-
CRM, Credit
2 weeks ago
New Albany, United States Ascena Retail Group Full timeAbout usKnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America – Ann Taylor, LOFT, Lane Bryant, and Talbots. Individually, our brands are unique and strong. Together, we are powerful.Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior...
-
Customer Loyalty Specialist
9 hours ago
New York, New York, United States MAJIK Enterprises International Inc. Full timeRecognized as a Leading Workplace in PennsylvaniaGenerous Vacation Policy: 3 Weeks AnnuallyMonthly Profit Sharing OpportunitiesComprehensive Medical, Dental, and Vision CoverageExclusive Employee DiscountsLoyalty IncentivesWe are in search of a dedicated and customer-oriented Account Retention Specialist to enhance our customer relations. The successful...
-
Administrative Assistant
4 weeks ago
New York, New York, United States Aware Manager Full timeAware Manager Aware Manager New York, NY New York, NY Full-time Full-time Up to $50.51 an hour Up to $50.51 an hour 6 days ago 6 days ago 6 days ago Administrative Assistant We is a dynamic company seeking an organized Administrative Assistant to support daily office operations.Responsibilities:Answer and direct calls and emails.Schedule meetings and manage...
-
Culinary Arts Program Facilitator
5 days ago
New York, New York, United States East Harlem Tutorial Program Full timeReporting Structure: Program Managers Compensation: $25-$30/hour Employment Status: Non-Exempt Training Period: Initial training sessions are provided Professional Development: Scheduled sessions throughout the academic year. Work Schedule: Hours may vary based on assigned site locations. Site 1: Specific hours on designated weekdays Site 2: Specific hours...
![Ascena Retail Group](https://media.trabajo.org/img/noimg.jpg)
Program Manager, Loyalty
3 months ago
KnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America - Ann Taylor, LOFT, Lane Bryant, and Talbots. Individually, our brands are unique and strong. Together, we are powerful.
Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good.
Location:
This role is based at our corporate location in NYC.
About The Role:
The Loyalty & Credit Program Manager will actively drive program initiatives, innovation and an enhanced member experience to grow membership, increase spend and drive visit frequency. This includes the interpretation of customer data to determine the most relevant, most effective strategy for enhancing the membership program and driving brand engagement and sales.
Responsible for leading internal and external partners to plan, calendarize, create, execute and analyze foundational and experiential Loyalty & Credit program offerings. Responsible for driving test and learn strategy as well as full end-to-end execution in partnership with respective stakeholders. Responsible for program disclosure development and legal/partner approvals. Own program performance reporting and socialization of learnings. Primary contact for external partners to ensure alignment and success.
The impact you can have:
Program Management:
- Own program strategy and enhancement initiatives, including benefit recommendations, to ensure compelling and competitive program across loyalty and credit
- Manage program strategy and plans for Ann Taylor and LOFT Gift Card program
- Partner with internal stakeholders across brands to gain alignment, finalize and execute loyalty, credit and gift card program strategy
- Optimize program offerings through test and learn strategy across loyalty and credit, driving plans to evolve approach and build program engagement
- Monitor competitor programs and analyze consumer trends on an ongoing basis to optimize loyalty
- Oversee customer segmentation strategies to help grow program membership, engage existing members, drive sales and create an enhanced experience for loyalty members
- Day-to-day contact for Kobie (loyalty partner), Bread Financial (credit card financial partner), Blackhawk and Pollack (gift card vendors)
- Manage and own key cross-functional relationships across multiple internal & external partners (e.g. Marketing, Data & Analytics, CRM, Legal, Finance, etc.), sharing plans for alignment and ensuring membership experience is optimal across channels
- Schedule routine meetings; prepare agendas and distribute recaps.
- Create and maintain departmental archives to house all program-related documentation, including calendars, analyses, and assets.
- Manage the communication related to program initiatives, including updates, direction and proper training to key stakeholders in Marketing, Store Ops, Field teams, etc.
- Pull reports, understand the data and provide thoughtful recommendations in improving the member journey and experience
- Prepare data and distribute weekly, monthly, and quarterly reporting related to managed programs
- Partner with MAS team and external vendors to produce ad hoc reporting, as needed
- Maintain up-to-date tracking of actual and planned spend against budget for managed programs.
- Enter Invoices, Purchase Requisitions, Purchase Orders and Goods Receipts, as needed.
- 1 Direct Report
- College degree required, preferably in Marketing or a related field.
- Minimum 5+ years experience in marketing or related field with specific experience in Loyalty and/or Credit Marketing, Program Management or a comparable role.
- Expert Excel and PowerPoint skills.
- Experience managing both projects and processes.
- Ability to prioritize and complete multiple tasks and meet deadlines in a fast-paced environment
- Exceptional planning and organization skills
- Clear, concise communicator - both verbal and written.
- Confident and comfortable interacting with associates two levels above.
- Takes initiative to improve tools and processes for increased efficiency or effectiveness.
- Ability to develop strong working relationships with numerous members of the cross functional team
- Experience managing outside agencies
- You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand's discount policies.
- Support for your individual development plus opportunities for career mobility within our family of brands.
- A culture of giving back - local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities. *
- Medical, dental, vision insurance & 401(K)*
- Employee Assistance Program (EAP)
- Time off - paid time off & holidays*
- The target salary range for this role is: $115K - $125K.
- Any job offer will consider factors such your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs are subject to employment type and role.
#LI-LL1
Location:
Times Square Tower-ANN-New York, NY 10036Position Type:
Regular/Full time
Equal Employment Opportunity
The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all personnel actions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under federal, state, or local law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.