Program Manager

Company

Pacific Program Management (PPM) provides clients the leadership and management oversight of their work space strategy, space development, and space transitions for their people and business across the U.S. and Internationally.

PPM is a fast-growing, real estate project and program management firm that helps companies reimagine their workspace to enable the potential of people through a personalized, resourceful, and connected approach. Our people-centric ethos guides everything we do to create, implement, and operationalize customized workplace strategies to help clients achieve their business goals. Delivering an integrated solution through our three service lines of: Work Space Consulting, Capital Project Management, and Transition and Relocation Management, PPM gives clients the confidence to focus on what they do best.

People are at the heart of everything we do. We believe in building savvy, diverse teams that thrive in fast-paced, collaborative, agile and fun environments. Every member of the team has an integral role to play and has a direct impact on our future success, as well as the success of our clients and partners. Diversity to PPM means having a team that represents our communities and the clients we serve. Our people have different backgrounds and histories, experiences and expertise, and perspectives and opinions. We are not one piece of fabric, but many different pieces of fabric seamlessly stitched together. Our teams embody our STIHL values of Service, Trust, Integrity, Honesty & Leadership in our everyday actions, and our culture thrives on our balance of care with accountability. We are One PPM.

While we are committed to achieving success for our clients, we are also committed to our communities - and each other. With a company commitment to donate 1% of all revenue to non-profits serving communities where we work, our team regularly participates in philanthropic events and volunteerism. And in everything we do, we have fun Because we recognize the mission of reimagining the potential of people starts with reimagining our own.

Key Company Info

• Founded in 2009 to provide value driven outcomes, and impeccable service to our Partners (Clients) and People in a personalized, resourceful and connected relationship
• Our diverse team of over 150 People allows for us to connect and build trust with a diversity of Clients and Communities
• Our Vision is to be the Partner of choice anywhere we can provide high quality outcomes and experiences with sustainable growth
• Our Mission is to continue to grow and help improve our people, partners and communities helping them define and guide them to greatness
• Our core PPM values are: Service, Trust, Integrity, Honesty, & Leadership.
• Our priorities and decision-making start with our People and Partners (Clients) followed by PPM Performance

We believe in building great teams that thrive in a collaborative and welcoming environment. Our approach is entrepreneurial and scalable, with the highest level of quality and professionalism. We balance care with accountability.

Job Summary

The Program Manager is responsible for the development of program creation and development, project planning and delivery in collaboration within a Global Client Account team. The role provides detailed development and management expertise on a global account to plan and execute projects across a commercial real estate portfolio. They will collaborate directly with senior program managers, client program sponsors, and account leadership on the development of strategies to enhance program performance, growth and client value. The role will lead initiatives to plan, implement and deliver construction project management, such as, base building and commercial interior renovation upgrades and tracking of supplier management for various projects across an account portfolio.

This person needs to be client-focused, highly organized and be able to build and maintain client and team trust. The ideal person for this role will thrive in a fast-paced, entrepreneurial environment, working with different levels of the client and PPM colleagues to deliver exceptional program outcomes.

Key Responsibilities

Program Planning and Management

• Work closely with client program sponsor, cross-functional PPM teams, and assigned project teams to develop the scope, deliverables, required resources, work plan, budget, and schedule.
• Define opportunities for program development, continuous improvement, and governance, communicate changes/initiatives to stakeholders, document best practices, and monitor program progress.
• Meet with Senior Manager and team members on a regular basis to update program documents.
• Identify key requirements needed from project teams and external suppliers.
• Work to identify risks and opportunities for program
• Support the development of a program performance platform and reporting

Program Delivery

• Develop and maintain relationships with key suppliers to ensure quality and cost-effective delivery
• Negotiate contracts, pricing, and terms with suppliers to achieve optimal business outcomes.
• Monitor supplier performance and compliance for contractual obligations
• Evaluate supplier proposals and make recommendations based on quality, cost, and delivery timelines.
• Manage the supplier selection process, including conducting supplier assessments and due diligence.
• Maintain a supplier performance evaluation system, including key performance indicators (KPIs) and regular performance reviews.
• Identify and mitigate risks associated with supplier relationships, including supply chain disruptions and compliance issues.

Client Relationship Management

• Develop and maintain strong relationships with the client, serving as a program point of contact.
• Understand program objectives and outcomes to address clients’ needs and help resolve issues with consultants, suppliers and contractors efficiently.
• Monitor and manage client satisfaction, addressing any issues or concerns promptly and effectively.
• Conduct regular client meetings and reviews to discuss performance, updates, and future activities
• Prepare and present reports on account status, performance metrics, and stakeholder feedback.

Supplier Management

• Develop and maintain relationships with key suppliers to ensure quality and cost-effective delivery
• Assist with procurement requests (RFQs and RFPs), bid leveling, award and contract review and approval for various program workstreams
• Manage the supplier selection process, including conducting assessments and due diligence.
• Monitor supplier performance and compliance of contractual obligations
• Evaluate supplier proposals and make recommendations based on quality, cost, and delivery timelines.
• Maintain a supplier performance evaluation system, including key performance indicators (KPIs) and to be used for regular performance reviews.
• Identify and mitigate risks associated with supplier relationships, including supply chain disruptions and compliance issues.

Operational Support

• Prepare and distribute agendas, meeting minutes, and other related documents.
• Develop, manage and review budget preparation, monitoring, and tracking of expenses.
• Track program invoices, reimbursements, and other financial transactions to ensure that program activities are within budgetary constraints.
• Ensure compliance with organizational policies, procedures, and regulatory requirements.

Qualifications

• Bachelor's degree (BA/BS/BEng/BArch) preferred.
• Minimum of five years of related program or project management experience.
• Work collaboratively within a team and independently as required.
• Teamwork and motivational skills
• Ability to read construction drawings and commercial construction project budgets desired.
• Proficiency with MS Office Suite, MS Project, Acrobat Professional or Bluebeam, MS Visio.
• PMP, PgMP, LSS Greenbelt or higher certification a plus.
• Experience using data and analytics to make informed decisions.
• Strong verbal and written communication.
• Strong analytical, problem-solving, risk management, and conflict resolution skills, has the ability to work with all levels of management across multiple teams
• Ability to schedule and manage time/initiatives/tasks effectively.
• Work collaboratively within a team and independently as required.
• Ability to read construction drawings and commercial construction project budgets desired.

Physical Requirements

• Must have reliable transportation in the New York Metro area.
• The person in this role needs to be able to occasionally lift up to 25 pounds.
• Willing to travel up to 25% of time within U.S.

EEOC

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.