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Guest Services Rep Part

2 months ago

Englewood, United States Extended Stay America Full time

POSITION PURPOSE AND SUMMARY The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for assisting guests at all times, answering phones, and checking in and checking guests out in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests. MAJOR / KEY JOB DUTIES Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests. Assists guests at all times; responds to guest requests with diligent follow through. Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guest and associates with the utmost of respect and kindness. Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures. Handling collection efforts of all in-house balances. Responsible for accounting all cash, check, credit card, and city ledger accounts. Setup, maintenance, and takedown of breakfast when required by time of day; maintaining an organized and clean work area behind the front desk, in the lobby, and guest commons in compliance with company standards. Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards. Collecting relevant guest information, probing for potential sales leads, and identifying opportunities. Periodic tours of the property to ensure meeting brand standards. Assists and provides reasonable accommodations in response to guest requests whenever possible and practical. Compliance with all company policies and procedures, including the prompt reporting of all safety and security issues directly to the manager or appropriate authorities. OTHER DUTIES Responsible for maintaining overall hotel cleanliness, including assisting with cleaning any areas of the hotel as assigned by the manager when needed. Cross-training into housekeeping and laundry areas to provide assistance as needed. Other duties as requested by the management team. BENEFITS Weekly Pay Competitive Wages Great working environment Employee Recognition Programs Vision Insurance 401(k) Savings Plan Employee Assistance Program (EAP) Employee Perks Program offering discounts to major companies Compensation For Colorado, Washington, California Applicants Only: Guest Services Rep Part Time - $13.50 - $22.73 Hourly For New York City (Whitestone) Applicants Only: Guest Services Rep Part Time - $32.88 Hourly KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES Ability to understand and communicate in English proficiently. Must be able to operate the property management system technology. Ability to understand and follow safety rules, operating, and maintenance instructions. Ability to complete routine reports and correspondence. Ability to apply good judgment at all times. Ability to deal with problems, address and solve guest-related issues. ENVIRONMENTAL JOB REQUIREMENTS Regularly required to remain stationary; navigate the hotel and parking lot; reach and handle; detect objects and controls; and detect sounds. Occasionally lift and/or move up to 25 pounds. Occasionally push and/or pull carts and equipment up to 50 pounds. Frequently works in outside weather conditions. Occasionally works in wet humid conditions, near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals. Work environment will typically be at moderate to loud noise levels. May be asked to travel to help additional locations within a reasonable geography. MINIMUM QUALIFICATIONS High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age, national origin, ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

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