Patient Transfer Center Coordinator

Job DescriptionThe Patient Transfer Coordinator facilitates the inter-hospital transfer of patients from outside affiliates as well as other hospitals into the Mount Sinai Health System. The Patient Transfer Coordinator is responsible for ensuring that the patient meets all Mount Sinais clinical, financial and regulatory criteria for transfer.Responsibilities1. Serves as the point of contact for referrals and obtains necessary information to initiate the patients transfer into or between member hospitals of the Mount Sinai Health System.2. Receives transfer requests from physicians, affiliate represent or families. Information includes demographic, insurance and clinical data.3. Responsible for the complete and accurate registration of all patients in an expeditious and positive manner.4. Coordinates and secures inpatient referrals to appropriate medical services as needed for dedicated patient population.5. Connects with accepting Mount Sinai Physician to determine clinical appropriateness for the transfer.6. Performs follow up communication to patient financial services, insurance companies, physicians, case managers, social workers, nurses, staff, family members, and others regarding expediting approval of a patient transfer.7. Collaborates with Admitting and Throughput (Bed Management) to determine availability of appropriate bed.8. Arranges for appropriate ambulance to be dispatched based on patient acuity (e.g. BLS, ALS, and Critical Care Medic).9. Communicates with the referral and accepting hospital of approval and time to transfer and admit patients.10. Identifies, analyzes, organizes, and solves problems and issues in a timely, effective manner and collaborates with others to make sound, timely decisions.11. Maintains and provides daily, weekly and monthly statistics for submission to Administration.12. Advocates for patients, families, and referring physicians to promote overall satisfaction with accessing and utilizing Mount Sinai Health System.13. Monitors patient progress and communicates information between patient, referrer, family, insurance company and treatment team.14. Promptly answers and screens inquiries with strict adherence to confidentially agreements, policies and procedures.15. Documents all patient encounters and enters all clinical data into referral tracking system.16. Demonstrates knowledge of hospital, departmental and care center standards, policies, procedures and guidelines as well as regulatory agency standards.17. Assists with new and current initiatives (e.g. Community Paramedicine)18. Other duties as assigned by Manager or Director.Qualifications Four year high school diploma or equivalent. Successful completion of training program as an Emergency Medical Technician, EMT Paramedic, and other protocol update programs as currently required. Associates Degree preferred. Minimum of 3 years acute care experience NYS Paramedic Certification, BCLS, ACLS and PALS requiredCollective bargaining unit: SEIU 1199-MSHAbout UsStrength Through Diversity The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai's unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by: Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential. Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination. Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers. At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization. We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt the status quo to improve the system and enhance care for our patients. We work hard to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to advance professionally. Explore more about this opportunity and how you can help us write a new chapter in our history "About the Mount Sinai Health System: Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes approximately 7,400 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics and top 20 in Cardiology/Heart Surgery, Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 14 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. We are passionately committed to addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve. Our goal is for Mount Sinai to become an anti-racist health care and learning institution that intentionally addresses structural racism." EOE Minorities/Women/Disabled/Veterans