Manager, Inside Sales

2 weeks ago

Southfield, United States The Ladders Full time
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.

Your day at NTT DATA
The Manager, Inside Sales is a management role, responsible for overseeing and managing the inside sales team's daily operations in order to drive sales and achieve organizational goals.

The role works closely with client managers and sales specialists with the primary focus on implementing effective inside / tele sales strategies, training and coaching the team, and monitoring performance metrics to ensure consistent success.

The Manager, Inside Sales ensures their team is equipped with the required tools, processes and systems to effectively achieve their sales targets while simultaneously ensuring a collaborative and innovative team culture focused on operational excellence.

What you'll be doing

Key Responsibilities:
  • Trains, mentors, coaches, and supervises inside/tele sales team, ensuring they have the required tools, processes and systems to achieve their targets.
  • Prioritizes and allocates resources.
  • Responsible for sales development, setting targets, and ensuring that revenue is generated.
  • Responsible for managing and nurturing relationships with existing clients to maximize sales and client satisfaction.
  • Acts as a primary point of contact for clients, addressing their inquiries, providing product information, and offering solutions to meet their needs.
  • Focuses on building and maintaining strong client relationships to ensure repeat business and identify upselling and cross-selling opportunities.
  • Handles contract renewals and negotiates terms to ensure client retention.
  • Identifies and managed improvements in the inside sales processes.
  • Monitors and reports on sales metrics to senior management/leadership.
Knowledge and Attributes:
  • Advanced knowledge of the organization's products/services with the ability to explain their features and benefits to clients.
  • Excellent verbal and written communication and interpersonal skills to effectively interact with clients, sales teams, and internal stakeholders.
  • Advanced capability in negotiating contract terms, pricing, and upselling opportunities to maximize revenue and client retention.
  • Advanced proficiency in delivering engaging and persuasive presentations to clients during product demonstrations and sales pitches.
  • Advanced awareness of industry trends, competitor analysis, and market dynamics to provide valuable insights and recommendations to clients.
  • Advanced proficiency in operationally managing an inside sales team.
  • Advanced proficiency in relevant software and Microsoft Excel.
  • Advanced analytical mindset and problem-solving abilities.
Academic Qualifications and Certifications:
  • Bachelor's degree in sales, business administration, or a related field.
Required Experience:
  • Advanced experience in a similar inside sales management role, preferably gained within a global technology services organization.
  • Advanced experience managing an inside sales / tele sales team.
  • Advanced sales and client engagement experience
  • Advanced experience negotiating with clients and vendors.
  • Advanced experience achieving sales targets/revenue
  • Experience in Cloud, Network and or Security Sales


Workplace type:
Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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