Customer Support Representative

2 months ago


Holtsville, United States Collabera Full time

Description

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Customer Support Representative

Contract: Holtsville, New York, US

Salary: $17.00 Per Hour

Job Code: 353803

End Date: 2024-10-13
Days Left: 28 days, 3 hours left

Apply

Title:

IT Customer Service Representative (100% remote)

Location:

Holtsville,NY 11742

Duration:

03+ months

Job duties:
  • Provides assistance to customers during all phases of the inventory process.
  • Assists customers with their questions about how to set-up and operate our equipment to successfully conduct their inventories.
  • Coordinates internal operational activities to ensure each order/request is processed in a timely manner as agreed to with customer.
  • Prepares and enters required client information/requests into department's database to document customer interaction and resolution.
  • Works under close supervision to answer questions regarding company products and services.
  • Directs callers to appropriate resources
  • Escalates complex questions to more senior representatives
Requirements:
  • HS Diploma and College background required.
  • Light IT background preferred.
  • Prior customer service experiences a must.
  • Excellent communications skills.
  • Computer literate; exposure to Windows environment.
  • Worked remote previously preferred
  • Flexible availability (especially weekends) a plus
Job Requirement
  • Inbound
  • outbound
  • call
  • calling
  • German
  • Polish
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • ANAND VYAS
  • anand.vyas@collabera.com


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