Customer Support Representative
2 months ago
Description
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Customer Support Representative
Contract: Holtsville, New York, US
Salary: $17.00 Per Hour
Job Code: 353803
End Date: 2024-10-13
Days Left: 28 days, 3 hours left
Apply
Title:
IT Customer Service Representative (100% remote)
Location:
Holtsville,NY 11742
Duration:
03+ months
Job duties:
- Provides assistance to customers during all phases of the inventory process.
- Assists customers with their questions about how to set-up and operate our equipment to successfully conduct their inventories.
- Coordinates internal operational activities to ensure each order/request is processed in a timely manner as agreed to with customer.
- Prepares and enters required client information/requests into department's database to document customer interaction and resolution.
- Works under close supervision to answer questions regarding company products and services.
- Directs callers to appropriate resources
- Escalates complex questions to more senior representatives
- HS Diploma and College background required.
- Light IT background preferred.
- Prior customer service experiences a must.
- Excellent communications skills.
- Computer literate; exposure to Windows environment.
- Worked remote previously preferred
- Flexible availability (especially weekends) a plus
- Inbound
- outbound
- call
- calling
- German
- Polish
- Recruiter
- Phone
- ANAND VYAS
- anand.vyas@collabera.com
Apply Now
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