Technical Customer Support Specialist

2 weeks ago

Holtsville, New York, United States Zebra Full time
Job Summary:

We are seeking a skilled Technical Customer Support Specialist to join our team at Zebra. As a key member of our support team, you will be responsible for resolving technical issues with customers via phone, email, or chat sessions. You will work closely with our technical team to troubleshoot problems and provide effective solutions to our customers.

Responsibilities:

- Communicate technical solutions to customers via multiple channels using effective communication, listening, and comprehension skills
- Fully document customer interactions in real-time and may author content for review
- Solve problems in a timely manner using a full understanding of product functions and features and customer environment
- Analyze and correct product issues/malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments
- Manage multiple tickets related to a spectrum of technical problems
- Collaborate with fellow technicians and supervisor to solve complex problems
- Demonstrate the ability to articulate technical issues in simple to understand terms to both management and customers
- Demonstrate leadership qualities
- Demonstrate strong customer service, communication, and problem-solving skills

Requirements:

- High School or equivalent vocational qualification/experience
- 1+ year of relevant experience
- Intermediate level skills in Microsoft business applications including Word, Excel, and Outlook (preferred)
- Customer service values/orientation
- Solid professional work behaviors (attendance, teamwork, time management)
- Strong communication skills (listening, providing clear and concise information, using proper language and grammar)
- Full knowledge of job-related knowledge and procedures
- Experience with wireless networks, Wireshark, or EMMs (preferred)

What We Offer:

Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace. We offer a comprehensive benefits program, including healthcare, wellness, inclusion networks, and continued learning and development opportunities. We are committed to providing our employees with a benefits program that is competitive and meets the needs of our changing global business and evolving talent. We offer community service days, in addition to traditional insurances, compensation, parental leave, employee assistance program, and paid time off offerings depending on the country where you work. We are committed to protecting our employees from online fraudulent activity involving fake job postings and employment offers. Our recruiters will always connect with you via email accounts, and we only accept personal identifying information through our applicant tracking system. If you are a victim of identity theft, please contact your local police department.

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