Customer Service Representative

2 weeks ago


Holtsville, New York, United States Brian O'Keefe - State Farm Agent Full time
Job Description

As a Customer Service Representative at Brian O'Keefe - State Farm Agent, you will play a crucial role in delivering exceptional customer experiences. Your primary responsibility will be to establish and maintain strong relationships with customers, providing them with personalized service and support.

Key Responsibilities
  • Develop and implement customer-centric strategies to drive sales growth and customer satisfaction.
  • Utilize a needs-based review process to educate customers about insurance options and identify opportunities for upselling and cross-selling.
  • Collaborate with the agent team to develop and execute marketing plans, identify customer needs, and market appropriate products and services.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Proven ability to work in a fast-paced environment, with a strong attention to detail and ability to multitask.
  • Ability to learn and adapt to new technologies and systems, with a strong desire to continuously improve and develop skills.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. We offer a competitive compensation package, including hourly pay, commission, and bonus opportunities, as well as a comprehensive benefits program and opportunities for growth and development within our agency.



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