Sales Support Representative

3 days ago


Holtsville, New York, United States Topaz Lighting Full time

Job Overview

We are seeking a skilled Sales Support Representative to join our dynamic team at Topaz Lighting. This is an exciting opportunity to work in a fast-paced corporate environment and contribute to the success of our sales team.

Job Summary

The Sales Support Representative will be responsible for providing exceptional customer service, working closely with sales representatives to extend high-quality service to current and prospective customers. Key responsibilities include:

  • Providing initial customer contact and answering, screening, and routing sales phone calls.
  • Qualifying incoming leads and disseminating them to the appropriate sales representative.
  • Answering routine product questions and directing questions to appropriate personnel.
  • Maintaining the database of customers and prospective contracts and updating as needed.
  • Collecting and preparing documents for orders.
  • Preparing quotes, contracts, and RFP/RFI responses for potential customers.
  • Maintaining all quote documentation with accurate pricing and configurations.
  • Following up with sales leads, forwarding literature, and initial customer contact.
  • Assembling sales packets and maintaining stock of sales documents.
  • Performing typing, data entry, copying, filing, scanning, faxing, and other miscellaneous clerical/administrative work as requested.

Required Skills and Qualifications

The ideal candidate will possess:

  • Flexible, with the ability to multi-task in a highly demanding, stressful environment.
  • ERP System experience, preferably Microsoft Navision.
  • Strong Outlook, Excel, Word, and other computer-based skills.
  • Capability to communicate effectively, including giving and receiving feedback on the quality of product line and services.
  • Maintaining effective relationships with co-workers and customers.
  • Exceptional organizational skills with outstanding follow through.

Education/Experience Requirements

Candidates must have:

  • A High School Diploma or General Education Degree (GED) required; Bachelors Degree preferred.
  • Minimum 2 years of office experience, preferably in a corporate, inside sales environment.

What Topaz Lighting Offers

We are committed to providing a supportive work environment and offering a range of benefits, including:

  • Personal Time Off
  • Vacation Time
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Plan
  • Short-Term and Long-Term Disability
  • 401(k) Plan
  • Bagel Wednesday & Pizza Fridays
  • Monthly Birthday & Anniversary celebrations
  • Topaz Fridays- Show your Topaz swag Free Coffee

Estimated Salary

$60,000 - $80,000 per year, depending on experience and location.



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