Guest Ambassador

4 weeks ago

St Helena, United States E. & J. Gallo Winery Full time

With a global portfolio of over 100 unique wine and spirits brands, we are the largest family-owned winery in the world. Apply Today Our Brands. Your Future. Position will be located at Rombauer Vineyards Guest Ambassadors are the first point of contact for each guest that visits. They will ensure a dedication to the highest quality of customer satisfaction delivered with a sense of graciousness, pride, fun, and company spirit. With a professional and welcoming demeanor, they will greet all guests including reservations and walk-up visitors. They will use their knowledge to lead the guest to the best possible experience to fit their needs while keeping the overall daily availability top of mind. They will manage the flow of traffic while also being a resource to their teammates. Compensation: Hiring Salary Range Posted: set rate listed as $20.87 / hr - $28.18 / hr This position includes a competitive benefits package. Winery - Please click here to view our full list of benefits or click here to watch our video. What You Will Do: Greets and checks-in all visitors, including both walk-up customers and those with a reservation. Curates the experience to meet the customers’ requests/special needs. Accurately tracks reservations and customer information. Constant communication with other guest ambassadors, wine educators, and management to ensure the flow of tables meets our guest needs and reservation numbers. Reservation management - making reservations, booking walk-ins, and adjusting calendar to meet daily needs. Supports tasting and tour areas with glassware, waste removal, wine tasting tools, and literature. Regularly checks guest bathrooms multiple times per shift, including cleaning and restocking as needed. Maintains orderly warehouse space including breakroom and keeps wine and merchandise stocked in the tasting room. Assists in supply monitoring and inventory, notifying manager of low stock items. Ensures patio and parking lot are free of trash and maintains cleanliness. Operates By the Glass station with service of wine glasses, self-paced tasting, and bottles to consumers while providing excellent customer service and winery education. Ensures that the correct wines are packaged, and the appropriate POS materials are included with all transactions. What You Will Need: High school diploma or State-issued equivalency certificate plus 1 year of hospitality, customer service, or event support experience. Skilled in reading, comprehending, interpreting, and executing simple instructions, short correspondence, and memos. Skilled in writing simple correspondence. Skilled in basic math operations. Ability to carry out simple instructions in written, oral, or diagram form. At least 21 years of age. Availability to work holidays, evenings, and weekends. Ability to lift and move up to 50 lbs. What Will Set You Apart: Associates degree; OR High school diploma or State-issued equivalency certificate plus 3 years of hospitality, customer service, or event support experience reflecting increasing levels of responsibility. Experience in the wine industry. This position will be based in the location(s) specified in the job posting and requires working on-site with no telecommuting option. You will be expected to live within a commutable distance. To view a full job description, please click here . Anticipated close date: August 15, 2024 Requisition ID: 104571 #LI-DNP ROM002 #J-18808-Ljbffr

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