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Wine Ambassador

2 months ago

Saint Helena, United States TWE Global Full time
About the Role

We are seeking a highly skilled and enthusiastic Wine Ambassador to join our team at TWE Global. As a Wine Ambassador, you will be the main point of contact for our guests, providing exceptional customer service and fostering a wonderful experience for every visitor.

Key Responsibilities:
  • Set-up and host wine tastings and tours for guests
  • Sell wine, merchandise, and wine clubs to meet or exceed monthly sales targets
  • Collaborate with colleagues to provide a superior guest experience
  • Provide service and hospitality that exceeds our competitors and our guests' expectations
  • Stay current on TWE Global wines and customer offerings
  • Be engaged and active in the local wine industry community - know our market
  • Be informed on local hospitality offerings and make recommendations to guests
  • Participate in TWE Global training programs
  • Strive for WISE triple score sales and service results
  • Open, close, and operate cash registers
  • Assist in events, private dinners, and various site activities
  • Assist Wine Inventory and Merchandise Department with restocking, inventory, and floor upkeep
  • Follow site policies and procedures, including but not limited to: opening and closing, inventory of merchandise and wine, etc
  • Act as a backup for other Hospitality Sales Associates who are conducting tastings and tours
About You:
  • Must be 21 years of age
  • Exemplary customer service skills
  • Passionate about wine
  • Sales and conversion via hospitality and knowledge
  • Strong presentation skills with the ability to relay knowledge of wines and wine production
  • Dynamic communication skills & positive attitude
  • Must have a clean professional appearance and excel in intercommunications and interactions
  • Ability to start a project and carry through to successful implementation
  • Knowledge of food and wine, the wine industry, Sonoma, Napa, and Bay Area restaurants
  • This position must work weekends (Friday, Saturday, and Sunday), some holidays, and evenings
  • Must be able to lift 50 lbs (a case of wine)
Culture

We bring our whole selves, we're courageous, and we deliver together - that's our DNA. We're a passionate bunch who enjoy working together, like to have fun, and keep things down-to-earth. We're brave enough and care enough to have the right conversations to get the best outcome and are famous for our can-do attitude. We're definitely 'glass half full' people and see challenges as opportunities and move with pace to achieve our goals.