Guest Experience Steward

2 months ago

St Louis, United States teamworkonline Full time
Enterprise Center and Stifel Theatre are excited about our busy upcoming season We are looking for passionate, friendly, service-oriented individuals to join our team. Our mission is to enhance the guest experience by creating a positive environment with extraordinary customer interaction and service. Rate of Pay: $18.50/hourThe Guest Experience Steward leads by example, inspires team members, cares for the staff in their charge, and serves as an extension of management during events.

Responsibilities: 
  • Create a positive, welcoming environment for all guests and staff.
  • Lead and supervise staff in designated areas.
  • Monitor all areas for policy compliance, safety concerns and guest behavior.
  • Facilitate effective verbal communication and de-escalate situations without force.
  • Maintain professional radio etiquette.
  • Provide world-class hospitality to guests before, during, and after events.
  • Ensure that only authorized persons are to enter restricted building areas.
  • Familiarize themselves with building layout, all departments, and guest policies.
  • Assist with event setup including moving tables, stanchions, metal detectors, and sign placement.
  • Listen to and resolve guest concerns; notify managers, if needed.
  • Respond appropriately to guest and staff illness, injury, and emergencies.
  • Possess strong situational awareness and decision-making skills.
  • Anticipate guest needs and prevent escalation of issues.
  • Understand Guest Experience Ambassador, Safety Ambassador, and Concierge post-orders.
  • Be willing and able to lead staff and guests during emergencies.
  • Foster a safe working environment that prioritizes teamwork, fun, and inclusion.
  • Maintain a valid St. Louis City or St. Louis County Security License at all times.
Requirements: 
  • Availability to work a variety of shifts, including evenings, weekends, and some holidays.
  • At least 21 years of age
    • Obtain a St. Louis City/ St. Louis County Security License
  •  Basic computer skills and access to the internet 
  • Ability to read and write clearly and legibly to draft clear, thorough incident reports.
  • Possession of a valid driver’s license or reliable transportation.
New Hire Bonus: $250 bonus for new Team Members once they work their first 25 events. (Re-hires are not eligible).
 
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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