Guest Experience Safety Ambassador

2 months ago

St Louis, United States teamworkonline Full time
Enterprise Center and Stifel Theatre are excited about our busy upcoming season We are looking for passionate, friendly, service-oriented individuals to join our team. Our mission is to enhance the guest experience by creating a positive environment with extraordinary customer interaction and service. Please understand that you are hired to serve guests. There will be nights when your responsibilities prevent you from seeing the events.
Rate of Pay: $17.00/hour

Responsibilities: 
  • Maintain a safe environment by proactively solving any issues that may arise.
  • Provide world-class hospitality to guests before, during, and after events.
  • Exhibit a friendly, outgoing personality with a desire to serve the company and public.
  • Communicate clearly with others; strong interpersonal skills are essential.
  • Always display a professional appearance.
  • Be proactive and friendly in greeting and assisting our guests with various inquiries at all points of contact.
  • Physically restrain, escort, and detain guests when necessary. 
  • Aid with security screening at building entrances. 
  • Assist guests with seating when requested.
  • Provide directions to guests for all areas of the building. 
  • Listen to and resolve guest concerns; notify supervisors or managers, if needed.
  • Familiarize themselves with building layout, all departments, and guest policies.
  • Respond appropriately to guest illness, injury, and emergencies.
  • Anticipate guest needs and prevent escalation of issues.
  • Utilize training tools and resources to create a championship-level atmosphere for all guests. 
  • Must be able to lift 50 lbs.
  • Maintain a valid St. Louis City or St. Louis County Security License at all times.

Requirements: 
  • Availability to work a variety of shifts, including evenings, weekends, and some holidays.
  • At least 21 years of age.
    • Obtain St. Louis City/ St. Louis County Security License. 
  • Basic computer skills and access to internet.
  • Ability to read and write clearly and legibly to draft clear, thorough incident reports.
  • Possession of a valid driver’s license or reliable transportation.

New Hire Bonus: $250 bonus for new Team Members once they work their first 25 events. (Re-hires are not eligible).

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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