Customer Success Manager

2 months ago

Eden Prairie, United States Arctic Wolf Co Full time

Ready to further your career in the fast-paced, exciting world of cyber security?

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.

Our mission is simple: End Cyber Risk. We’re looking for a customer success manager to be part of making this happen.

The ideal candidate will possess strong communication skills, be a strong negotiator and have experience working with customers to meet their needs and drive growth.

Responsibilities

Managing a set of SMB customers who are utilizing Arctic Wolf’s CyberSOC solution Achieving renewal and expansion targets through consultative selling techniques Listening to customers and providing feedback to the business Ensuring customer satisfaction and delivery of quarterly account reviews Identifying opportunities to upsell to existing customers by positioning additional service offerings. Effectively negotiating transactions and developing plans for future growth, including leveraging solid domain and product knowledge to facilitate interest in Arctic Wolf expansion. Successfully planning and prioritizing a high volume of activities and requests to manage customer issues and requests, including following through on requests in a timely manner, asking clarifying questions to determine the correct source & impact of issues, as well as understanding use cases to coach customers to alternate solutions when possible. Creating and managing automated processes to effectively forecast and communicate at-risk customers. Working in a highly trusting and transparent team environment

Required Skills And Experience

2+ years of demonstrated success in a sales role, preferably in a technology organization. The ability to be flexible and work in a rapidly changing environment is required Bachelor’s degree, or combination of education and relevant experience Aptitude for technology, knowledge of spreadsheet and Salesforce utilization Fanatical devotion to customer service, business quality, and data security The ideal candidate thinks out-of-the-box and energizes others with passion, quality and commitment. Excellent organizational skills and written/oral communication skills This position is based in our Eden Prairie, MN office and will require team members work from our corporate office Up to 25% travel may be required Passport required

About Arctic Wolf

At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We’ve been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company)—and the 2nd Most Innovative Security Company. This is in addition to consecutive awards from Top Workplace USA (2021, 2022), Best Places to Work - USA (2021, 2022) and Great Place to Work - Canada (2021, 2022).

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All Wolves Receive Compelling Compensation And Benefits Packages, Including

Equity for all employees Bonus or commission pay based on role Flexible time off, paid volunteer days and paid parental leave 401k match Medical, Dental, and Vision insurance Health Savings and Flexible Spending Agreement Voluntary Legal Insurance Training and career development programs

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entireemployeeexperience as accessible as possible and provideaccommodationsas required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com.

Security Requirements

Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies). Background checks are required for this position.

Come join the Pack during this exciting time of rapid growth where every employee makes a difference and their contributions are recognized and rewarded. #J-18808-Ljbffr

  • Customer Success Manager

    2 months ago

    Eden Prairie, United States Milk Specialties Global Full time

    The Customer Success Manager will develop and maintain value-add relationships with existing and new external customers, as well as internal cross-functional departments in order to maximize the customer experience with Milk Specialties Global. They will play a fundamental role in implementation, support and creating long-term, valuable relationships with...

  • Customer Success Manager

    2 months ago

    Eden Prairie, United States Arctic Wolf Co Full time

    Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience. Our mission is simple: End Cyber Risk. We’re looking for a CSM...

  • Customer Success Manager

    2 months ago

    Eden Prairie, United States Arctic Wolf Co Full time

    Ready to further your career in the fast-paced, exciting world of cyber security? Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and...

  • Customer Success Manager

    2 months ago

    Eden Prairie, United States Arctic Wolf Co Full time

    Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience. Our mission is simple: End Cyber Risk. We’re looking for a...

  • Customer Success Operations Administrator

    1 month ago

    Eden Prairie, Minnesota, United States Arctic Wolf Full time

    Arctic Wolf is a leading company in the cybersecurity industry. They are dedicated to providing top-notch customer and employee experiences and have a clear mission: End Cyber Risk. Currently, they are looking for a Customer Success Operations Administrator to join their team.About the Role:Support Customer Success team by managing contract cycle and...

  • Customer Success Account Specialist

    2 months ago

    Pleasant Prairie, United States Good Foods Group, LLC Full time

    Job Summary: The Customer Success Account Specialist reports to the Customer Success Manager and provides best in class experience for Good Foods’ business customers. This position supports Club, Retail and Private label business development activities including processing and analyzing sales orders, facilitating customer order change requests, reviewing...

  • Customer Relationship Executive

    7 days ago

    Eden Prairie, Minnesota, United States C.H Robinson Careers Full time

    Position Overview:As a Client Engagement Specialist, you will embark on a journey of professional growth while managing a diverse customer portfolio within a dynamic training environment. Your primary objective will be to ensure that service delivery aligns with customer expectations, all while acting as a brand advocate who enriches customer interactions...

  • Customs Clearance Specialist

    2 days ago

    Eden Prairie, Minnesota, United States C.H. Robinson Full time

    About Us:At C.H. Robinson, we are a leading logistics platform globally, and we are currently seeking a skilled Customs Clearance Specialist. This role is pivotal in ensuring the precise and timely processing of customs entries for clearance through U.S. Customs and Border Protection as well as Partner Government Agencies (PGA).Your Role:As a Customs...

  • Customer Advocate

    6 days ago

    Eden Prairie, United States Safelite Group, Inc. Full time

    Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. The Customer Advocate is one...

  • Customer Advocate

    5 days ago

    Eden Prairie, United States Safelite Group, Inc. Full time

    Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. The Customer Advocate is...

  • Customer Advocate

    5 days ago

    Eden Prairie, United States Safelite Full time

    Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. The Customer Advocate is...

  • Customer Advocate

    7 days ago

    Eden Prairie, United States Safelite Full time

    Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. The Customer Advocate is...

  • Customer Relationship Executive

    7 days ago

    Eden Prairie, Minnesota, United States C.H Robinson Careers Full time

    Position Overview:As a Client Engagement Specialist, you will embark on a journey of professional growth while managing a diverse customer portfolio within a dynamic training program. Your primary objective will be to ensure that service delivery aligns with customer expectations, while also acting as a brand ambassador who enhances customer satisfaction and...

  • Customer Portfolio Executive

    7 days ago

    Eden Prairie, Minnesota, United States C.H Robinson Careers Full time

    Position Overview:As a Client Engagement Specialist, you will embark on a journey of professional growth while managing a diverse customer portfolio. Your primary responsibility will be to ensure that service delivery aligns with customer expectations, while also acting as a brand ambassador to enhance customer satisfaction and expand business opportunities....

  • Customer Advocate

    1 month ago

    Eden Prairie, United States Safelite Auto Glass Full time

    Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. The Customer Advocate is one...

  • Customer Service Representative

    1 month ago

    Eden Prairie, United States Heilind Full time

    Job DescriptionJOB SUMMARYThe major objective for this position is to provide essential elements of support for the Inside Sales Staff and Branch Management Team, while learning the key areas of our business in hopes of positioning yourself for future growth within the organization. This is the first step to an amazing career in sales with our organization....

  • Customer Service Representative

    2 months ago

    Eden Prairie, United States Heilind Full time

    Job DescriptionJOB SUMMARYThe major objective for this position is to provide essential elements of support for the Inside Sales Staff and Branch Management Team, while learning the key areas of our business in hopes of positioning yourself for future growth within the organization. This is the first step to an amazing career in sales with our organization....

  • Customer Service Ambassador

    1 day ago

    Eden Prairie, Minnesota, United States Cambria Full time

    About Cambria:Cambria is a leading provider of high-quality products and services. Our commitment to excellence and customer satisfaction drives our success.Job Overview:Our Client Care team represents Cambria by providing superior service to our business partners and end consumers while also supporting a variety of internal departments.Key...

  • Customer Service Supervisor

    3 weeks ago

    Eden Prairie, United States Bracco Medical Technologies Full time

    Customer Service Supervisor LinkedIn Twitter Email Message Share Why Join Bracco Medical Technologies?At Bracco Medical Technologies, every employee has an impact on our Mission to empower lifesaving decisions. We create medical devices that give healthcare providers the insights they need to...

  • Customer Service Supervisor

    3 weeks ago

    Eden Prairie, Minnesota, United States Bracco Medical Technologies Full time

    Customer Service SupervisorLinkedIn Twitter Email Message ShareWhy Join Bracco Medical Technologies?At Bracco Medical Technologies, every employee has an impact on our Mission to empower lifesavingdecisions. We create medical devices that give healthcare providers theinsights they need to confidently and safely diagnose patients. Our unique lineof products...