Events and Accessibility Supervisor

2 weeks ago

Tampa, United States Straz Center for the Performing Arts Full time
Be a Star at the Straz Center for the Performing Arts

The Events and Accessibility Supervisor is responsible for the planning and execution of all Straz events for all front-of-house functions, as well as supporting the delivery of the Straz Center's accessibility goals. This position, recruits, trains, schedules, and assigns tasks to the Event Coordinators, ensuring they have the tools and information needed to plan the season effectively. This role is responsible for managing current accessibility services and leading the development and implementation of new initiatives to ensure an inclusive experience for all guests. The Accessibility Supervisor will work closely with the Accessibility Committee, stay informed on current ADA requirements, industry-leading practices, and emerging initiatives to drive continuous improvement.

The Straz Center is seeking candidates to join our team Located in downtown Tampa, the Straz offers a team-based work environment and a full package of benefits for full-time staff including options for health/dental, vision, etc., plus a generous 403(b) plan.

Essential Functions:

Leadership and Planning
  • Provide leadership and guidance to the Event Coordinator team, nurturing talent through effective recruitment, and development, resulting in a high performing and effective team.
  • Coordinate all employment-related procedures for the Event Coordinators, included and not limited to payroll, schedules and performance reviews.
  • Maintains physical readiness and desired condition of all theater lobbies, ensuring all relevant equipment is present is in good working order.
  • Responsible for the coordination of specific events throughout the season. This can be by theater or by events depending on the scheduling and capacity of the Event Coordinator team.
  • Collaborates with other departments to ensure our guests receive a seamless experience.
  • Act as Manager on Duty as needed.
  • Attends production meeting and other event planning session as needed.
  • May assume responsibilities of direct reports during scheduled and/or unscheduled absences.
Guest Accessibility Management:
  • Oversee and manage all accessibility services provided to guests and staff, including but not limited to, seating accommodations, assistive listening devices, captioning services, wayfinding, and access for guests with sight impairments as well as technology enhancements to accommodate individual's ADA needs.
  • Respond to accessibility-related inquiries and resolve any issues to ensure a seamless guest experience.
  • Conduct regular accessibility audits of the facility and services, ensuring compliance with all ADA requirements.
Development and Implementation of Initiatives:
  • Lead the development and implementation of new accessibility initiatives aimed at improving the overall guest experience.
  • Collaborate with the Accessibility Committee to identify areas for improvement and innovation.
  • Create and manage project plans for new initiatives, ensuring timely and successful execution.
Compliance and Industry Standards:
  • Stay informed on current ADA requirements and ensure all practices and facilities are in full compliance.
  • Monitor industry-leading practices and emerging trends in accessibility to incorporate best practices into the Center's operations.
  • Provide regular training and updates to staff on ADA requirements and accessibility best practices.
Collaboration and Communication:
  • Serve as the primary liaison between the Accessibility Committee and other departments within the Straz Center.
  • Foster strong relationships with community organizations and advocacy groups to promote inclusivity and awareness.
  • Prepare and present regular reports on accessibility initiatives, compliance status, and guest feedback to senior management.
Continuous Improvement:
  • Collect and analyze guest feedback related to accessibility to identify opportunities for improvement.
  • Implement a continuous improvement approach to accessibility services, regularly updating and enhancing offerings based on feedback and best practices.
Supervisory Responsibilities:
  • This position supervises the Event Coordinators, including recruitment, training, assigning daily tasks, and ensuring proper quality of work.
Secondary Duties and Responsibilities:
  • Contributes to overall team effort in planning and development and shares in the decision-making process, implementing and promoting all decisions in a spirit of cooperation while exercising sound judgment.
  • Assists in departmental functions and special events and performs other duties when necessary to ensure the overall smooth operation of the department.
  • The successful candidate will be able to work independently and effectively follow directions to achieve team goals.
  • The job description is intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all activities, duties or responsibilities required of the employee for their job. Straz Center management reserves the right to amend or change duties, responsibilities, or activities to meet business and organizational needs as necessary at any time, with or without notice.
Minimum Qualifications (Knowledge, Skills, and Abilities):
  • Strong computer aptitude with Microsoft software, including Outlook, Excel, Word, and Access.
  • Strong leadership and team-building skills, with the ability to motivate and inspire staff to deliver exceptional service.
  • Excellent interpersonal and communication skills, with the ability to interact effectively with guests, staff, and stakeholders at all levels.
  • Proven problem-solving abilities and the capacity to handle challenging situations with tact and diplomacy.
  • Knowledge of ticketing systems, crowd management techniques, and safety protocols.
  • Ability to work evenings, weekends, and holidays as required by event schedules.
  • Demonstrated commitment to diversity, equity, inclusion and accessibility in guest services practices.
  • Possesses good human relations skills; strong written and verbal communication skills.
  • Ability to handle medical and emergency situations.
  • Demonstrates poise and tact with dealing with Patrons (external and internal).
Education and Work Experience:
    • Minimum of 3 years of experience in event/stage management
    • Previous experience of accessibility services, preferably in a performing arts or similar environment.
    • Strong knowledge of ADA requirements and accessibility best practices.
    • Excellent project management skills with the ability to lead and execute multiple initiatives simultaneously.
    • Exceptional communication and interpersonal skills.
    • Demonstrated ability to work collaboratively with diverse stakeholders.
    • Passion for creating inclusive environments and enhancing guest experiences.
    • Experience working with accessibility-related technology and tools.
    • Familiarity with the performing arts industry.
    • Certification in accessibility or related field (e.g., Certified ADA Coordinator)
    • Certification in CPR and Basic First Aid preferred.
    • Previous experience managing/supervising a volunteer staff preferred.
    • Minimum of two years' experience in data entry and report/query production.
    • Experience as a volunteer in a structured environment preferred.
    • Experience in Microsoft Access database development and maintenance preferred.
Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.
  • While performing the duties of this job, the employee is regularly required to sit and use the telephone. The employee is frequently required to walk or stand; reach with hands and arms and talk or hear. The employee is occasionally required to use hands to finger, handle, or feel.
  • The employee is regularly required to lift and move boxes, tables, chairs, or event materials weighing up to 50 lbs.
  • The nature of this job requires the employee to work on-site as a regular work routine.
Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the primary functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.
  • The noise level in the work environment is usually moderate.

The David A. Straz, Jr. Center for the Performing Arts, Inc. is an equal opportunity employer committed to being an inclusive workplace and strongly believes in the importance of having a diverse group of individuals represented. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Please visit our website at to learn more about the Straz Center.

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